Duplicates! Duplicates!

[Diane Ross]

Diane, thanks for the quick response. I presume by "3 pane" you mean "Folders"
on left; "Inbox" in the middle and "Preview Pane" on the right?

See the screenshot and options here:

I have been using the "online access" method for multiple email accounts for
years, because it seems much simpler to just click on the account I want to
check in the "Folders" list, which displays that account's Inbox only, as
opposed to "Sending/Receiving" all accounts and having all messages lumped
together. BTW, the duplication issue only occurs with ENT2008 (I am still
using 2004, with online access enabled, at the office).

I suspect it could be a combo of Entourage 2008 and Qwest.

You need to learn how to set up rules. You can easily move each account into
it's own mailbox. Better yet, move mail to folders by category etc.

I have a rules lesson if you need help.

Anyway, I will give your suggestion a try and let you know how it works out. I
will also check with Qwest about IMAP vs. POP accounts for our DSL service.

POP & IMAP Accounts <http://www.entourage.mvps.org/glossary/pop_imap.html>

 

[Guest]

You need to learn how to set up rules. You can easily move each account
into it's own mailbox. Better yet, move mail to folders by category etc.
I have a rules lesson if you need help.





Diane




Thanks again Diane. I will continue to try preview pane mode at home, and I will let you know if the problem re-occurs (so far, so good, but it has only been a day...)

BTW, I would love a "rules lesson," as long as you are not too strict!

Jim

 

[Diane Ross]

BTW, I would love a "rules lesson," as long as you are not too strict!

Prepare for a lashing with wet noodles if you're bad, so pay careful
attention.

Rule Basics:

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>
----------------------------------------------------------------------------
Get Started Lesson on using Rules:

Let's say you have no custom rules created. You have a ton of mail in your
Inbox and Junk folder . If it's in your Junk folder and it's good mail,
select "This is not junk" and add the entry to your Address Book.
[IMPORTANT] Having an up to date Address Book is key to managing your mail
and using rules. Assign a category to every entry in your Address Book. You
can select using command-select to quickly add a lot of entries to one
category.

Open Inbox...

Let's start with messages from mailing lists (usually these are the most
numerous. Skip this if you have no mailing lists). Select the first message
and open the Mailing List Manager. Most of the info will automatically be
added for you. Select destination folder. Note a few mailing list will have
the return as your address, you will need to manually change this in the
MLM. Select all messages in the Inbox and using the contextual menu, select
run All Rules. Do this for all your mailing lists. Now much of the mail is
moved from your Inbox.

Next to regular mail....

Select the first message in your InBox. Can this message be sorted by
a category like Work, Buddy, Family, Announcements, Newsletters? If yes,
then assign a category to the contact and set a rule.

My Buddy Rule:

From is in category Buddy
Is not in a mailing list

Move to folder Buddy
Run AppleScript Play sound (I like to use this action so I can hear when I
get mail from my buddies)

<http://www.entourage.mvps.org/rules/sounds.html>

Look through other email in the Inbox and see if there are other emails
there from Buddies. Assign categories to these contacts if you haven't
already assigned in your Address Book and run "All Rules". This will move
all buddy mail from your Inbox.

Take the next message, create a rule. Can you assign this to a category, or
do you need a specialized rule?

Some specialized rules you might want:

Remove incoming attachments with one of the "remove attachment" scripts.
They will save, remove and link the saved files to the message, so you can
open the file directly from the message.

<http://www.entourage.mvps.org/script/fav_scripts.html#favscript17>

<http://scriptbuilders.net/files/saveattachments20041.0.0.html>

Also remove your outgoing attachments with a rule. This is assuming your
outgoing attachments are stored elsewhere on your computer. No need to have
them duplicated and filling up your database.

<http://www.entourage.mvps.org/rules/example/rule001.html>

I suggest that you create a rule for Junk Mail where "From is Me".

This catches the real spam where it appears the mail is from you and not
mail you send yourself. I like the first example. I haven't met a spammer
yet that uses Entourage for a sending client.

Junk Mail where "From is Me"

<http://www.entourage.mvps.org/rules/example/rule012.html>

Hope this helps. If you need further help, give examples and we'll help you
with your rules.