Address Book will not come up using Fax Wizard

[Nhmiller]

My OS is Windows XP. Before I installed Microsoft Office XP-2002, whenever I
would send a fax from my old word processor -- AmiPro -- or Notepad, the Fax
Wizard would come up and I could click on Address Book and select the
recipient. Now I get all sorts of error messages that I cannot use the Address
Book (and no entries are showing), whether I use Word, AmiPro or Notepad. But
the Address Book is still on my hard drive -- I can access it through Start -
All Programs - Accessories - Address Book -- though I get a new prompt, asking
me if I want to make it my default V-card viewer.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Whenever you install Outlook, Windows XP Fax switches from using the Windows
Address Book to the Outlook Address Book.
So should you, it appears.
What happens if you reset your OS to use the Windows Address Book?

 

[Nhmiller]

Whenever you install Outlook, Windows XP Fax switches from using the Windows

Address Book to the Outlook Address Book.
So should you, it appears.

Yes, I want to do the normal procedure. But when I was going through the Send
Fax Wizard and clicked on Address Book, I get a window saying "The address book
cannot be displayed ... , etc." Then I click OK, and the Address Book window
opens anyway. At the top it says "Show Names from the" and I can choose Outlook
Address Book or Contacts. If I choose Contacts and click on New, I get the
error message as above: "The address book cannot be displayed ... etc." If I
choose Outlook Address Book and click on New, the New Entry window opens. No
matter what choices I make there, I get the error message: "A new entry could
not be added. Please use the contacts module to create this entry."

What happens if you reset your OS to use the Windows Address Book?

How is that done?

Thank you for your answers, and let me know if you want me to Post to Newsgroup
AND send via e-mail to you as we are going through this problem. Thanks much
for your help.


Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

The messages you are getting simply indicate that you have not yet
configured your Outlook Address Book, so Windows XP Fax can't find any
records. Since I suspect you have not made any entries into your Outlook
Contacts, we can address that later.

Go to Control Panel > Internet Options > Programs... Change your Contact
list manager to the Windows Address Book instead of Outlook and see if you
get your fax Contacts back in the Fax Wizard.

 

[Nhmiller]

The messages you are getting simply indicate that you have not yet

configured your Outlook Address Book, so Windows XP Fax can't find any
records. Since I suspect you have not made any entries into your Outlook
Contacts, we can address that later.

Please tell me how that is done -- could not find it in Outlook

Go to Control Panel > Internet Options > Programs... Change your Contact
list manager to the Windows Address Book instead of Outlook and see if you
get your fax Contacts back in the Fax Wizard.

Did this as you described, but I still get the same error messages, even after
rebooting. Choices were Address Book and Outlook.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

If you open the Windows Address Book, are your fax Contacts there?

Follow the instruction is the KB to configure the Outlook Address Book:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Nhmiller]

If you open the Windows Address Book, are your fax Contacts there?

This is from my first posting, which you may want to review to make sure you
have all the information up until now:

I can access it through Start - All Programs - Accessories - Address Book --
though I get a new prompt, asking me if I want to make it my default V-card
viewer.

Follow the instruction is the KB to configure the Outlook Address Book:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

OK, I did that, though I don't know what the next step is to copy my fax
contacts into it and have it start working properly. Strange that this is not
apparent. Hopefully it will all become clear to me as to how this all works and
what I missed along the way once we're done. I use AOL for my e-mailing, and
they have their own address book. I use Internet Explorer for a browser when
AOL's is not working right for a particular website. But I have never used
Outlook Express or Outlook for e-mailing. And I thought the fax contact list
(address book) that I can select in the fax wizard, when I would select Fax as
the printer, was independent of e-mailing software.

Thanks for your help. I check for your posts every hour or so.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

As I said, Windows XP Fax uses the WAB until and unless you install Outlook.
I know you can access the WAB. My question was does the Windows Address Book
still contain your Fax Contacts?
If so simply import it into your Outlook Contacts Folder.
File > Import and Export > Internet Mail and Addresses > Outlook Express...

