Cannot get form to work on website

D

David Bartosik [MSFT MVP]

Send your pub file to
(e-mail address removed)
put "requested customer file" in subject line.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
Hi, again ~

I had requested that Alentus.com test my files to see if they could
publish
it and they could not do it. Here is the message I received:
"Hello Leah,
Sorry, but I can't get it to publish correctly from MS Publisher.
It would be best if you purchase FrontPage 2003 and converted it from MS
Publisher to FrontPage. If you already have an older version of FrontPage
or
any version of MS Office, you can just purchase the FrontPage 2003 Upgrade
(which is actually the whole product).
The site we were trying to publish to from MS Publisher is:
http://sharepoint.alentus.com/pubtest
Username: alentus-sp\trialuser
Password: sharepoint
While this is a SharePoint 2003 sub-web, it is a FrontPage enabled
sub-site
that you can use to try and publish to. Also browse to the site in
Internet
Explorer and take a look at SharePoint's features as it has some
integration
cabilities with MS Office. As the level of integration with MS Office and
SharePoint 2003 depends on the version of Office you have, I have attached
a
Microsoft document that explains what you can do with x version of MS
Office
and SharePoint 2003."

Before I go and purchase an upgrade (third person to recommend it to me) -
can you think of anything else I can try? I am now wondering it if is
indeed
a Publisher issue vs fpse's. My web host company finally uninstalled my
fpse's, reconfigured them manually, and reinstalled them. It still did
not
remedy the problem. I still get those baffling rectangles on the form
confirmation page.

Please let me know if you have any further suggestions I can try to do
prior
to spending more money for something I shouldn't have to buy.

Thank you very much,


--
Leah


Leah said:
Hi, David ~

I contacted the webhost4life group, and my only hesitation is that they
are
unwilling to test the files on their end to make sure that they work -
prior
to me signing up for an account. While they offer a money-back
guarantee, it
does not cover the set-up costs or the domain name transfer costs.
Alentus.com, however, is willing to test my files prior to me signing up
with
them. I'm going to try that first, simply because I don't wish to be
back in
the game of spending more time and money if I don't have to be.

Incidentally, thought you'd appreciate this article that was on msn.com
today:
http://www.microsoft.com/smallbusin...rketing/building_a_web_site_the_easy_way.mspx

Thanks,
--
Leah


David Bartosik said:
They offer a 30 day cancel policy I believe so if you aren't happy you
can
cancel. I have all my sites and my clients sites with them and have
been
continuously impressed. They always support whatever I want to do. They
have
a small $5/month plan that probably meets your needs. If you sign up
thru my
sites link I'll get the referral credit. The process would be that you
sign
up, then they set up the account and notify you accordingly. You then
change
the nameservers with your registrar. It will take a day or two for the
transfer to work thru the internet. During this time you can ftp the
site to
a temp url they assign you. Or just wait until you can use http. Once
your
domain name is resolving to the new host server then you login into
your
account control panel and order FPSE. Then login a little later to
check if
it shows it done. Then you http publish and you're good to go.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Hi, David ~

Ok, my web host company had not yet uninstalled, reconfigured and
reinstalled the fpse on my account since the request yesterday, so my
patience has worn thin and my thoughts are that this company is
non-responsive. I checked out your site and you recommend
webhost4life.com.
Knowing my current issue, do you think that they could support the
program/form I'm using? I know you don't work for them, but if you
are
reasonably comfortable they can do it, I may ask if they can test the
site
on
their end before I make a transfer. By the way, my current host is
Ipowerweb.com, for your records on this type of issue.
--
Leah


:

The version the FPSE is not an issue.
In my experience with hosts.... never ask.... always tell.
Tell them to reinstall.
After all you are paying them.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

I'm trying to have them do just that, but they keep asking me to
try
other
things and they haven't responded to me about it (reinstalling and
reconfiguring FPSE), either. I have tried to uninstall and
reinstall
from
my
account, but that isn't doing the trick. So, I agree that it has
to be
on
their end. I'll ask them again. I just wanted to make sure that
they
are
running the correct version in the first place. They are trying
to
tell
me
that it is the fact that they are running 2002 FPSE and I used Pub
2003.
Your answer helps me to be a bit more assertive with them...thanks
--
Leah


