1412 Error for Hotmail in Entourage???

[sheriwilner]

Bravo to Jeffrey and Adrian for their responses. I stood up and
cheered when I read your posts. I was too angry to be articulate and
want to thank you for speaking up.
If Microsoft develops a conscience and actually comes up with a fix
for this problem, could someone please post it on this message board?
I am really grateful to everyone for sharing information and hope it
continues.

Thanks!
Sheri

 

[Jeffrey Fitts]

Please join me in sending a deluge of democratic outrage to Microsoft
appealing for redress;

Link=
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&showpage=1&
WS=support

Subject=Entourage X HotMail

Product=Other, Office X

Operating System=Mac OS X

Browser=n/a

Comment=
I understand from a MVPS, on April Fools Day a security-related change to
HotMail servers accidentally disabled email sending (error 1412) from Mac
Office X Entourage;
1) When will service restoration occur? If never, when will an
acknowledgement (if intended) or an apology (if accidental) appear on
http://support.microsoft.com?
2) As a faithful Office X Entourage license holder and paying HotMail Plus
subscriber, what assurance can Microsoft give that other products will not
be similarly disabled at end-of-life?
3) Is Microsoft aware that this scenario, if ignored, justly results in its
poor reputation among Mac users?

 

[William Smith]

I understand that on April Fools' Day, Microsoft implemented a
security-related change to HotMail servers. While not intending to, it
inadvertently disabled Office X Entourage for users with HotMail accounts.

Now I learn this mistake is not planned to be corrected, forcing Office X
license holders and HotMail Plus subscribers to upgrade to Office 2004 in
order to retain their HotMail/Entourage connection.

This is an outrage! It is a perfect example of the callous disregard for
Macintosh customers that justly results in Microsoft's poor reputation. My
sympathy to all the users who'll never know what happened and will never
receive an apology.

This technical mediocrity is why we are still confined to planet Earth.

Hi Jeffrey!

This is definitely not an argument against what you're saying. I do
understand your frustration. But I doubt you'll get any resolution to
this because of the following reason.

Everyone should be aware that all software has a support period detailed
by Microsoft's "Support Lifecycle Policy" and that includes each version
of Office:mac. That support policy is stated on Microsoft's website.
I'll point you here for reference
<http://support.microsoft.com/gp/lifepolicy>.

In a nutshell, Microsoft will support a consumer level product, such as
Office:mac, for five years after release or for two years after the
successor product is released, whichever is longer.

According to this page
<http://support.microsoft.com/lifecycle/?p1=2532>, Office X was
generally available in October 2001. That would end its support October
2006.

According to this page
<http://support.microsoft.com/lifecycle/?p1=2490>, Office 2004 (Office
X's successor) was generally available in July 2004. That would end
Office X's support July 2006.

This means October 2006 was the planned date of ceasing support for
Office X but it wasn't until January 2007 that this was officially
stated <http://support.microsoft.com/gp/lifemacfaq>.

Simply put: You're attempting to use software outside its support
lifecycle period and that means you assume the risk of something not
working. You may recall that DST patches were also not released for
Office X. And this is not something Microsoft posted just a couple of
years ago. It has been their policy for a long while.

bill

 

[jmanellop]

Well, it looks like Thunderbird, Gmail and all the other market offer
will benefit of the shortsightedness of Microsoft.
There is also the other option of "borrowing" your friends Office 2004
and installing it in your computer...

In any case, is a poor performance by Mr Gate's children.

 

[jmanellop]

Well, it looks like Thunderbird, Gmail and all the other market offer
will benefit of the shortsightedness of Microsoft.
There is also the other option of "borrowing" your friends Office 2004
and installing it in your computer...

In any case, is a poor performance by Mr Gate's children.

 

[jmanellop]

Sorry for the double-up.

In this page you'll find all you need to know about setting up your
MAIL (as in Mac Application Mail, the one with the stamp like icon)
with your hotmail account. It works. PERFECTLY.

As much as I would like to burn tyres on the street and start a
revolution against the Entourage 1412 error, this looks like a much
more environementally friendly soulution and a civilized one too.

http://email.about.com/cs/macosxmailtips/qt/et042503.htm

I hope it works for you.

Manel

 

[jmanellop]

Sorry for the double-up.

