XML data island error

[Proj_Admin]

Hello,

I a Project Administrator trying to famliarize myself w/ anything &
everything Project Web Access related. One of my resources tried to print a
project plan from Project Web Access and encountered the following error
message:

"There was an error loading the in-line XML data island.
XML document must have a top-level element."

What does this mean, and how can I resolve this? I tried searching previous
posts for similar errors but could not find one that applied to this case.
Thanks very much in advance!!

-Proj_Admin

 

[Marc S.]

Proj_Admin,

although I have never heard of that error, here's two questions that popped
into my mind.

1/ Do other users on different computers get the same message?
2/ Have you tried to publishing the project plan again from Project
Professional (Collaborate / Publish / Project Plan / Project Plan with
summary)?

Let us know...

Marc

 

[Marcus Pierce]

I had this problem a long time ago. Check out this from MS:
http://support.microsoft.com/kb/884454/en-us

--Marcus

 

[Proj_Admin]

Hello Marc,

I've had several users replicate the process and no one received the same
message; everyone was able to print the project plan to the grid, except for
the indicated resource.

I also published the project plan again from Project Professional and still
to no avail. Thanks for the recommendations...I will keep plugging along and
trying new suggestions as they come.

-Proj_Admin

 

[Proj_Admin]

Thanks for the article! We've now discovered it has to do with this user's
Pop-up Blocker settings. Our internal IT team is now able [equipped with
this article) to process the error. Thanks again,

Proj_Admin