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I have a problem with a Word 2002 (10.4524.4219) SP-2 running under Windows
XP. (all patches applied up until 10/sep/2003)
The problem is that word locks up the computer and the process cannot be
ended at all. The Winword process is constantly at 99%. The only way to
recover is to reset the computer by holding in the power button.
The lock up occurs roughly at least 2 times a day but the user is not doing
anything different then they normally would (just letters). It is locking
up at no particular action in word IE opening, typing, using a feature. We
have replaced nearly all hardware components in the computer (memory,
motherboard, power supply) but to no avail. All other software works fine
(excel, outlook etc).
Has anyone else encountered this problem? Can anyone point me to any ideas
or direction I should look in ?
This one has really got me confused!! I have tried a complete reinstall of
Operating System, Office XP
Thanks in advance
FRED ROBERTS
XP. (all patches applied up until 10/sep/2003)
The problem is that word locks up the computer and the process cannot be
ended at all. The Winword process is constantly at 99%. The only way to
recover is to reset the computer by holding in the power button.
The lock up occurs roughly at least 2 times a day but the user is not doing
anything different then they normally would (just letters). It is locking
up at no particular action in word IE opening, typing, using a feature. We
have replaced nearly all hardware components in the computer (memory,
motherboard, power supply) but to no avail. All other software works fine
(excel, outlook etc).
Has anyone else encountered this problem? Can anyone point me to any ideas
or direction I should look in ?
This one has really got me confused!! I have tried a complete reinstall of
Operating System, Office XP
Thanks in advance
FRED ROBERTS