:

Evidently the FP MVP's haven't encountered this issue any more
then I
have.
The version of FPSE is not the issue.
The conclusion reached is that the FPSE is corrupted and needs a
reinstall.
I've stated that a few times and asked you if that has been done,
but
so
far
haven't seen you address it.
Until you tell the host to reinstall FPSE and confirm they have
done
so I
can do nothing further.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Hi, David ~

The host got back to me and had me try to make changes live to
the
site
from
FrontPage (all I have is FP 2000). I tried what they suggested
and
it
didn't
work. I even experimented with deleting the form page and
rebuilding
it.
No
luck. There haven't been any other suggestions I could try
from the
FP
forum
(the last one suggested I tried, but wasn't given the same menu
options,
so I
couldn't do it).

Any other suggestions? I know that the host is using FPSE 5.1
or
5.2...
Shouldn't that work with Pub 2003? I had asked them if they
supported
FPSE
3.0 or later when I signed up for their service, and they
answered
"yes."

Any help would be greatly appreciated. I know that there is a
solution
here
somewhere...I just don't have the technical expertise to find
it
myself.

Thank you!
--
Leah


:

inline...


ok...now I'm frustrated. Here is what the FP forum
suggested
(mind
you
that
I've spent a lot of money and time with Publisher 2003):
"Pub is
for
print,
FP is for Webs. Although Pub will generate html "pages" it
doesn't
create
a
Web, and more importantly it does a crummy job of generating
html...really
messy.

true and valid points.

The time you'd have to clean up Pub pages and making it into
a
web

irrelevant

would be better spent learning how to use the right tool for
the
job...FP.


the posters opinion

Basically...start over, use FP to create a Web...use your
Pub
creation
as
a
design guide...you can still use any images from pub...just
Import
them
into
FP first. It really shouldn't take too long to do - once
you've
learned
the
basics AND get used to the fact that you're not working
towards a
paper
format."


again opinion based, and easier said then done. I've been
there
done
that.


I would really prefer not to duplicate the process and spend
even
more
money
(not to mention that I think that FP is not user friendly
and
rather
embarassingly primitive-looking)...any thoughts? I'm beyond
frustrated...


be patient, see if it gets other responses.
don't take opinions personally.
did the host reinstall the FPSE and did you test again?

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
L

Leah

I just sent the file to you per your request. Thank you!
--
Leah


David Bartosik said:
Send your pub file to
(e-mail address removed)
put "requested customer file" in subject line.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
Hi, again ~

I had requested that Alentus.com test my files to see if they could
publish
it and they could not do it. Here is the message I received:
"Hello Leah,
Sorry, but I can't get it to publish correctly from MS Publisher.
It would be best if you purchase FrontPage 2003 and converted it from MS
Publisher to FrontPage. If you already have an older version of FrontPage
or
any version of MS Office, you can just purchase the FrontPage 2003 Upgrade
(which is actually the whole product).
The site we were trying to publish to from MS Publisher is:
http://sharepoint.alentus.com/pubtest
Username: alentus-sp\trialuser
Password: sharepoint
While this is a SharePoint 2003 sub-web, it is a FrontPage enabled
sub-site
that you can use to try and publish to. Also browse to the site in
Internet
Explorer and take a look at SharePoint's features as it has some
integration
cabilities with MS Office. As the level of integration with MS Office and
SharePoint 2003 depends on the version of Office you have, I have attached
a
Microsoft document that explains what you can do with x version of MS
Office
and SharePoint 2003."

Before I go and purchase an upgrade (third person to recommend it to me) -
can you think of anything else I can try? I am now wondering it if is
indeed
a Publisher issue vs fpse's. My web host company finally uninstalled my
fpse's, reconfigured them manually, and reinstalled them. It still did
not
remedy the problem. I still get those baffling rectangles on the form
confirmation page.

Please let me know if you have any further suggestions I can try to do
prior
to spending more money for something I shouldn't have to buy.

Thank you very much,


--
Leah


Leah said:
Hi, David ~

I contacted the webhost4life group, and my only hesitation is that they
are
unwilling to test the files on their end to make sure that they work -
prior
to me signing up for an account. While they offer a money-back
guarantee, it
does not cover the set-up costs or the domain name transfer costs.
Alentus.com, however, is willing to test my files prior to me signing up
with
them. I'm going to try that first, simply because I don't wish to be
back in
the game of spending more time and money if I don't have to be.

Incidentally, thought you'd appreciate this article that was on msn.com
today:
http://www.microsoft.com/smallbusin...rketing/building_a_web_site_the_easy_way.mspx

Thanks,
--
Leah


:

They offer a 30 day cancel policy I believe so if you aren't happy you
can
cancel. I have all my sites and my clients sites with them and have
been
continuously impressed. They always support whatever I want to do. They
have
a small $5/month plan that probably meets your needs. If you sign up
thru my
sites link I'll get the referral credit. The process would be that you
sign
up, then they set up the account and notify you accordingly. You then
change
the nameservers with your registrar. It will take a day or two for the
transfer to work thru the internet. During this time you can ftp the
site to
a temp url they assign you. Or just wait until you can use http. Once
your
domain name is resolving to the new host server then you login into
your
account control panel and order FPSE. Then login a little later to
check if
it shows it done. Then you http publish and you're good to go.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Hi, David ~

Ok, my web host company had not yet uninstalled, reconfigured and
reinstalled the fpse on my account since the request yesterday, so my
patience has worn thin and my thoughts are that this company is
non-responsive. I checked out your site and you recommend
webhost4life.com.
Knowing my current issue, do you think that they could support the
program/form I'm using? I know you don't work for them, but if you
are
reasonably comfortable they can do it, I may ask if they can test the
site
on
their end before I make a transfer. By the way, my current host is
Ipowerweb.com, for your records on this type of issue.
--
Leah


:

The version the FPSE is not an issue.
In my experience with hosts.... never ask.... always tell.
Tell them to reinstall.
After all you are paying them.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

I'm trying to have them do just that, but they keep asking me to
try
other
things and they haven't responded to me about it (reinstalling and
reconfiguring FPSE), either. I have tried to uninstall and
reinstall
from
my
account, but that isn't doing the trick. So, I agree that it has
to be
on
their end. I'll ask them again. I just wanted to make sure that
they
are
running the correct version in the first place. They are trying
to
tell
me
that it is the fact that they are running 2002 FPSE and I used Pub
2003.
Your answer helps me to be a bit more assertive with them...thanks
--
Leah


:

Evidently the FP MVP's haven't encountered this issue any more
then I
have.
The version of FPSE is not the issue.
The conclusion reached is that the FPSE is corrupted and needs a
reinstall.
I've stated that a few times and asked you if that has been done,
but
so
far
haven't seen you address it.
Until you tell the host to reinstall FPSE and confirm they have
done
so I
can do nothing further.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Hi, David ~

The host got back to me and had me try to make changes live to
the
site
from
FrontPage (all I have is FP 2000). I tried what they suggested
and
it
didn't
work. I even experimented with deleting the form page and
rebuilding
it.
No
luck. There haven't been any other suggestions I could try
from the
FP
forum
(the last one suggested I tried, but wasn't given the same menu
options,
so I
couldn't do it).

Any other suggestions? I know that the host is using FPSE 5.1
or
5.2...
Shouldn't that work with Pub 2003? I had asked them if they
supported
FPSE
3.0 or later when I signed up for their service, and they
answered
"yes."

Any help would be greatly appreciated. I know that there is a
solution
here
somewhere...I just don't have the technical expertise to find
it
myself.

Thank you!
--
Leah


:

inline...


ok...now I'm frustrated. Here is what the FP forum
suggested
(mind
you
that
I've spent a lot of money and time with Publisher 2003):
"Pub is
for
print,
FP is for Webs. Although Pub will generate html "pages" it
doesn't
create
a
Web, and more importantly it does a crummy job of generating
html...really
messy.

true and valid points.