 

[Nhmiller]

As I said, Windows XP Fax uses the WAB until and unless you install Outlook.

I know you can access the WAB. My question was does the Windows Address Book
still contain your Fax Contacts?

Yes, under Shared Contacts

If so simply import it into your Outlook Contacts Folder.
File > Import and Export > Internet Mail and Addresses > Outlook Express...

One of the steps in Importing asks where from. But Windows Address Book is not
one of the choices. Your sequence above says I should choose Outlook Express as
the from choice. That doesn't make sense to me, but I went ahead and did it.

After that I tried sending a fax from notepad. I get the same error message as
before:

"The address list cannot be displayed. The contacts folder associated with this
address list could not be opened; it may have been moved or deleted, or you do
not gave permisssions. For information on how to remove this folder from the
Outlook Address Book, see Microsoft Outlook Help."

After clicking OK, the Address Book Window comes up anyway. If I click New to
put a new entry in Contacts, I get error messages. But if I click on a new
sub-heading I created from one of your earlier instructions, called Fax
Contacts Set Up 6-19-04, the window opens up to enter the contact information.
So it appears I did something earlier today to set up this new folder that does
work. It appears you're trying to help me get the original Contacts folder to
work, like I guess it's supposed to.

Bear with me Russ. I know this is difficult to do through these Newsgroup
messages, and you are being very generous with your time. I really don't see
how anyone would know what to do on their own from Outlook's Help menus. The
only reason I even went to Outlook when the problem started is because the
error message mentions it. Seems to me if this is what happens when someone
installs Outlook, there should be something in the install routine that makes
the conversion.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Outlook Express is the operating system's overlay to the Windows Address
Book. Hence, it provides the only portal through which you can import the
data contained in the WAB. Outlook cannot import directly from a WAB file.
It must import through Outlook Express. That is why I told you to import
your WAB through Outlook Express. You will find no option to import from a
WAB.

Your error messages mean that you still have not configured the Outlook
Address Book correctly. I cannot tell what you did wrong. I posted the
instructions. Reread them.

At this point I want you to look in the Outlook Contacts Folder. Were your
fax Contacts imported and do they appear correctly? If so, we can move to
the next step.

And no, none of this is documented in any Help files. There is no one still
alive who could write them. The integration between Outlook and Fax has been
ignored for so long, there are only 2 or 3 dinosaurs left on the planet who
know how it really works. For the most part, it doesn't.

 

[Nhmiller]

That is why I told you to import

your WAB through Outlook Express.

.... which I did

Your error messages mean that you still have not configured the Outlook
Address Book correctly. I cannot tell what you did wrong. I posted the
instructions. Reread them.

I did what you said re configuring, and have details below of the way
everything looks now.

At this point I want you to look in the Outlook Contacts Folder. Were your
fax Contacts imported and do they appear correctly? If so, we can move to
the next step.

No, nothing got imported. The only entry is the one I was able to get into the
folder I created. I cannot even make new entries into the Contacts folder. See
below.

////////////////////////////////

Russ, I tried below to give you everything I have at present. Hopefully you can
help me clean up the operation of the Address Book so I have only the file I
need in Outlook (I have two, and suspect one is not needed) and get rid of the
error messages.

WINDOWS DESKTOP
Start - Control Panel - Internet Options - Programs:
Contact List is Microsoft Outlook

OUTLOOK

File - Data File Management:
Outlook Data Files shows two entries:
Name: Personal Folders
Filename: C:\Documents and Settings\Neil and Carol\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst
Comment: (blank)
and
Name: Personal Folders
Filename: C:\Documents and Settings\Neil and Carol\Local Settings\Application
Data\Microsoft\Outlook\Outlook1.pst
Comment: Mail delivery l...

