You should support available through on-line chatting

[MATSM]

My husband works as on on-line refernce librarian. If someone needs help
researching things on line they simply click a button and have an on-line
conversation with someone right then who can help them. I think it would be
wonderful if you offered some technical support in the same fashion. I
currently have what I'm sure is a very quickly solvable issue but I don't
know enough of the right language to find what I need in the help options.
If I could simply explain my problem very briefly to someone who really knows
the program I'm sure they could help me out in a matter of a couple minutes.

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[Lawrence Garvin \(MVP\)]

If you had "simply explained your problem very briefly" in this message,
rather than writing this "suggestion", you probably would have been reading
the solution to your issue right now.