Word XP crashes when closing (NTFS permissions)?? - Please help

[John Syrakis]

I have trouble with Word XP (SP3) (on Windows XP SP2) crashing when a
document is already open and I try to close Word -
Application always crashes with the following details:

Faulting application winword.exe, version 10.0.6818.0, faulting module
mso.dll, version 10.0.6817.0, fault address 0x0000300d.

Fault address is always the same (even after reboots, etc).

The crashes only happen on a limited account - Accounts with Administrative
privileges have no problems. Also the crash does not happen when a blank
document is already open in Word.

I have read about other people having trouble with Word crashing on limited
accounts, but no-one has specified which files/folders should be given full
access.

As it stands, Domain Users have read rights to files on C:

I have tried giving Domain Users full rights (+Modify, +Write) to the
Microsoft Office folder (and subfolders), and the whole of Windows
directory, but that did not make any difference.

Any ideas??

Thanks
John

 

[Anne Troy]

Could be a foul normal.dot. Try this while logged as the user:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm

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Hope it helps!
Anne Troy
www.OfficeArticles.com
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