~wrs error messages

[Bill Williams]

I have Word 2007 on a Win XP SP3 machine. I open a Word doc, close it and I
receive an error to send or not to send an error report to Microsoft. You
also have the option to recover the doc or not. When I want to recover the
doc, I then click send or don't send the error report. I then receive an
error message about a possible corrupted file and Word reopens to a blank
doc. The file it talks about had this format:
~wrs{b9cfabfa-3586-.......}.tmp. This file is located in the following
path: c:\documents and settings\user directory\local settings\temporary
internet files\content.word. The content.word folder is hidden in
Windows. I found it from the command prompt. I tried to uninstall Office
2007. Office would not uninstall the conventional way. I tried to uninstall
via document from article 928218. That didn't work either. How do I get the
issue to go away? Thank you.


Bill Williams

 

[Bill Williams]

Problem solved. I found out at the end of the day that the user installed a
new HP all-in-one unit just 2 weeks ago when the problem started.

 

[movieman]

Problem solved. I found out at the end of the day that the user installed a
new HP all-in-one unit just 2 weeks ago when the problem started.

 

[movieman]

Bill,

I have experienced the same problem you outlined, including its inception
subsequent to the install of an HP all-in-one printer. I would appreciate it
if you would let me know what you did to resolve the problem.

Thanks
Bob Boorman
(e-mail address removed)

 

[Terry Farrell]

Many HP legacy printer drivers are bad: it seems to be prevalent amongst the
multi-function drivers - though some Deskjets suffer too. Other then keep
reporting this to HP (who may get round to fixing the bug - but seems
unlikely after the thousands already reported to them), switching printer
drivers is the only solution.

 

[Perplexed]

HP has been promising a fix and has just released a temporary one. It's
fairly simple and seems to be working:
1-Open Printers, 2-Identify the default printer (HP printer with a check
mark), 3-Right-click any other non-HP printer listed and click ark in its
icon, 4-If no other printers are listed, click Add a printer and follow the
steps in the Add Printer wizard to set up a non-HP printer as the default
printer on your computer, 5-Close the Printer window, 6-Open the MS Office
'07 program you were using when the problem occurred and check to see if the
problem has gone away. If not, repeat the previous steps, 7-Try printing to
your HP printer. (Until a permanent solution, printing to your HP requires
specifying the printer each time you start a print job.)
This seemed to work for me the first time, so good luck.

 

[Terry Farrell]

The necky gits! So HP have now trespassed onto our Newsgroup and stolen our
workaround!

Terry Farrell

 

[Suzanne S. Barnhill]

Though I don't understand the instruction to "click ark in its icon."

 

[Terry Farrell]

Missed that. I guess that step should say, select as the default printer or
something to that effect.

Terry