Working without a Word work file - Outlook 2003 / Word 2003

S

scoobydoo

A customer of mine has developed a problem on two of their Windows XP
Professional machines running Office 2003 Professional SP3.(I have
re-installed Office and cleared their local profiles, removed all the content
of their respective Temp folders and deleted the Normal.dot.)

Also they had started to use C:\OLKxx folders for their Outlook temporary
folders - have amended their registry to point them back to default locations
- this fixed issues with opening attachments etc but they still have the
following problem popping up intermittently when in Word directly or via
Outlook:

...working in Word and I got ‘you are working without a Word work file and
memory is nearly full. Save your work’. But it wouldn’t let me save and I
had to manually switch off computer.

...replying to an e-mail with only Outlook open. I clicked on reply and was
taken to Word with the usual box 'you are working without a Word work file
and memory is nearly full. Save your work’ I closed Word which took me back
to Outlook with the usual box 'Microsoft Word is set to be your e-mail editor
etc.'

These machines have stacks of RAM @ 2x 512mb sticks installed.
The ‘My Documents’ folder is redirected to a server share.

Please don’t point me at http://support.microsoft.com/?kbid=302629

Any help or advice would be much appreciated. Thanks in advance.
 
M

Marvin P. Winterbottom

uninstall/reinstall office?
rebuild computer?
don't muck with the registry?
 

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