Word2000 on XP, problem sasving word documents

[J.Y]

Word2000 is having problem saving the documents. Very often, there will be
error messages coming out and the providing me no options except quiting the
word without saving the document.

Please advice. Thanks

 

[Beth Melton]

What is the error message? Have you noticed a pattern in the document
content when you encounter the error? For example does it occur when
there are embedded images or objects?

Do you have all of the patches installed for Word?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[J.Y]

so far, no pattern in the MS word document. It could be any word document
(mostly no embedded images)
The error message is Microsoft word for windows has encountered a problem
needs to close. We are sorry for the inconvenience.
And leaving options of sending error report and don;t send.

I had tried sending report and filling up all the necessary information. But
no solution for it.
As far as the pathc files. I have updated MS office with the SR-1a. Do i
need to patch it up with more?
Please advice. Thanks.

 

[Beth Melton]

Office XP has had several updates since the SR-1 patch. I recommend
you start with those to make sure what you are encountering was not
corrected in a patch.

You can use the Office Product Updates site and use the Scan utility
to find any needed updates:
http://office.microsoft.com/ProductUpdates/default.aspx

Or you can download the patches manually. Here is some info on how to
obtain all of the updates:

OFFXP: How to Obtain the Latest Office XP Service Pack (SP-1 & SP-2)
http://support.microsoft.com/?kbid=307841

If the error continues to occur and if there isn't a specific pattern
then you could be encountering an issue with temp files since a temp
file is created when you save a document. If Word runs into a rogue
temp file then many strange errors can occur.Plus, since you have been
encountering several crashes you should delete your temp files anyway.

Delete all temp (*.tmp) files:
- Exit Word and Outlook if you are using it as your email editor and
reboot your computer if you recently experienced a crash
- Go to Start/Find/Files or Folders (or Start/Search then select Files
or Folders)
- Change "Look in" to reflect the drive/folder to the root of your
Local drive.
- In the Named text box, type *.tmp
- Click the "Find Now" command
- Delete the temp files you find.

*Note that these can be deleted directly from the Find Results.

To group the files for a single deletion:
- Click any file in the list
- Press <Ctrl A> to select all

Should you encounter a "File in use" error, press <Ctrl> and click the
file to deselect it.

As an additional note, the Owner file is another temporary files Word
creates. If you have been experiencing multiple crashes or if Word has
been hanging on you then it is best to search for Owner files
(~$*.do?) and delete those as well. These can cause "file in use" and
"read only" errors.

For more information on this and a full cleanup/maintenance procedure
that should be run periodically, see this article:
http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[J.Y]

sad to inform you that the updates and the deleting of *.tmp files does not
work.

The PC is running with XP and loaded with SP1 only. And i have first install
office. The problem arises.
Then i installed Sr-1 patrch for the office. But the problem arises again.
Then i installed SP3 for office. BUT, the problem still exist and to make
things worst. Whenever i open a word document. it will show message that is
tellign me that there is a link to the file. which i will need to link.(i am
sure there are no links to the word file at all)

At the same time, i have tried deleting all the tmp files occured after the
the error for all the above 3 stages. But, the problem still exists.

Please help as i have more and more users complaining the same problem on
word2000 in XP.

Thanks.

 

[J.Y]

sad to inform you that aftr patches and deleting all the tmp files. The error
still occurs.

All the PCs (i have more than 3 PCs facing the same problem) are running on
XP with SP1 installed.
Office 2000 is installed onto all htese PCs.
When only office 2000 installed. The error occurs.
Then i install SR-1 patch for the office2000. But, the same problme arises
again.
Then i install SP3 for the office2000 and the problem still stays. And it is
worst with SP3 for office2000. Because, everytime i open a word file, i keeps
on coming out messages saying that the file is link (which i am 100%
postitive that it is not link with any other file or data).

I have seperate all the 3 progress at an interval and making sure that all
tmp files are deleted for each stage. But the problem still stays.

Please advice and needed help badly as more and more users are complaining
the same problem on word.

Thanks

 

[J.Y]

sad to inform you that aftr patches and deleting all the tmp files. The error
still occurs.

All the PCs (i have more than 3 PCs facing the same problem) are running on
XP with SP1 installed.
Office 2000 is installed onto all htese PCs.
When only office 2000 installed. The error occurs.
Then i install SR-1 patch for the office2000. But, the same problme arises
again.
Then i install SP3 for the office2000 and the problem still stays. And it is
worst with SP3 for office2000. Because, everytime i open a word file, i keeps
on coming out messages saying that the file is link (which i am 100%
postitive that it is not link with any other file or data).

I have seperate all the 3 progress at an interval and making sure that all
tmp files are deleted for each stage. But the problem still stays.

Please advice and needed help badly as more and more users are complaining
the same problem on word.

Thanks

 

[garfield-n-odie]

Hi, J.Y. It would really help if you QUOTE THE EXACT ERROR MESSAGES
that you see in Word.

 

[J.Y]

The error messsage will pop up as a tiny window
{{
Microsoft Word for Windows

Microsoft Word for Windows has encountered a problem and needs to close. e
are sorry for the inconvienience.

If you were in the middle of something, the information you were working on
might be lost

Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Microsoft WOrd for Windows. We will treat this report as confidential and
anonymous

TO see what data this error report contanins Click here

Option "Send Error Report" and "Don't Send"
}}

I tried to send the error report. And follows up with all the patches and it
still does not work.

The event log is showing the following :
The error is as follows in the application event log:
Faulting application winword.exe, version 9.0.0.3822, faulting module
winword.exe, version 9.0.0.3822, fault address 0x00415fe5
Event ID : 1000
And

Faulting application alg.exe, version 5.1.2600.2180 , faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x0002d9cb
Event ID: 1004

Please advice. Thanks.

 

[J.Y]

The error messsage will pop up as a tiny window
{{
Microsoft Word for Windows

Microsoft Word for Windows has encountered a problem and needs to close. e
are sorry for the inconvienience.

If you were in the middle of something, the information you were working on
might be lost

Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Microsoft WOrd for Windows. We will treat this report as confidential and
anonymous

TO see what data this error report contanins Click here

Option "Send Error Report" and "Don't Send"
}}

I tried to send the error report. And follows up with all the patches and it
still does not work.

The event log is showing the following :
The error is as follows in the application event log:
Faulting application winword.exe, version 9.0.0.3822, faulting module
winword.exe, version 9.0.0.3822, fault address 0x00415fe5
Event ID : 1000
And

Faulting application alg.exe, version 5.1.2600.2180 , faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x0002d9cb
Event ID: 1004

Please advice. Thanks.

 

[garfield-n-odie]

Hi, J.Y. You said, "it will show message that is tellign me that there
is a link to the file. which i will need to link.(i am sure there are no
links to the word file at all)". The error message you quoted below
does not say anything about a link to a file. Please quote the error
message that talks about a link to a file.

 

[RWN]

"Faulting application alg.exe, version..."

You may want to Google on "alg.exe"