Word2000 frezes while reading large document

S

Steve Brantley

I am running WinME and Word 2000. When attempting to read a large file (3079
kb or 890 pages), it freezes itself, my computer, and I have to hit the
reboot button on the front of my computer. I thought it might be not enough
memory but I'm using 256 mb.
Please help, if I can't resolve it, I'll have to switch to another progam.
Also I had the same problem with WordXP.


Steve
 
L

Lisa Penshorn [MSFT]

Hi Steve,

Trying launching Word with the /a. To do this go to Start>Run and type in windword.exe /a. This will launch Word is
somewhat default mode with no add-in or startup items loading. Open the large document again, do you still get the crash?
Also does this happen with all large documents or just one document in particular?

Sincerely,

Lisa Penshorn, MCSE
Support Professional
--------------------
From: "Steve Brantley" <[email protected]>
Newsgroups: microsoft.public.word.application.errors
Subject: Word2000 frezes while reading large document
Date: Wed, 13 Aug 2003 17:19:22 -0500
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I am running WinME and Word 2000. When attempting to read a large file (3079
kb or 890 pages), it freezes itself, my computer, and I have to hit the
reboot button on the front of my computer. I thought it might be not enough
memory but I'm using 256 mb.
Please help, if I can't resolve it, I'll have to switch to another progam.
Also I had the same problem with WordXP.


Steve

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{\*\generator Msftedit 5.41.15.1503;}\viewkind4\uc1\pard\f0\fs20 Lisa Penshorn, MCSE\par
Support Professional\par
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S

Steve Brantley

I tried this and it still hung up. It hangs on any file over 1000 kb. Thanks
anyway, I've gotten a copy of Acrobat and have converted all my .doc files
to .pdf .
I'm giving up on Microsoft and going to Linux later this year. It's easier
to use and doesn't have as many problems.
Steve
Lisa Penshorn said:
Hi Steve,

Trying launching Word with the /a. To do this go to Start>Run and type in
windword.exe /a. This will launch Word is
somewhat default mode with no add-in or startup items loading. Open the
large document again, do you still get the crash?
 
B

Beth Melton

Hi Steve,

The /a switch is used as a troubleshooting tool to determine if the
problem lies in the Word installation and is typically used to
troubleshoot problems starting Word.

Since you are able to start Word in the first place I would expect
that you would encounter the same problem when starting Word with the
/a switch. :)

The problem could lie in your graphics driver if the document contains
a lot of images or embedded documents. Try starting Windows in Safe
Mode and see if the problem still occurs. If not then obtain an
updated driver from the manufacturer's web site and see if that
resolves the problem.

btw, idle threats of switching to another application are worthless in
the newsgroups. The majority of us are volunteers and like you, Word
users. We're here to help - not try to sell you on a specific
application. :)

Additionally since you have been experiencing multiple hangs it is a
good idea to clean your temp files if you haven't done so already:

- Exit Word and Outlook if you are using it as your email editor and
reboot your computer if you recently experienced a crash
- Go to Start/Find/Files or Folders (or Start/Search then select Files
or Folders)
- Change "Look in" to reflect the drive/folder to the root of your
Local drive.
- In the Named text box, type *.tmp
- Click the "Find Now" command
- Delete the temp files you find.

*Note that these can be deleted directly from the Find Results.

To group the files for a single deletion:
- Click any file in the list
- Press <Ctrl A> to select all

Should you encounter a "File in use" error, press <Ctrl> and click the
file to deselect it.

As an additional note, the Owner file is another temporary files Word
creates. If you have been experiencing multiple crashes or if Word has
been hanging on you then it is best to search for Owner files
(~$*.do?) and delete those as well. These can cause "file in use" and
"read only" errors.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Steve Brantley said:
I tried this and it still hung up. It hangs on any file over 1000 kb. Thanks
anyway, I've gotten a copy of Acrobat and have converted all my .doc files
to .pdf .
I'm giving up on Microsoft and going to Linux later this year. It's easier
to use and doesn't have as many problems.
Steve
 

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