Word2000 processes not closing

[Chewie]

Hi all.
At work we have Windows XP Professional with SP1 installed and Office2000
with SR1.
When we edit a document and close Word without saving, we get the usual 'Do
you want to save?' requester, click Yes and Word closes after saving, but
the Winword.exe process is sometimes still running and must be ended with
Task Manager.
Later on we will often find that Word opens documents excruciatingly slowly;
this behaviour appears to be caused by more than one Winword.exe process
running.
Normal people like you and I would decide to save before exiting as a
work-around but there is one guy that just can't handle the concept,
continually reproduces the situation and becomes irate at the computer
rather than at his inability to invoke Task Manager (and yes, we're getting
tired of showing him how) to solve the problem!
I have tried searching Google and the Office Update site but found no
relevant results from anyone else experiencing this problem.
Can anyone shed any light on this or are we going to have to just put up
with our 'numpty'?
Yours in desperation,
Chewie.

 

[Mike Williams [MVP]]

Hi all.
At work we have Windows XP Professional with SP1 installed and Office2000
with SR1.
When we edit a document and close Word without saving, we get the usual 'Do
you want to save?' requester, click Yes and Word closes after saving, but
the Winword.exe process is sometimes still running and must be ended with
Task Manager.
Later on we will often find that Word opens documents excruciatingly slowly;
this behaviour appears to be caused by more than one Winword.exe process
running.
Normal people like you and I would decide to save before exiting as a
work-around but there is one guy that just can't handle the concept,
continually reproduces the situation and becomes irate at the computer
rather than at his inability to invoke Task Manager (and yes, we're getting
tired of showing him how) to solve the problem!
I have tried searching Google and the Office Update site but found no
relevant results from anyone else experiencing this problem.
Can anyone shed any light on this or are we going to have to just put up
with our 'numpty'?

Is your user running the WordMail client in Outlook?

 

[Terry Farrell]

Chewie

Make sure that under Tools, Options, File Locations tab that the paths are
entered using UNC addressing and not using mapped drive letters. If you are
using Windows 2000 server, make sure that SP4 has been applied.

--
Terry Farrell - Word MVP


Hi all.
At work we have Windows XP Professional with SP1 installed and Office2000
with SR1.
When we edit a document and close Word without saving, we get the usual 'Do
you want to save?' requester, click Yes and Word closes after saving, but
the Winword.exe process is sometimes still running and must be ended with
Task Manager.
Later on we will often find that Word opens documents excruciatingly slowly;
this behaviour appears to be caused by more than one Winword.exe process
running.
Normal people like you and I would decide to save before exiting as a
work-around but there is one guy that just can't handle the concept,
continually reproduces the situation and becomes irate at the computer
rather than at his inability to invoke Task Manager (and yes, we're getting
tired of showing him how) to solve the problem!
I have tried searching Google and the Office Update site but found no
relevant results from anyone else experiencing this problem.
Can anyone shed any light on this or are we going to have to just put up
with our 'numpty'?
Yours in desperation,
Chewie.

 

[Chewie]

Is your user running the WordMail client in Outlook?

Outlook is not installed.

 

[Chewie]

Chewie

Make sure that under Tools, Options, File Locations tab that the paths are
entered using UNC addressing and not using mapped drive letters. If you are
using Windows 2000 server, make sure that SP4 has been applied.

--
Terry Farrell - Word MVP


Hi all.
At work we have Windows XP Professional with SP1 installed and Office2000
with SR1.
When we edit a document and close Word without saving, we get the usual 'Do
you want to save?' requester, click Yes and Word closes after saving, but
the Winword.exe process is sometimes still running and must be ended with
Task Manager.
Later on we will often find that Word opens documents excruciatingly slowly;
this behaviour appears to be caused by more than one Winword.exe process
running.
Normal people like you and I would decide to save before exiting as a
work-around but there is one guy that just can't handle the concept,
continually reproduces the situation and becomes irate at the computer
rather than at his inability to invoke Task Manager (and yes, we're getting
tired of showing him how) to solve the problem!
I have tried searching Google and the Office Update site but found no
relevant results from anyone else experiencing this problem.
Can anyone shed any light on this or are we going to have to just put up
with our 'numpty'?
Yours in desperation,
Chewie.

Files are stored on the local drive in folders within the shared documents
folder.
Oddly enough, we do not have this problem with our other similarly spec'ed
machine that accesses the files across the P2P network.
Another anomaly with the 'problem' machine is that Word sometimes (not often
though) says it can't save a file because of access issues, then says the
drive isn't available, then corrupts the file. Fortunately, I (if it wasn't
for me the puters would be in a state) have set Diskeeper constantly backing
up.