Word XP Crashes on Winword and Outlook Exit

[Gleek]

Same Symptoms as Caneday on Jan 6th, exactly.
Appname:winword.exe AppVer:10.0.5815.0 Modnameenusa.dll
Modver:1.0.1038.0 Offset:0026390 exeception 0x00000780.
This happens when the app is running solo and when it is
running with Outlook. Appears to be linked to a normal.dot
problem. I have turned off the NAV Office plug-in. Any
ideas - this is driving me nuts.

 

[TF]

Well as I don't have this dll on my PC, I guess it is to do with Handwriting
in Office. Try running Office Setup (Control Panel, Add/Remove Programs,
select Change) and go to Advanced tab and select the Office Shared Features,
Alternative Inputs. Click on OK and Setup will remove the options. Reboot
and see if that resolves the problem.



: Same Symptoms as Caneday on Jan 6th, exactly.
: Appname:winword.exe AppVer:10.0.5815.0 Modnameenusa.dll
: Modver:1.0.1038.0 Offset:0026390 exeception 0x00000780.
: This happens when the app is running solo and when it is
: running with Outlook. Appears to be linked to a normal.dot
: problem. I have turned off the NAV Office plug-in. Any
: ideas - this is driving me nuts.
:
:

 

[Gleek]

Terry, thanks. We came to the same conclusion. I used your
suggestion and I didn't have to reboot. In parallel, I had
removed the availability of the pinusa.dll by renaming it
and Word worked perfect after canceling it's attempts to
reinstall pinusa.dll. You provided the path to do this
officially!! Thanks a bunch and I hope this helps get this
situation resolved permanently.