No. If they new, I am sure the bug would have been fixed as it the missing
toolbars and/or menus gets one of the highest calls.
Terry
: Do you suppose that someone at PSS could answer this?
:
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > Tim
: >
: > That's a tricky one to answer. I can tell you that we have around 40
heavy
: > Office users and none has ever corrupted the Data Key. However, as we
: > don't
: > really know why the Data Key corrupts, I cannot give you a definitive
: > answer.
: >
: > Terry
: >
: > : > :I agree that this would be the easiest methodology for updating the
: > : exsisting AOB.dot.
: > :
: > : However, to you think that by storing the AOB.dot on the server as
: > opposed
: > : to the client will keep the Data registry key from apparently becoming
: > : corrupt?
: > :
: > :
: > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : : > : > Tim
: > : >
: > : > That is one solution, but it makes maintenance a little less easy.
If
: > in
: > : > Word under Tools, Options, File Locations, you set the Start-up
: > directory
: > : > to
: > : > a folder on the server, it means that AOB.dot can be updated at
: > anytime
: > by
: > : > simply creating an edited version of AOB r1.dot and then swapping it
: > with
: > : > AOB.dot. Once you have the paths set up to this folder on the
server,
: > you
: > : > can then create loads of other enhancements for users, such as
custom
: > : > macros, custom company AutoText, company graphics, etc. and simply
: > place
: > : > them in the folder. Everything is available all users immediately
they
: > : > start
: > : > Word.
: > : >
: > : > Terry
: > : >
: > : > : > : > : Thanks for the reply Terry....
: > : > :
: > : > : I may not be understanding you so well as I am more of an Active
: > : > : Directory/Exchange guy that got sucked into to a client app issue.
: > : > However,
: > : > : the AOB.DOT (which creates the AOB toolbar) is placed on the local
: > : > computer
: > : > : in the C:\Program Files\Microsoft Office\OFFICE11\STARTUP
directory
: > : > (Office
: > : > : 2003 sp1 resides locally on the clients). This file is restricted
: > via
: > : > Group
: > : > : Policy such that the users only have Read, Write and Read/Write
: > access
: > : > to
: > : > : the aob.dot. Does this answer the question correctly?
: > : > :
: > : > : If you would like I can send you and/or Beth this .dot.
: > : > :
: > : > : Thanks again for your time...
: > : > :
: > : > : TR
: > : > :
: > : > :
: > : > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : > : : > : > : > Tim
: > : > : >
: > : > : > How do you load your custom Toolbar? The best way is to create a
: > : > template
: > : > : > for the Custom Toolbar and save them with the template. Make the
: > : > Template
: > : > : > Read Only and put the template into the Word Startup folder on
the
: > : > server.
: > : > : > Then it will be loaded everytime the users start Word. No way
for
: > : > anything
: > : > : > to remove or hide it. This also goes for custom macros too. They
: > can
: > : > go
: > : > : > into
: > : > : > the same template in Startup, but I prefer to keep them separate
: > : > because
: > : > : > it
: > : > : > is easier to manage updates. You can edit just a toolbar, save
it
: > to
: > a
: > : > new
: > : > : > template and when no one is looking, simply swap it for the one
in
: > the
: > : > : > start
: > : > : > up folder. Next time users restart Word, they load the new
: > Toolbar.
: > : > : >
: > : > : > --
: > : > : > Terry Farrell - Word MVP
: > : > :
: > : > : >
: > : > : > : > : > : > : Beth -
: > : > : > :
: > : > : > : Thanks for the reply.
: > : > : > :
: > : > : > : I have had various issues over the past 4 months that are all
: > : > cleared
: > : > up
: > : > : > by
: > : > : > : deleting the data key. The 3 most common however are as
: > follows:
: > : > : > :
: > : > : > : Issues list
: > : > : > :
: > : > : > : 1. The custom AOB.dot tool bar disappears.
: > : > : > : 2. We utilize a macro from the AOB.DOT tool bar that adds in
: > the
: > : > : > document
: > : > : > : number into the footer from our Hummingbird document
management
: > : > system.
: > : > : > : This number is typically 5 digits long with a revision. ie
: > 95476.1.
: > : > : > : Sporadically the doc # inserted via that macro will not add
the
: > : > first
: > : > : > : number. ie 5476.1.
: > : > : > : 3. When opening a new document via clicking the new blank
: > document
: > : > : > button
: > : > : > : the cursor appears in the header. You must go to "View,"
: > "Header
: > : > and
: > : > : > : Footer" and hit "Close" before you can type in the main body
of
: > the
: > : > : > : document. I tried deleting the normal.dot file and that
didn't
: > : > resolve
: > : > : > the
: > : > : > : issue. Deleting the Data reg key solved this issue.
: > : > : > : 4. Word enters a cycle of erroring and restarting. Upon
: > closing
: > : > it'll
: > : > : > ask
: > : > : > : you if you want to send an error report and there is a check
box
: > to
: > : > : > "restart
: > : > : > : word". If you leave the box checked, word will restart, but
: > when
: > : > you
: > : > : > close
: > : > : > : it you get the same error report message and check box option.
: > : > : > :
: > : > : > : To answer your questions directly:
: > : > : > :
: > : > : > : 1. I have only noticed that our custom toolbar/macros are
: > missing.
: > : > I
: > : > : > : haven't ever had a user say or I have not seen all the
toolbars
: > : > : > disappear.
: > : > : > : 2. I can confirm that for point number 2 in the issues list
: > that
: > : > : > deleting
: > : > : > : just the settings value resolved the issue.