The time you'd have to clean up Pub pages and making it into
a
web

irrelevant

would be better spent learning how to use the right tool for
the
job...FP.


the posters opinion

Basically...start over, use FP to create a Web...use your
Pub
creation
as
a
design guide...you can still use any images from pub...just
Import
them
into
FP first. It really shouldn't take too long to do - once
you've
learned
the
basics AND get used to the fact that you're not working
towards a
paper
format."


again opinion based, and easier said then done. I've been
there
 
L

Leah

It worked!! How did you fix it, or did it not need any fixing on your test
site? Please let me know what my next step is so that it works like that for
everyone else. Wow - I'm really jazzed it worked! Such a simple thing, I
know, but I do think that everything on my site reflects my business. Thank
you for looking into this for me - and again, please let me know if I need to
switch hosts or do something to fix it with current host.
--
Leah


David Bartosik said:
 
D

David Bartosik [MSFT MVP]

All I did was open the pub file, go to File, Publish, browse to my web
folder and save it.
So there is no issue with the file.
Definitely a host side issue.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
It worked!! How did you fix it, or did it not need any fixing on your
test
site? Please let me know what my next step is so that it works like that
for
everyone else. Wow - I'm really jazzed it worked! Such a simple thing, I
know, but I do think that everything on my site reflects my business.
Thank
you for looking into this for me - and again, please let me know if I need
to
switch hosts or do something to fix it with current host.
--
Leah


David Bartosik said:
visit
http://www.davidbartosik.com/test/
and test the form

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com


Leah said:
I just sent the file to you per your request. Thank you!
 
L

Leah

Ok...who hosts your test site? Webhost4life? I will try once more with mine
- but I'm not holding my breath. Thanks again for all of your help.
--
Leah


David Bartosik said:
All I did was open the pub file, go to File, Publish, browse to my web
folder and save it.
So there is no issue with the file.
Definitely a host side issue.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
It worked!! How did you fix it, or did it not need any fixing on your
test
site? Please let me know what my next step is so that it works like that
for
everyone else. Wow - I'm really jazzed it worked! Such a simple thing, I
know, but I do think that everything on my site reflects my business.
Thank
you for looking into this for me - and again, please let me know if I need
to
switch hosts or do something to fix it with current host.
--
Leah


David Bartosik said:
visit
http://www.davidbartosik.com/test/
and test the form

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com


I just sent the file to you per your request. Thank you!
 
L

Leah

Hi, David ~

Disregard my last post. I went back through this subject and read where you
said you have all of your sites through webhost4life. I will contact them
today and get the ball started. I can't imagine that after all of this time
I'll magically get someone at my current host who knows what the heck to do
to fix this issue. Thank you for all of your help - it is greatly
appreciated!
--
Leah


David Bartosik said:
All I did was open the pub file, go to File, Publish, browse to my web
folder and save it.
So there is no issue with the file.
Definitely a host side issue.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
It worked!! How did you fix it, or did it not need any fixing on your
test
site? Please let me know what my next step is so that it works like that
for
everyone else. Wow - I'm really jazzed it worked! Such a simple thing, I
know, but I do think that everything on my site reflects my business.
Thank
you for looking into this for me - and again, please let me know if I need
to
switch hosts or do something to fix it with current host.
--
Leah


David Bartosik said:
visit
http://www.davidbartosik.com/test/
and test the form

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com


I just sent the file to you per your request. Thank you!
 
L

Leah

Just thought you'd like to know that I transferred my site to WebHost4Life
and it is working perfectly! I tried to give you the referral, but when I
tried to open that part on the online form, it wouldn't let me. So, I called
them to tell them it was you who referred me. Hopefully, you'll receive the
credit.

Thanks again for all of your help!
--
Leah


Leah said:
Hi, David ~

Disregard my last post. I went back through this subject and read where you
said you have all of your sites through webhost4life. I will contact them
today and get the ball started. I can't imagine that after all of this time
I'll magically get someone at my current host who knows what the heck to do
to fix this issue. Thank you for all of your help - it is greatly
appreciated!
--
Leah


David Bartosik said:
All I did was open the pub file, go to File, Publish, browse to my web
folder and save it.
So there is no issue with the file.
Definitely a host side issue.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

Leah said:
It worked!! How did you fix it, or did it not need any fixing on your
test
site? Please let me know what my next step is so that it works like that
for
everyone else. Wow - I'm really jazzed it worked! Such a simple thing, I
know, but I do think that everything on my site reflects my business.
Thank
you for looking into this for me - and again, please let me know if I need
to
switch hosts or do something to fix it with current host.
--
Leah


:

visit
http://www.davidbartosik.com/test/
and test the form

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com


I just sent the file to you per your request. Thank you!
 

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