Can't send meeting invitations (En 12.1.3, Ex 2003)

[Tanju]

Thank you for reporting, we are looking into this issue. We'd appreciate if you could answer to the following questions:

- Does this repro on Exchange 2003 only, or has anyone seen this on Exchange 2007, too?

I'm on Exchange 2003

- Is your Entourage identity configured with only 1 account, or do you have more than one account?

Only one account

- If more than one, do you have more than one Exchange account configured for your identity, or just one, and other accounts are POP/IMAP/Hotmail?
- Is the Drafts folder visible under your Exchange account?
Yes

- Does this happen for all Entourage-created meeting invites? Does it happen for meeting updates? Does it happen also for meeting responses?

Happened with sending invites & responding to invites; haven't had a chance to send updates yet.

 

[Vinny V]

I have a suggestion! How about losing Entourage and porting Outlook to Mac?

Entourage Sucks!

 

[Guest]

I am running on Exchange 2007, and I only have ONE account configured, the exchange account.

Hey folks,





We (Microsoft) are aware there's an issue with the 12.1.3 update that
impacts users who have configured IMAP or POP accounts in conjunction
with their Microsoft Exchange Server account. The MacBU is working to
address the issue and will share an update on the ETA as soon as possible.





-Andy

 

[Andy_Ruff]

A quick update for everyone. We are still working on the issue inside the MacBU. The workarounds shared here and on the blogs do help alleviate the problem for most users but obviously they're frustrating. Hopefully we'll have more to share with you in the next few days.

-Andy

 

[FSantore]

A quick update for everyone. We are still working on the issue inside
the MacBU. The workarounds shared here and on the blogs do help alleviate
the problem for most users but obviously they're frustrating. Hopefully
we'll have more to share with you in the next few days.





-Andy




Just for info, I have the problem here in an environment of about 1600 employees (although not all macs of course). What affects me more than not being able to schedule meetings (could use draft folder workaround, but usually just go to a PC to be sure) is not being able to accept meetings (same bad data error msg). My phone is ringing all day 'are you coming to my meeting or not'. Just don't have time to deal with this proactively, and no the workaround doesn't work for mtg accepts. Perhaps someone could walk us through a succinct rollback approach. Unfortunately, the MacBook Pros came out right after the update, so my time machine data got reset. BTW, I do appreciate hugely this forum and the participation of the MVP's. I see that the issue is being dealt with in an 'escalated' manner, and we are receiving unsolicited status updates (though would like to see more detailed info). Thank you for that.

 

[Jason]

Happens with MOSS hosted Exchange 2007, with only Exchange configured and only for meeting updates and response, not new meeting requests. Dragging to drafts and resending works. This was not happening before the latest update.

Thank you for reporting, we are looking into this issue. We'd appreciate
if you could answer to the following questions:





- Does this repro on Exchange 2003 only, or has anyone seen this on Exchange
2007, too? - Is your Entourage identity configured with only 1 account,
or do you have more than one account? - If more than one, do you have
more than one Exchange account configured for your identity, or just one,
and other accounts are POP/IMAP/Hotmail? - Is the Drafts folder visible
under your Exchange account? - Does this happen for all Entourage-created
meeting invites? Does it happen for meeting updates? Does it happen also
for meeting responses? - Does it repro when the meeting has been created
using other client (Outlook/OWA), synced to Entourage and then updated
from there?





Any other information that you can provide would be very helpful.





Regards, Jacek Suliga, MacBU Entourage

 

[Diane Ross]

Perhaps someone could walk us through a succinct rollback approach.

I'm not sure exactly how this works in a corporate environment, but I always
advise, users to archive (zip) their Office folder before updating. Easy to
delete the bad updated Microsoft Office folder and revert to the archived
copy.

There is no uninstall or revert process offered. These directions are
included in every MSFT update:

To remove this update
This update does not include an uninstall feature. To restore your
application to its original state, delete it from your hard disk, reinstall
it from your original installation disk, and then install the updates that
you want.

1) Install from the DVD
2) Update to:
12.1.0 (SP1) <---this is a combo updater
12.1.1
12.1.2

AutoUpdater should show the updates as needed. Obviously, stop at the 12.1.3
update for now.

See other options for reverting in this blog entry:

Revert to a previous version after a bad update
<http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html>

Following these tips, you won't get caught by scripts that don't quit and
your install should work correctly.

Under Help select "check for updates." When AutoUpdater shows up in the
Dock, select to "keep in dock"

Log out/in and hold Shift key down to disable all startup items.

Select the AutoUpdater in the Dock and download the updater. Run the updater
and restart. Restart between each update.

 

[Robin Jackson]

I'm not sure exactly how this works in a corporate environment, but I always
advise, users to archive (zip) their Office folder before updating. Easy to
delete the bad updated Microsoft Office folder and revert to the archived
copy.

There is no uninstall or revert process offered. These directions are
included in every MSFT update:

To remove this update
This update does not include an uninstall feature. To restore your
application to its original state, delete it from your hard disk, reinstall
it from your original installation disk, and then install the updates that
you want.

1) Install from the DVD
2) Update to:
12.1.0 (SP1) <---this is a combo updater
12.1.1
12.1.2

AutoUpdater should show the updates as needed. Obviously, stop at the 12.1.3
update for now.

See other options for reverting in this blog entry:

Revert to a previous version after a bad update
<http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html>

Following these tips, you won't get caught by scripts that don't quit and
your install should work correctly.

Under Help select "check for updates." When AutoUpdater shows up in the
Dock, select to "keep in dock"

Log out/in and hold Shift key down to disable all startup items.

Select the AutoUpdater in the Dock and download the updater. Run the updater
and restart. Restart between each update.

Hmmm

I did not realise this was all I needed to do a SuperDuper image copy before
an upgrade but I was assuming there would be updated Libraries and all sorts
of things.

Everything being contained in the one folder made it a doddle to revert.

I just grabbed my SuperDuper copy pre upgraded, deleted the Microsoft Office
folder on my hard disk and replaced it with the older version.

Rebooted, emptied trash and EVERYTHING IS WORKING AGAIN!!!!!!

Thanks for the tip.

Robin

I ALWAYS do a

 

[ShadowPic]

The workaround doesn't seem to work for sending acceptance notifications for calendar invites either. Has anyone managed to use the workaround for acceptance notifications?

 

[Andy Meng]

This started occurring for me immediately after upgrading to Entourage 12.1.3

Appears to be a problem with the MS Office 2008 Update.

Subject says it... after updating to the latest version of Entourage any
attempt to send a meeting invitation results in "Unexpected data was encountered...
Mail could not be sent." Error code is -17997.





Screenshot at <http://www.screencast.com/t/AqxVJLHtc>





If there are specific Exchange hotfixes implicated in this issue I can
check server patch levels to troubleshoot.

 

[FSantore]

:

Perhaps someone could walk us through a succinct rollback approach.

1) Install from the DVD 2) Update to: 12.1.0 (SP1) <---this
is a combo updater 12.1.1 12.1.2




This is straightforward enough. Thanks for the info. I'll be doing this later today unless this thread indicates a fix coming tomorrow. I'm assuming we are a couple weeks to a month from resolution. It might be nice to consider a 12.1.4 that just backs out 12.1.3, since there has to be a large portion of the user base that like me started with their highly capable yet PC-centric Exchange technician, but unlike me never located this discussion, and are now in very awkward discussions with IT managers conveying firmly 'this is why we want you on the corporate PC standard platform'. Shiver. . . thank goodness for google searches!

 

[JUSTINCASE]

This isn't confined to Echange. We use Kerio for mail service and have EXACTLY the same issue in sending invitations.

 

[Diane Ross]

I did not realise this was all I needed to do a SuperDuper image copy before
an upgrade but I was assuming there would be updated Libraries and all sorts
of things.

Everything being contained in the one folder made it a doddle to revert.

I just grabbed my SuperDuper copy pre upgraded, deleted the Microsoft Office
folder on my hard disk and replaced it with the older version.

Rebooted, emptied trash and EVERYTHING IS WORKING AGAIN!!!!!!

Thanks for the tip.

Glad to know that worked for you.

 

[Chris Watson]

Glad to know that worked for you.

If you're a Time Machine user, it works like a snap as well.

 

[Sorcerer2008]

- Does this repro on Exchange 2003 only, or has anyone seen this on Exchange 2007, too? Reply - I am on 2003.

 

[Ben_]

The workaround doesn't seem to work for sending acceptance notifications for calendar invites either. Has anyone managed to use the workaround for acceptance notifications?

l'm having the same problem with acceptance notifications as well, we run exchange 2007 and 50 of my users are on Mac's

has anyone found a workaround for this as yet?

 

[cmb]

- Does this repro on Exchange 2003 only, or has anyone seen this on

Exchange 2007, too? Reply - I am on 2003. > - Is your Entourage identity
configured with only 1 account, or do you have more than one account?
reply - one exchange account plus three POPs ONE ONLY > - If more than
one, do you have more than one Exchange account configured for your identity,
or just one, and other accounts are POP/IMAP/Hotmail? Reply - only one
exchange account. > - Is the Drafts folder visible under your Exchange
account? Reply - yes. YES > - Does this happen for all Entourage-created
meeting invites? Does it happen for meeting updates? Does it happen also
for meeting responses? Reply - all meeting invites, updates, and for responses
as well. ALLLLLLL!!!! > - Does it repro when the meeting has been created
using other client (Outlook/OWA), synced to Entourage and then updated
from there? > Reply - sorry, unable to answer this. > Any other information
that you can provide would be very helpful. > > Regards, > Jacek Suliga,
MacBU Entourage




THIS IS A SERIOUS ISSUE>>>>>>>can't beleive you guys can't duplicate this!

 

[William Smith [MVP]]

THIS IS A SERIOUS ISSUE>>>>>>>can't beleive you guys can't duplicate this!

If you would have bothered to read a bit further then you'd see at least
three folks from MacBU have been responding to comments and posting
updates. One of them reported two days ago that they have reproduced and
identified the problem.

That tells me they are treating this issue very seriously indeed.

You always have the option to uninstall Office 2008 and update back to
12.1.2. If you have backups then folks have reported (earlier in this
thread) that they have been successful simply replacing their Microsoft
Office 2008 folder in the Applications folder with a pre-12.1.3 backup.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Bijan]

Same problem here on Exchange 2003 and NO other IMAP or POP account installed.

 

[Biehli]

I had the same problem (not able to send invitations)...
I restored my Office2008-folder to the date before the update-install by using time machine.
It worked perfectly.

Biehli