In this page you'll find all you need to know about setting up your
MAIL (as in Mac Application Mail, the one with the stamp like icon)
with your hotmail account. It works. PERFECTLY.

As much as I would like to burn tyres on the street and start a
revolution against the Entourage 1412 error, this looks like a much
more environementally friendly soulution and a civilized one too.

http://email.about.com/cs/macosxmailtips/qt/et042503.htm

I hope it works for you.

Manel

 

[jmanellop]

Sorry for the double-up.

In this page you'll find all you need to know about setting up your
MAIL (as in Mac Application Mail, the one with the stamp like icon)
with your hotmail account. It works. PERFECTLY.

As much as I would like to burn tyres on the street and start a
revolution against the Entourage 1412 error, this looks like a much
more environementally friendly soulution and a civilized one too.

http://email.about.com/cs/macosxmailtips/qt/et042503.htm

I hope it works for you.

Manel

 

[jmanellop]

Sorry for the double-up.

In this page you'll find all you need to know about setting up your
MAIL (as in Mac Application Mail, the one with the stamp like icon)
with your hotmail account. It works. PERFECTLY.

As much as I would like to burn tyres on the street and start a
revolution against the Entourage 1412 error, this looks like a much
more environementally friendly soulution and a civilized one too.

http://email.about.com/cs/macosxmailtips/qt/et042503.htm

I hope it works for you.

Manel

 

[edpowell]

Have any others gone this direction? I might be thick since it is a
little after 6am but I could not find the proper plug-in. I am
experiencing the same issue and was told to buy Office 2004. BTW 2007
nis due for release soon. I find it way too cooincidental that Office
X is no longer being supported right as they are about to release
another Office Suite.

 

[DKalisher]

Simply put: You're attempting to use software outside its support

lifecycle period and that means you assume the risk of something not
working. You may recall that DST patches were also not released for
Office X. And this is not something Microsoft posted just a couple of
years ago. It has been their policy for a long while.

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

All,

This policy is extremely disappointing if this is where our Entourage
X issue ends. A convenient mistake for them. Can you imagine if
Duracell sold electronic appliances, and when the warantee ran out,
after a short time, Duracell stopped selling the batteries that power
it?

 

[edpowell]

How about those of us who are MSN service subscribers that have a
MSN.COM account via Hotmail? I would love to use Mac Mail. Unless I
am messing something up, this fix will not work.

 

[William Smith]

Simply put: You're attempting to use software outside its support
lifecycle period and that means you assume the risk of something not
working. You may recall that DST patches were also not released for
Office X. And this is not something Microsoft posted just a couple of
years ago. It has been their policy for a long while.

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

All,

This policy is extremely disappointing if this is where our Entourage
X issue ends. A convenient mistake for them. Can you imagine if
Duracell sold electronic appliances, and when the warantee ran out,
after a short time, Duracell stopped selling the batteries that power
it?[/QUOTE]

First, let me reiterate that I'm not speaking for Microsoft. They
haven't made any announcements about this issue. What I'm saying is
simply how I see the situation.

Entourage X has not stopped working. It's still working exactly the same
way it was working on March 31. It's just not compatible now with the
Hotmail service, which has changed. Software and services evolve.

Regarding Microsoft's lifecycle policy: if you buy a car with a seven
year warranty and it breaks down the eighth year then who bears the
burden of the problem?

bill

 

[DKalisher]

Bill,

Good point.

But, here's the way I see it. If you buy a car with a seven year
warranty from a car manufacturer that also sells the fuel (say - GAS
X) that powers your car, and in the eighth year, the manufacturer
stops selling GAS X, then you have a perfectly good car that won't
run.

 

[William Smith]

Bill,

Good point.

But, here's the way I see it. If you buy a car with a seven year
warranty from a car manufacturer that also sells the fuel (say - GAS
X) that powers your car, and in the eighth year, the manufacturer
stops selling GAS X, then you have a perfectly good car that won't
run.

But many, many companies sell the gas or even give it away. Hotmail is
not the only email game in town. It may be your preferred GAS X but
other options exist. (Granted, you don't get to keep the same email
address.)

If I understand the problem correctly, Entourage X users can receive but
not send. Correct? Does this workaround using your local Postfix
capabilities work for you
<http://www.entourage.mvps.org/exchange/postfix.html>?

bill