A
Adam Leinss
Hi guys. Got a weird issue here. I have a user that has tables in
Word documents. These tables are NOT linked to external data sources.
What happens is that when she types in a word into a cell and then hits
tab to go to the next screen Word goes so slow that it take around 10
seconds for it to go to the next cell! If she tries to highlight a
whole column it takes at least 15 seconds. This is in a brand new
document in a table with 5 columns and 300 rows (all cells are empty).
I deleted her local and roaming Windows NT profile: no change. Since
this is an offsite clinic I brought along a network guy: says bandwidth
at site is fine and there are no issues. I have her try to log into
another PC and she gets same issue with the tables. I decide to image
a new, faster box even though what she is using is pretty fast. Same
issue!
I take the documents that are on her group drive and copy them to her
local C: drive. Same issue! I have her send me the documents back to
the main site: I cannot reproduce issue on my machine! I remote
control her PC and login as myself and another test user: I cannot
reproduce the issue! Her new PC is a 2.8 GHz HT Pentium 4 with 512 MB
of RAM and a 60 GB SATA hard drive. I'm absolutely at a lost why Word
is acting so pokey in these tables. It's like the computer is working
overtime to the point that the mouse cursor disappears for 5 seconds
and then reappears! Antivirus is up-to-date, image is working fine on
700+ PCs. The network guy and I are going back next week and he is
going to try a data capture when the problem is happening, but does
anyone have any bright ideas that would restore my sanity? Here are
the specs of the new PC (which still has the same problem as the old
PC, which I think was a 2.4 GHZ with 256 MB of RAM):
2.8 HT Pentium 4
512 MB of RAM
60 GB SATA hard drive
Windows 2000 SP4
Office XP SP3 (I upgraded it from SP2 to see if that helped: no change)
Event log doesn't show anything of interest
Thanks,
Adam
Word documents. These tables are NOT linked to external data sources.
What happens is that when she types in a word into a cell and then hits
tab to go to the next screen Word goes so slow that it take around 10
seconds for it to go to the next cell! If she tries to highlight a
whole column it takes at least 15 seconds. This is in a brand new
document in a table with 5 columns and 300 rows (all cells are empty).
I deleted her local and roaming Windows NT profile: no change. Since
this is an offsite clinic I brought along a network guy: says bandwidth
at site is fine and there are no issues. I have her try to log into
another PC and she gets same issue with the tables. I decide to image
a new, faster box even though what she is using is pretty fast. Same
issue!
I take the documents that are on her group drive and copy them to her
local C: drive. Same issue! I have her send me the documents back to
the main site: I cannot reproduce issue on my machine! I remote
control her PC and login as myself and another test user: I cannot
reproduce the issue! Her new PC is a 2.8 GHz HT Pentium 4 with 512 MB
of RAM and a 60 GB SATA hard drive. I'm absolutely at a lost why Word
is acting so pokey in these tables. It's like the computer is working
overtime to the point that the mouse cursor disappears for 5 seconds
and then reappears! Antivirus is up-to-date, image is working fine on
700+ PCs. The network guy and I are going back next week and he is
going to try a data capture when the problem is happening, but does
anyone have any bright ideas that would restore my sanity? Here are
the specs of the new PC (which still has the same problem as the old
PC, which I think was a 2.4 GHZ with 256 MB of RAM):
2.8 HT Pentium 4
512 MB of RAM
60 GB SATA hard drive
Windows 2000 SP4
Office XP SP3 (I upgraded it from SP2 to see if that helped: no change)
Event log doesn't show anything of interest
Thanks,
Adam