Word2000 & Normal.dot (I think!!)

[Technobrowser]

I have installed Office 2000 and have a problem with normal.dot - at least I think the problem is with normal.dot

When I open Word, instead of a blank page, a one page file which was created some time ago is opened and I can't stop this happening. This is a reasonably new install on a machine my 85 year old father uses and he tells me that he created the file. I have searched the hard disk for the file and deleted it - it still comes back! Word is not opening in 'recovery' mode so I can only think that he has managed to modify normal.dot. I have tried deleting all the text on the page and doing a 'save as' normal.dot - of course Word won't let me do this as it is using normal.dot. So I tried saving as normal1.dot - that worked but I can't find normal.dot so that I can delete it and replace with nthe normal1.dot that I saved

The OS is XP Home and the machine is a bog standard box with no other software installed other than XP and Office 2000

No doubt I could remove Office and re-install but as a professional who is supposed to be able to solve this type of problem, this one has me beaten and it is driving me mad

Any ideas? Anyone? Please save my sanity and what little hair I have left

Tia

Tim

 

[Stefan Blom]

Please see:

http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm

--
Stefan Blom

I have installed Office 2000 and have a problem with normal.dot - at

least I think the problem is with normal.dot.

When I open Word, instead of a blank page, a one page file which was

created some time ago is opened and I can't stop this happening. This
is a reasonably new install on a machine my 85 year old father uses
and he tells me that he created the file. I have searched the hard
disk for the file and deleted it - it still comes back! Word is not
opening in 'recovery' mode so I can only think that he has managed to
modify normal.dot. I have tried deleting all the text on the page and
doing a 'save as' normal.dot - of course Word won't let me do this as
it is using normal.dot. So I tried saving as normal1.dot - that worked
but I can't find normal.dot so that I can delete it and replace with
nthe normal1.dot that I saved.

The OS is XP Home and the machine is a bog standard box with no

other software installed other than XP and Office 2000.

No doubt I could remove Office and re-install but as a professional

who is supposed to be able to solve this type of problem, this one has
me beaten and it is driving me mad!

 

[Bill Foley]

Check out:

http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm

--
Bill Foley, Microsoft MVP (PowerPoint)
www.pttinc.com
Check out PPT FAQs at: http://www.rdpslides.com/pptfaq/

I have installed Office 2000 and have a problem with normal.dot - at least

I think the problem is with normal.dot.

When I open Word, instead of a blank page, a one page file which was

created some time ago is opened and I can't stop this happening. This is a
reasonably new install on a machine my 85 year old father uses and he tells
me that he created the file. I have searched the hard disk for the file and
deleted it - it still comes back! Word is not opening in 'recovery' mode so
I can only think that he has managed to modify normal.dot. I have tried
deleting all the text on the page and doing a 'save as' normal.dot - of
course Word won't let me do this as it is using normal.dot. So I tried
saving as normal1.dot - that worked but I can't find normal.dot so that I
can delete it and replace with nthe normal1.dot that I saved.

The OS is XP Home and the machine is a bog standard box with no other

software installed other than XP and Office 2000.

No doubt I could remove Office and re-install but as a professional who is

supposed to be able to solve this type of problem, this one has me beaten
and it is driving me mad!

 

[Technobrowser]

Solved my own problem - discovered that I hadn't set the seach options to look in hidden folders and once I did, I found normal.dot and hey presto - problem solved!

Thanks for looking