: > : > : > :
: > : > : > : Something that should have been included in the orginal
message
: > is
: > : > that
: > : > : > I
: > : > : > : control all of the Office 2003 suite (Word, Outlook,
Powerpoint,
: > : > Excel)
: > : > : > via
: > : > : > : Active Directory Group Policy - including the tools/options
and
: > : > : > tools/auto
: > : > : > : correct preferences.
: > : > : > :
: > : > : > : I appreciate your time on this and will reply much faster next
: > time
: > : > as
: > : > I
: > : > : > am
: > : > : > : back from vacation.
: > : > : > :
: > : > : > : Thanks.
: > : > : > :
: > : > : > : TR
: > : > : > :
: > : > : > :
: > : > : > : : > : > : > : > Are you sure it is the Settings value and not the Toolbars
: > value?
: > : > : > : > Typically it's the Toolbars value that becomes corrupt when
: > the
: > : > : > : > toolbars/menus go missing.
: > : > : > : >
: > : > : > : > Although, is it your custom toolbars/macros that are
missing?
: > Or
: > : > are
: > : > : > *all*
: > : > : > : > of the toolbars/menu bar missing?
: > : > : > : >
: > : > : > : > If the former then I'd say the problem is not due to
: > corruption
: > : > but
: > : > : > due
: > : > : > to
: > : > : > : > some of your settings getting changed from the defaults. The
: > : > Settings
: > : > : > : > value holds the majority of the Tools/Options and
: > : > Tools/AutoCorrect
: > : > : > : > preferences along with a few others. If that's the case then
: > can
: > : > you
: > : > : > : > provide more information on what you are encountering
exactly?
: > : > : > : >
: > : > : > : > If the latter, all of the toolbars are missing, then more
than
: > : > likely
: > : > : > one
: > : > : > : > of your global templates is causing the corruption. The only
: > way
: > : > to
: > : > : > rule
: > : > : > : > this out would be to use Word without all of the global
: > templates
: > : > for
: > : > : > a
: > : > : > : > few weeks and then start adding them back one at a time.
: > : > : > : >
: > : > : > : > --
: > : > : > : > Please post all follow-up questions to the newsgroup.
Requests
: > for
: > : > : > : > assistance by email can not be acknowledged.
: > : > : > : >
: > : > : > : > ~~~~~~~~~~~~~~~
: > : > : > : > Beth Melton
: > : > : > : > Microsoft Office MVP
: > : > : > : >
: > : > : > : > Word FAQ:
http://mvps.org/word
: > : > : > : > TechTrax eZine:
http://mousetrax.com/techtrax/
: > : > : > : > MVP FAQ site:
http://mvps.org/
: > : > : > : >
: > : > : > : >
: > : > : > : > : > : > : > : >> After doing further testing the I do not need to delete the
: > full
: > : > Data
: > : > : > key
: > : > : > : >> to correct the issue. Rather I can just delete the
"setting"
: > : > binary
: > : > : > : >> value under the Data key.
: > : > : > : >>
: > : > : > : >> : > : > : > : >>> In our office we have been sporadically having issues
(tool
: > bars
: > : > : > : >>> missing, macros not running correct) related to the
symptoms
: > of
: > : > the
: > : > : > : >>> corrupt data key as described in KB822645. After deleting
: > the
: > : > data
: > : > : > key
: > : > : > : >>> the issues go away. However, after about a week or so the
: > issue
: > : > : > comes
: > : > : > : >>> back and the data registry needs to be deleted again and
the
: > : > cycle
: > : > : > : >>> starts over. As you can see this creates quite a bit of
: > : > overhead
: > : > : > for
: > : > : > : >>> the IT staff.
: > : > : > : >>>
: > : > : > : >>> My questions:
: > : > : > : >>>
: > : > : > : >>> 1. How or what causes the data key to become corrupt?
: > : > : > : >>> 2. How do you go about finding what process, macro,
: > application
: > : > is
: > : > : > : >>> corrupting the data key?
: > : > : > : >>>
: > : > : > : >>> My theory is that something we are running (Document
: > management
: > : > : > system
: > : > : > : >>> is most likely the culprit) is corrupting that key, but I
: > need
: > a
: > : > way
: > : > : > to
: > : > : > : >>> prove or disprove it without impacting the end users.
: > : > : > : >>>
: > : > : > : >>> Our desktop computers are set up as follows:
: > : > : > : >>>
: > : > : > : >>> Windows XP Pro SP2
: > : > : > : >>> Users are in the native "users" group on the client
: > : > : > : >>> Office 2003 SP1
: > : > : > : >>> Macro security set to low
: > : > : > : >>> 3 macro's in the startup group (c:\Program Files\Microsoft
: > : > : > : >>> Office\OFFICE11\STARTUP) include: custom.dot (home
grown),
: > : > : > : >>> docsword2003.dot (from Hummingbird), styler (actually a
: > shortcut
: > : > to
: > : > : > the
: > : > : > : >>> .dot - cleans up all styles in a word doc)
: > : > : > : >>> In house templates (40 or so) are located on a shared
: > network
: > : > drive
: > : > : > that
: > : > : > : >>> group policy points the clients to.
: > : > : > : >>> All servers/clients on one single subnet.
: > : > : > : >>> Running Network Associates 8.0i on all clients
: > : > : > : >>>
: > : > : > : >>> TIA
: > : > : > : >>>
: > : > : > : >>> TR
: > : > : > : >>>
: > : > : > : >>
: > : > : > : >>
: > : > : > : >
: > : > : > : >
: > : > : > :
: > : > : > :
: > : > : >
: > : > : >
: > : > :
: > : > :
: > : >
: > : >
: > :
: > :
: >
: >
:
:
