Cannot Install Office 2007 beta 2

F

Foo Fighter

I have tried several times to install the beta, but each time the installer
fails, producing the following error...

"Error 1402.Setup cannot open the registry key
UNKNOWN\.tiff\MSPaper.Document\ShellNew"

How to I fix this issue? I had to pay $1.50 to download this beta...so I'd
hate for this to have been a waste of time and money.
 
L

Liz

I also have made several attempts to uninstall Office 2007 beta 2 (I don't
like it).
I get this message .....
"Microsoft Office Professional Plus 2007 (Beta) uninstall did not complete
successfully.
Error 1402. Setup cannot open the registry key
UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient permissions
to access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about how to contact PSS,
seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
........ (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM does not
exist)
Can anyone help, I am desperate to go back to Office 2003.
Thanks
Liz
 
L

Liz

I also have made several attempts to uninstall Office 2007 beta 2 (I don't
like it).
I get this message .....
"Microsoft Office Professional Plus 2007 (Beta) uninstall did not complete
successfully.
Error 1402. Setup cannot open the registry key
UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient permissions
to access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about how to contact PSS,
seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
........ (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM does not
exist)
Can anyone help, I am desperate to go back to Office 2003.
Thanks
Liz
 
L

Liz

I also have made several attempts to uninstall Office 2007 beta 2 (I don't
like it).
I get this message .....
"Microsoft Office Professional Plus 2007 (Beta) uninstall did not complete
successfully.
Error 1402. Setup cannot open the registry key
UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient permissions
to access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about how to contact PSS,
seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
........ (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM does not
exist)
Can anyone help, I am desperate to go back to Office 2003.
Thanks
Liz
 
L

Liz

I also have made several attempts to uninstall Office 2007 beta 2 (I don't
like it).
I get this message .....
"Microsoft Office Professional Plus 2007 (Beta) uninstall did not complete
successfully.
Error 1402. Setup cannot open the registry key
UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient permissions
to access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about how to contact PSS,
seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
........ (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM does not
exist)
Can anyone help, I am desperate to go back to Office 2003.
Thanks
Liz
 
M

Milly Staples [MVP - Outlook]

Since you installed Office 2007 on a non-critical machine with no essential data that cannot be lost, simply roll back to a restore point or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
 
M

Milly Staples [MVP - Outlook]

Since you installed Office 2007 on a non-critical machine with no essential data that cannot be lost, simply roll back to a restore point or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
 
M

Milly Staples [MVP - Outlook]

Since you installed Office 2007 on a non-critical machine with no essential data that cannot be lost, simply roll back to a restore point or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
 
M

Milly Staples [MVP - Outlook]

Since you installed Office 2007 on a non-critical machine with no essential data that cannot be lost, simply roll back to a restore point or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
 
L

Liz

Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz
 
L

Liz

Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz
 
L

Liz

Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz
 
L

Liz

Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz
 
K

Kelly Cobean

Get the Windows Install Cleanup utility from MS and that will take care of
the problem for you.


Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
K

Kelly Cobean

Get the Windows Install Cleanup utility from MS and that will take care of
the problem for you.


Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
K

Kelly Cobean

Get the Windows Install Cleanup utility from MS and that will take care of
the problem for you.


Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
K

Kelly Cobean

Get the Windows Install Cleanup utility from MS and that will take care of
the problem for you.


Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

There was a warning before you downloaded the beta about running it on a
non-production system and many of us have repeated that warning in this
newsgroup.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

There was a warning before you downloaded the beta about running it on a
non-production system and many of us have repeated that warning in this
newsgroup.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

There was a warning before you downloaded the beta about running it on a
non-production system and many of us have repeated that warning in this
newsgroup.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




Liz said:
Gee thanks for that.
Too bad if I do have essential data that cannot be lost tho.
Anyone got any constructive comments to make?
Thanks
Liz

Milly Staples said:
Since you installed Office 2007 on a non-critical machine with no
essential data that cannot be lost, simply roll back to a restore point
or restore your backup image.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Liz asked:

| I also have made several attempts to uninstall Office 2007 beta 2 (I
| don't like it).
| I get this message .....
| "Microsoft Office Professional Plus 2007 (Beta) uninstall did not
| complete successfully.
| Error 1402. Setup cannot open the registry key
| UNKNOWN\.mdb\PersistentHandler. Verify that you have sufficient
| permissions to access the registry or contact Microsoft Product
| Support Services (PSS) for assistance. For information about how to
| contact PSS, seeC:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM."
| ....... (by the way the file C:\DOCUME~1\LOCALS~1\Temp\PSS10R.CHM
| does not exist)
| Can anyone help, I am desperate to go back to Office 2003.
| Thanks
| Liz
|
| "Foo Fighter" wrote:
|
|| I have tried several times to install the beta, but each time the
|| installer fails, producing the following error...
||
|| "Error 1402.Setup cannot open the registry key
|| UNKNOWN\.tiff\MSPaper.Document\ShellNew"
||
|| How to I fix this issue? I had to pay $1.50 to download this
|| beta...so I'd hate for this to have been a waste of time and money.
Click to expand...
Click to expand...
 

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