Address Book will not come up using Fax Wizard

[Russ Valentine [MVP-Outlook]]

That's not what I told you to do.
I told you to remove the Outlook Address Book Service. Restart Outlook.
Re-add the Outlook Address Book Service and make sure your Contacts Folder
is enabled as an email address book WITHOUT renaming it (which is what you
said you did). Then restart Outlook again. Re-read the article I posted in
my first post, please, and follow it.

 

[Nhmiller]

That's not what I told you to do.

I told you to remove the Outlook Address Book Service. Restart Outlook.
Re-add the Outlook Address Book Service and make sure your Contacts Folder
is enabled as an email address book WITHOUT renaming it (which is what you
said you did). Then restart Outlook again. Re-read the article I posted in
my first post, please, and follow it.

OK, did all that. The Microsoft web site said nothing about deleting the
Address Book, just to go on if it was there. But now that I understand better
how this all works, I saw that you wanted me to delete it.

Then did the re-add with check box and the import. The error message doesn't
come up and all the contacts are in the Contact Folder -- the one and only
Contact Folder that shows up in the print to fax Address Book. And "New" works
now, too. No error messages.

But, there are still two listings for each listing in the print to fax Address
Book. That's not because the print to fax Address Book is also pulling the
names from Outlook and from *.wab, as I renamed the *wab and *wa~ files in
Documents and Settings to see if that was the reason. If I enter new contacts
in Outlook manually, there is only one name per contact that shows up in the
print to fax Address Book.

I have so few contacts that I'm not concerned about copying and pasting from
*wab to Outlook Contacts. But for the sake of others reading this thread who
may have a huge Windows Address Book, if you do know why the duplicate names
are showing up in the print to fax Address Book, let me know.

Thanks for all your help.

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

Are you certain these are true duplicates?
Remember, the Outlook Address Book shows all electronic addresses. If any of
your Contacts have email, pager or mobile phone numbers, they will appear as
well.

 

[Nhmiller]

Are you certain these are true duplicates?

Remember, the Outlook Address Book shows all electronic addresses. If any of
your Contacts have email, pager or mobile phone numbers, they will appear as
well.

No, they are not true duplicates, as they only come up twice in the Print to
Fax Address Book, as you go through the Fax Wizard from any writing
application. I see now that if I create a new contact in Outlook and enter only
a fax number, that contact only comes up once in the Print to Fax Address Book,
but will come up twice if I entered an e-mail address for that contact in
Outlook.

So, although I think the fax wizard should be programmed otherwise, we'll have
to live with that until Microsoft fixes it. Although I bet you have a
workaround for this: I could create another address book in Outlook that has
only the Fax number entered. I assume you use your computer to send faxes
because you are the expert on this newsgroup. Do you have a separate Address
Book, like I did earlier, called Fax Contacts, or a separate new Folder, so you
can select that in the fax wizard and not have duplicate listings?

Neil
Cat Paintings At Carol Wilson Gallery
http://www.carolwilsongallery.com

 

[Russ Valentine [MVP-Outlook]]

You can move all your Fax recipients to a separate Contacts Subfolder,
enable that subfolder as an email address book, then configure the Outlook
Address Book to display that folder first. When you do, you should be taken
straight to that folder whenever you open the Outlook Address Book (which is
what you're opening when you open the Address Book from the Fax Wizard).
Remember, the Contacts can contain only Fax numbers in that folder since all
electronic addresses will be displayed.