View - View Folders List:
Folder List shows two headings:
Outlook Today - [Personal Folders] -- underneath it is Calendar, Contacts, etc.
(10 altogether)
Personal Folders -- underneath it is Calendar, Contacts, etc. (10 altogether)
Clicking on Contacts in the first heading shows an entry I made manually when I
set up Fax Contacts set up 6-19-04 following the instructions from the
Microsoft Web Site address you gave me. Clicking on the Contacts icon in the
Outlook shortcuts column also show the same entry.
Clicking on Contacts in the second heading shows "there are no items ... "

Wondering if when I did that set up, following the instructions from the
Microsoft Web Site, that I set up a second Folder in Folder List, and did not
have to -- that I was supposed to select Personal Folders (the second folder),
select Contacts, then in File - Folder - Properties for Contacts check off
"Show this folder as an e-mail Address Book."

Tools - Address Book
Error message: "The address list cannot be displayed. The contacts folder
associated with this address list could not be opened; it may have been moved
or deleted, or you do not gave permisssions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Outlook Help."
Click OK and the Address Book comes up anyway, and I can select Fax Contacts
set up 6-19-04 and see the entry I made manually.

SENDING A FAX FROM NOTEPAD

If I go to Notepad to send a fax and go throught the Fax Wizard, clicking on
Address Book gives the same sequence as directly above (error message - OK -
Address Book) -- then I can select the fax number I put in Fax Contacts set up
6-19-04 and send the fax. I can also make new entries into Fax Contacts set up
6-19-04. However, if I try to move ahead with making a New entry into Contacts
I get the error message as above. In the New Entry Window, there is a choice to
make the New Entry into Contacts, but if I try that, I get two error messages:
"A new entry could not be added. Please use the contacts module to create this
entry" followed by a second error message: "A new entry could not be added. The
action could not be completed."

I can also select the main heading Outlook Address Book (Contacts and Fax
Contacts set up 6-19-04 are below that as sub-entries) and click on New. The
New Entry window opens. No matter what choices I make there, I get the error
message: "A new entry could not be added. Please use the contacts module to
create this entry" followed by a second error message: "A new entry could not
be added. The action could not be completed."

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Whatever you did has created corrupt profile. Do either of these PST files
contain any information you need? If not, just create a new profile scratch
and then try your import from OE again. Read this first so you understand
how Outlook works with PST files:
http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010771141033&CTT=98

--
Russ Valentine
[MVP-Outlook]

That is why I told you to import
your WAB through Outlook Express.

... which I did

Your error messages mean that you still have not configured the Outlook
Address Book correctly. I cannot tell what you did wrong. I posted the
instructions. Reread them.

I did what you said re configuring, and have details below of the way
everything looks now.

At this point I want you to look in the Outlook Contacts Folder. Were your
fax Contacts imported and do they appear correctly? If so, we can move to
the next step.

No, nothing got imported. The only entry is the one I was able to get into the
folder I created. I cannot even make new entries into the Contacts folder. See
below.

////////////////////////////////

Russ, I tried below to give you everything I have at present. Hopefully you can
help me clean up the operation of the Address Book so I have only the file I
need in Outlook (I have two, and suspect one is not needed) and get rid of the
error messages.

WINDOWS DESKTOP
Start - Control Panel - Internet Options - Programs:
Contact List is Microsoft Outlook

OUTLOOK

File - Data File Management:
Outlook Data Files shows two entries:
Name: Personal Folders
Filename: C:\Documents and Settings\Neil and Carol\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst
Comment: (blank)
and
Name: Personal Folders
Filename: C:\Documents and Settings\Neil and Carol\Local Settings\Application
Data\Microsoft\Outlook\Outlook1.pst
Comment: Mail delivery l...

