WordX takes MINUTES to boot

[Bill Treadway]

running 10.3.4 on a cube with 832mb of ram and 4+gig free on my boot
drive.
Don't use word much but last week, it started to not start. At first I
thought it was hung and FQ'd it several times. Finally waited on it to
see what would happen. it shows a new blank document and then takes,
literlally, minutes to complete the load and show me the standard tool
bar and a working cursor. My expectation of MS products is low but
this is silly.
Any ideas?

 

[Corentin Cras-Méneur [MVP]]

running 10.3.4 on a cube with 832mb of ram and 4+gig free on my boot
drive.
Don't use word much but last week, it started to not start. At first I
thought it was hung and FQ'd it several times. Finally waited on it to
see what would happen. it shows a new blank document and then takes,
literlally, minutes to complete the load and show me the standard tool
bar and a working cursor. My expectation of MS products is low but
this is silly.

Yeah, there must be something wrong.
Try the following:

- in the pref folder, delete the Carbon Registration Database and the
Font cache from the Microsoft folder.
- deactivate Suitcase if you have it
- deactivate all Word startup items (especially the Acrobat plug-in if
you have it).
- make sure Office is up to date (the latest release is 10.1.5)
- repair permissions

Launch Word. The first time should take a little whie (Office re-creates
the Registration Database and the Font cache). but the second launch
should be much faster. Is it the case ???


Corentin

 

[Bill Treadway]

Yeah, there must be something wrong.
Try the following:

- in the pref folder, delete the Carbon Registration Database and the
Font cache from the Microsoft folder.
- deactivate Suitcase if you have it
- deactivate all Word startup items (especially the Acrobat plug-in if
you have it).
- make sure Office is up to date (the latest release is 10.1.5)
- repair permissions

Launch Word. The first time should take a little whie (Office re-creates
the Registration Database and the Font cache). but the second launch
should be much faster. Is it the case ???


Corentin

Thanks for your attempt to help.
No Joy
Repaired Prefs (none required since I ran this Sunday night)
Deleted font cache and carbon registration in the MS folder in prefs
in MY library

No effect discernable.
Boots
shows splash screen
empty background and window for the new blank doc
toolbar (standard)
then it is ready to go.
This process takes more than 5 minutes
It HAS to be looking for something
When you quit it gives the "Saving Normal" dialoog and thermometer
(which it didn't used to do)
I have done the latest update for both the application and OS

 

[Corentin Cras-Méneur [MVP]]

Hi Bill,

Thanks for your attempt to help.
No Joy
:-(

Repaired Prefs (none required since I ran this Sunday night)
Deleted font cache and carbon registration in the MS folder in prefs
in MY library

No effect discernable.
Boots
shows splash screen
empty background and window for the new blank doc
toolbar (standard)
then it is ready to go.
This process takes more than 5 minutes
It HAS to be looking for something
When you quit it gives the "Saving Normal" dialoog and thermometer
(which it didn't used to do)
I have done the latest update for both the application and OS

Do you have any plug-in or startup item ?? (EndNote, Acrobat,
Stuffit...) ??

Corentin

 

[Nicholas Johnson]

Hello Bill

Just wondering how many contacts you have in your Entourage address
book. I have noticed that as the number of contacts in the address book
increases so does the time it takes for Word to boot. I currently have
10,000+ contacts and it can take several minutes for Word to boot. If I
archive and delete all contacts Word boots up almost instantly.

All the best
Nick

PS The other downside of large number of contacts is that Query Options in
Data Merge Manager causes Word to crash when using Office Address Book
as data source

 

[Dayo Mitchell]

I have noticed that as the number of contacts in the address book
increases so does the time it takes for Word to boot. I currently have
10,000+ contacts and it can take several minutes for Word to boot. If I
archive and delete all contacts Word boots up almost instantly.

Hi Nick,
Out of curiosity, can you check something if you are in Word 2004?

There's a setting in the Tools | AutoCorrect dialog, AutoText tab to
"exclude contacts" from AutoComplete suggestions. If you check that, does
Word still take so long to boot up?

DM

 

[Nicholas Johnson]

Hello Dayo

Thanks, but already tried that, it only makes a few seconds difference to boot time.

All the best
Nick

 

[Dayo Mitchell]

Just curious. Thanks for sharing the info, both times!

DM

 

[Patrick James]

running 10.3.4 on a cube with 832mb of ram and 4+gig free on my boot
drive.
Don't use word much but last week, it started to not start. At first I
thought it was hung and FQ'd it several times. Finally waited on it to
see what would happen. it shows a new blank document and then takes,
literlally, minutes to complete the load and show me the standard tool
bar and a working cursor. My expectation of MS products is low but
this is silly.
Any ideas?

Look for the Word prefs in general and the Word font prefs in particular. If
any pref (but especially the font pref and the settings pref) is very large,
toss it. Early versions (before 10.1.1, IIRC) of Word X sometimes corrupted
their pref files, The files would become very large (hundreds of megs in
size, in some cases, when they should be about 100 k in size) and take a very
long time to load.

 

[Bill Treadway]

Look for the Word prefs in general and the Word font prefs in particular. If
any pref (but especially the font pref and the settings pref) is very large,
toss it. Early versions (before 10.1.1, IIRC) of Word X sometimes corrupted
their pref files, The files would become very large (hundreds of megs in
size, in some cases, when they should be about 100 k in size) and take a very
long time to load.

i have turned off the pdf maker (under customize in the tools menu and
trashed several generations of prefs. Have had over 3,000 comtacts in
entourage for some thime. This is a recent development. The only
change made to the system in the past few weeks has been the instal of
HP software for their psc 2500 all in one printer???