Word xp error

[Louis]

Has anyone received this error before,

faulting application winword.exe, version 10.0.2627.0,
faulting module winword.exe, version 10.0.2627.0, fault
address 0x00031e73

Thanks in advance.

 

[Subramanian S [MSFT]]

Hi Louis,

In response to your posting, here's my reply.

If Word crashes as soon as it opens ...
a) It is most likely to be due to template corruption. To verify whether
this is the case, start Word without templates and add-ins loaded, to see
whether it still crashes: to do this, click the Start button in the bottom
left of your screen, select Run, and type winword.exe /a. (You may need to
specify the full path although you probably won't.)

Note the space before the forward slash! If you miss out that space, you'll
get an error message such as: 'Cannot find the file ‘winword.exe/a’ or one
of its components'.

The /a switch is intended as a troubleshooting tool only, and you shouldn't
continue to use it to start Word. Any customisations you make while in this
mode will be discarded.

If that fixes it, either your Normal.dot template or one of the files in
Word's Startup path are probably corrupt, so the next steps to try are:

i) Try renaming your Normal.dot file (with Word closed and if Outlook is
your email editor, close Outlook as well, and if you have opened a Word
document within Internet Explorer, close IE too).

For instance, try renaming Normal.dot to Normal.old and make sure you only
have one Normal.dot file.

ii) If that doesn't fix it, try either moving any files that are in Word's
Startup2 path to another folder, or renaming any files in Word's Startup2
path from [filename].dot to [filename].old.

If in doubt, move the files instead of renaming them.

Additionally, you can also check

A Beginner's Guide to Troubleshooting Problems in Word
http://support.microsoft.com/default.aspx?scid=kb;EN-US;322743
to help you with your troubleshooting.

Please let me know if you have any questions for me.

Thanks & Regards,
Subbu.

Subramanian .S

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks for the info. I have already created a new
normal.dot file and I am waiting to see if that resolves
the issue. It is a remote user. The issue occured when
the user switched between two open word documents.

Thanks,

Louis

-----Original Message-----
Hi Louis,

In response to your posting, here's my reply.

If Word crashes as soon as it opens ...
a) It is most likely to be due to template corruption. To verify whether
this is the case, start Word without templates and add- ins loaded, to see
whether it still crashes: to do this, click the Start button in the bottom
left of your screen, select Run, and type

winword.exe /a. (You may need to

specify the full path although you probably won't.)

Note the space before the forward slash! If you miss out that space, you'll
get an error message such as: 'Cannot find the file 'winword.exe/a' or one
of its components'.

The /a switch is intended as a troubleshooting tool only, and you shouldn't
continue to use it to start Word. Any customisations you make while in this
mode will be discarded.

If that fixes it, either your Normal.dot template or one of the files in
Word's Startup path are probably corrupt, so the next steps to try are:

i) Try renaming your Normal.dot file (with Word closed and if Outlook is
your email editor, close Outlook as well, and if you have opened a Word
document within Internet Explorer, close IE too).

For instance, try renaming Normal.dot to Normal.old and make sure you only
have one Normal.dot file.

ii) If that doesn't fix it, try either moving any files that are in Word's
Startup2 path to another folder, or renaming any files in Word's Startup2
path from [filename].dot to [filename].old.

If in doubt, move the files instead of renaming them.

Additionally, you can also check

A Beginner's Guide to Troubleshooting Problems in Word
http://support.microsoft.com/default.aspx?scid=kb;EN- US;322743
to help you with your troubleshooting.

Please let me know if you have any questions for me.

Thanks & Regards,
Subbu.

Subramanian .S

This posting is provided "AS IS" with no warranties, and confers no rights.

.

 

[Louis]

It was the normal.dot file. Thanks to all who replied.

louis

-----Original Message-----
Thanks for the info. I have already created a new
normal.dot file and I am waiting to see if that resolves
the issue. It is a remote user. The issue occured when
the user switched between two open word documents.

Thanks,

Louis

-----Original Message-----
Hi Louis,

In response to your posting, here's my reply.

If Word crashes as soon as it opens ...
a) It is most likely to be due to template corruption. To verify whether
this is the case, start Word without templates and add- ins loaded, to see
whether it still crashes: to do this, click the Start button in the bottom
left of your screen, select Run, and type

winword.exe /a. (You may need to

specify the full path although you probably won't.)

Note the space before the forward slash! If you miss

out
that space, you'll

get an error message such as: 'Cannot find the file 'winword.exe/a' or one
of its components'.

The /a switch is intended as a troubleshooting tool only, and you shouldn't
continue to use it to start Word. Any customisations

you
make while in this

mode will be discarded.

If that fixes it, either your Normal.dot template or

one
of the files in

Word's Startup path are probably corrupt, so the next steps to try are:

i) Try renaming your Normal.dot file (with Word closed and if Outlook is
your email editor, close Outlook as well, and if you have opened a Word
document within Internet Explorer, close IE too).

For instance, try renaming Normal.dot to Normal.old and make sure you only
have one Normal.dot file.

ii) If that doesn't fix it, try either moving any

files
that are in Word's

Startup2 path to another folder, or renaming any files in Word's Startup2
path from [filename].dot to [filename].old.

If in doubt, move the files instead of renaming them.

Additionally, you can also check

A Beginner's Guide to Troubleshooting Problems in Word
http://support.microsoft.com/default.aspx?scid=kb;EN- US;322743
to help you with your troubleshooting.

Please let me know if you have any questions for me.

Thanks & Regards,
Subbu.

Subramanian .S

This posting is provided "AS IS" with no warranties,

and
confers no rights.

.

.