View - View Folders List:
Folder List shows two headings:
Outlook Today - [Personal Folders] -- underneath it is Calendar, Contacts, etc.
(10 altogether)
Personal Folders -- underneath it is Calendar, Contacts, etc. (10 altogether)
Clicking on Contacts in the first heading shows an entry I made manually when I
set up Fax Contacts set up 6-19-04 following the instructions from the
Microsoft Web Site address you gave me. Clicking on the Contacts icon in the
Outlook shortcuts column also show the same entry.
Clicking on Contacts in the second heading shows "there are no items ... "

Wondering if when I did that set up, following the instructions from the
Microsoft Web Site, that I set up a second Folder in Folder List, and did not
have to -- that I was supposed to select Personal Folders (the second folder),
select Contacts, then in File - Folder - Properties for Contacts check off
"Show this folder as an e-mail Address Book."

Tools - Address Book
Error message: "The address list cannot be displayed. The contacts folder
associated with this address list could not be opened; it may have been moved
or deleted, or you do not gave permisssions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Outlook Help."
Click OK and the Address Book comes up anyway, and I can select Fax Contacts
set up 6-19-04 and see the entry I made manually.

SENDING A FAX FROM NOTEPAD

If I go to Notepad to send a fax and go throught the Fax Wizard, clicking on
Address Book gives the same sequence as directly above (error message - OK -
Address Book) -- then I can select the fax number I put in Fax Contacts set up
6-19-04 and send the fax. I can also make new entries into Fax Contacts set up
6-19-04. However, if I try to move ahead with making a New entry into Contacts
I get the error message as above. In the New Entry Window, there is a choice to
make the New Entry into Contacts, but if I try that, I get two error messages:
"A new entry could not be added. Please use the contacts module to create this
entry" followed by a second error message: "A new entry could not be added. The
action could not be completed."

I can also select the main heading Outlook Address Book (Contacts and Fax
Contacts set up 6-19-04 are below that as sub-entries) and click on New. The
New Entry window opens. No matter what choices I make there, I get the error
message: "A new entry could not be added. Please use the contacts module to
create this entry" followed by a second error message: "A new entry could not
be added. The action could not be completed."

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Nhmiller]

Whatever you did has created corrupt profile. Do either of these PST files

contain any information you need?

When I open Outlook, then File-Open, and open either of the pst files, the
exact same data comes up. Strange, because Outlook1.pst is 528K and Outlook.pst
is 80K. There is also a extend.dat file that is 2K.

If not, just create a new profile scratch

and then try your import from OE again. Read this first so you understand
how Outlook works with PST files:

http://office.microsoft.com/assistance/preview.aspx?AssetID=HA01077114103 3&CTT=98

I have already spent a lot of time entering my teaching schedule, etc. into
Calendar. When you say "create a new profile" are you saying to move the 3
files above to a Hold directory, start Outlook, and begin again?

I went to Outlook's Help menu, and entered Profile. The instructions that come
up for Change Profile apparently are not for XP.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Nhmiller]

Whatever you did has created corrupt profile. Do either of these PST files

contain any information you need?

When I open Outlook, then File-Open, and open either of the pst files, the
exact same data comes up. Strange, because Outlook1.pst is 528K and Outlook.pst
is 80K. There is also a extend.dat file that is 2K.

If not, just create a new profile scratch

and then try your import from OE again. Read this first so you understand
how Outlook works with PST files:

http://office.microsoft.com/assistance/preview.aspx?AssetID=HA01077114103 3&CTT=98

I have already spent a lot of time entering my teaching schedule, etc. into
Calendar. When you say "create a new profile" are you saying to move the 3
files above to a Hold directory, start Outlook, and begin again?

I went to Outlook's Help menu, and entered Profile. The instructions that come
up for Change Profile apparently are not for XP:

Change a user profile


Click Start, point to Settings, and then click Control Panel.
Double-click the Mail icon .
Click Show Profiles.
Click Properties.
Do either of the following:
To change an e-mail account, click E-mail Accounts.


To modify Microsoft Outlook data storage options, click Data Files.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Just create a new profile. Configure it to use the PST file you want.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287072&Product=ol2002

 

[Nhmiller]

Hi Russ,

I did some cleaning up, and now understand more of how Outlook works. I now
have only the Outlook Today - [Personal Folders] heading, with the 10 folders
under it, and its file is outlook.pst. I followed the instructions using the
Outlook Address Book tab in File-Folder-Properties for Contacts and named it
Fax Contacts. I imported the *.wab file successfully. But when I click on fax
wizard addresses (and still get the address list cannot be displayed message)
there is a duplicate for every fax name. I tried every which way of doing the
importing and the duplicates are always there. And if I delete one of each
pair, both of the pair disappear.

Because I have only about 20 contacts, I'll probably just enter them by copy
and paste, unless you have a quick way for me to eliminate the duplicates,
which would also help others following this thread. It would also be nice to
get rid of the error message. And I still don't understand why I can't enter a
New entry into Contacts in the Fax Wizard -- can only do so to Fax Contacts.

Thanks as usual.

For anyone reading this thread, the sequence for importing the Windows Address
Book to Outlook Contacts is:
select Contacts
File-Import and Export
Import Internet Mail and Addresses
Microsoft Internet Mail 3.x
Outlook Contacts Folder
Documents and Settings\username\Application Data\Microsoft\Address
Book\username.wab

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

You named what "Fax Contacts?" You can't rename a default Outlook folder.
You should have imported into your default Contacts Folder, then moved them
to a separate subfolder if that's what you wanted to do.
How many Contact Folders do you now have? What exactly is listed when you go
to Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
You'll likely need to remove and re-add the Outlook Address Book Service in
your Profile to fix the corruption after you straighten out your Contacts
Folders.

 

[Nhmiller]

You named what "Fax Contacts?" You can't rename a default Outlook folder.

After selecting Contacts, then File - Folder - Properties for Contacts, then
Outlook Address Book tab, I had to check off the box: Show this folder as an
e-mail address book. Then I had to name it. I named it Fax Contacts.

You should have imported into your default Contacts Folder, then moved them
to a separate subfolder if that's what you wanted to do.

When I do that, the *wab file does get properly imported into Outlook. But
other than the listings appearing there, I'm right back where I started.
Printing to Fax and clicking on Address Book gives the error message, opens the
Address Book, and no list of contacts under Contacts is there and New does not
work. However, the imported list does show in the Print to Fax sequence, with
two listings for each name, if I check Show this folder as an e-mail address
book (as above) and leave the name Contacts in the name box (instead of calling
it Fax Contacts). The only difference is that in the Print to Fax sequence,
there are now two Contacts subheadings under Outlook Address Book, and the
second one shows the list of contacts with two for each name.

How many Contact Folders do you now have?

One -- I never created another folder other than what was required in the File
- Folder - Properties for Contacts, then Outlook Address Book tab sequence.

What exactly is listed when you go

to Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.

Contacts Personal Folders
Contacts Personal Folders

I await your next instructions. Thank you.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Instructions have already been posted.
You corrupted your Outlook Address Book Service.
Never rename your default Contacts Folder.
Remove and re-add the Outlook Address Book Service. You should only have one
instance "Contacts Personal Folders" in the Outlook Address Book.

 

[Nhmiller]

Instructions have already been posted.

You corrupted your Outlook Address Book Service.
Never rename your default Contacts Folder.

I didn't, because that cannot be done. Select Contacts, then File - Folders.
The rename option is grayed.

Remove and re-add the Outlook Address Book Service.
You should only have one instance "Contacts Personal Folders" in the Outlook

Address Book.

I have done the removal and add several times in my experimenting by checking
and unchecking the Show this folder as an e-mail address book box. But the only
way for the Outlook Address Book to show up in the Print Fax sequence is to
check the Show this folder as an e-mail address book box and accept Contacts as
the name, or use another name (like Fax Contacts). That process creates the
second entry that shows up in the Outlook Address Book as a second Contacts
Personal Folders.



Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com