Email Addresses Not Showing Up

[john]

That is not what I asked. I asked you to open a Contact Record, which you do
from your Contact Folder. Examine the email field there and see if that
address is valid and underlined. If it is, then save and close that Contact
Record and then try to send a message to that Contact and see if you get the
same error.

I did as you suggest and still got the error

On the second issue, I was trying to determine if you have the original data
file, not the one you created by exporting. Outlook was already using a data
file which you could easily have copied and transferred. There is never any
reason to create another data file by exporting. That is where the problems
arise.

I see what you are getting at
I went back to the laptop and found the actual pst file my outlook 02 was
using
I copied it to my jumpdrive and imported it into vista outlook 07
I chose: use the imported file source if there were duplicates
After this step I tested the use of a contact to send an email and still got
the same problem

thanks for your patience with me Russ !

--
Russ Valentine
[MVP-Outlook]

Now when you open a Contact Record and look at its email address, is it a
valid address that is underlined?

when I compose a new message and click the TO box it brings up my contact
list - when I select the person I want and click the TO box in this window
the address is underlined - when I click OK the TO box in my newly
composed
email has the seemingly correct underlined email address

Between first exporting and then importing your Outlook data, you have
most
likely lost or corrupted it along the way. Do you still have access to
the
original data file?

YES I still have the PST file that I imported into outlook 07

--
Russ Valentine
[MVP-Outlook]


:

Then start by telling me what you mean by "when I select an address
from
my
contact list." Exactly what steps are you using here? I can probably
figure
some things out from that.

I select the TO button in the message window and my list of contacts
comes
up - I select the one I want to send to and click the TO button and it
gets
transferred to the email I want to send, but when it gets sent I
immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean
that
the
file from which you imported still exists? If so, how did you create
and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof
laptop
- then I copied this file to my jumpdrive and imported this file into
my
2007
outlook on my vista desktop pc - this copied over all my old saved
emails
and
all my contacts

I still have this pst file that I imported into 2007 outlook



--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to
send
email -

if I manually type in an email address in the TO box it will send
the
email
correctly, but using the same address selected from my contacts
list,
it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is
empty?

sorry I am not able to answer your queries

regards - john



:

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data. Check
two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether
it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the
outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007
[now
using
vista home premium on a new system] - I imported a pst file
from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my
contacts
list
and
select the address I want, it seems to do it alright, but when
I
send
the
email I immediately get a message from the system
administrator:

Your message did not reach some or all of the intended
recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for
each
individual
contact, but the new contact list in vista does not have a
column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us
have
other
jobs to do and precious little free time to devote to hand
holding.
The
hand
holding job belongs to PSS where users can pay for the
services
they
receive.
--
Russ Valentine
[MVP-Outlook]
in
message
I don't disagree with the warning you posted, it was rather
the
tone.
Unfortunately as I'm sure you know in the IT field there
are
many
who
aren't
really interested in being a professional and it's
something
of a
long
running joke. Saturday Night Live's "Nick Burns: Your
Company's
Computer
Guy"
sketches come to mind. They're only funny because of how
many
IT
people
really do act that way to the people who use the system. In
my
mind,
if
it
wasn't for those users of the system there'd be no reason
for
an
IT
team
at
all. My apologies if I offended, that certainly wasn't my
intent.

Now back to the matter at hand. I did some research, and
found
in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a
change
to
the
Outlook API introduced in a patch along the way. I reached
out
to
some
contacts I have and this is a known issue that is being
addressed
by
engineering teams at Apple, and though I don't have
confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise
for
people
still
leery I would suggest that they only update or add contacts
from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact
when
you're

 

[Russ Valentine [MVP-Outlook]]

Repeating: Do NOT import this file. That's how you corrupted your Outlook
profile in the first place and it will remain corrupt.
Create a new Outlook profile, OPEN this file in the new profile, and then
set it as your default. Restart Outlook and make sure your Contacts Folder
has been enabled as an email address book in its properties.
--
Russ Valentine
[MVP-Outlook]

That is not what I asked. I asked you to open a Contact Record, which you
do
from your Contact Folder. Examine the email field there and see if that
address is valid and underlined. If it is, then save and close that
Contact
Record and then try to send a message to that Contact and see if you get
the
same error.

I did as you suggest and still got the error

On the second issue, I was trying to determine if you have the original
data
file, not the one you created by exporting. Outlook was already using a
data
file which you could easily have copied and transferred. There is never
any
reason to create another data file by exporting. That is where the
problems
arise.

I see what you are getting at
I went back to the laptop and found the actual pst file my outlook 02 was
using
I copied it to my jumpdrive and imported it into vista outlook 07
I chose: use the imported file source if there were duplicates
After this step I tested the use of a contact to send an email and still
got
the same problem

thanks for your patience with me Russ !

--
Russ Valentine
[MVP-Outlook]

:

Now when you open a Contact Record and look at its email address, is
it a
valid address that is underlined?

when I compose a new message and click the TO box it brings up my
contact
list - when I select the person I want and click the TO box in this
window
the address is underlined - when I click OK the TO box in my newly
composed
email has the seemingly correct underlined email address

Between first exporting and then importing your Outlook data, you have
most
likely lost or corrupted it along the way. Do you still have access to
the
original data file?

YES I still have the PST file that I imported into outlook 07


--
Russ Valentine
[MVP-Outlook]


:

Then start by telling me what you mean by "when I select an address
from
my
contact list." Exactly what steps are you using here? I can
probably
figure
some things out from that.

I select the TO button in the message window and my list of contacts
comes
up - I select the one I want to send to and click the TO button and
it
gets
transferred to the email I want to send, but when it gets sent I
immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean
that
the
file from which you imported still exists? If so, how did you
create
and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof
laptop
- then I copied this file to my jumpdrive and imported this file
into
my
2007
outlook on my vista desktop pc - this copied over all my old saved
emails
and
all my contacts

I still have this pst file that I imported into 2007 outlook



--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED
email
addresses?
they look like email addresses to me, but they don't seem to work
to
send
email -

if I manually type in an email address in the TO box it will send
the
email
correctly, but using the same address selected from my contacts
list,
it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book
is
empty?

sorry I am not able to answer your queries

regards - john



:

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data.
Check
two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and
whether
it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but
the
outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook
2007
[now
using
vista home premium on a new system] - I imported a pst file
from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my
contacts
list
and
select the address I want, it seems to do it alright, but
when
I
send
the
email I immediately get a message from the system
administrator:

Your message did not reach some or all of the intended
recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP
for
each
individual
contact, but the new contact list in vista does not have a
column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of
us
have
other
jobs to do and precious little free time to devote to hand
holding.
The
hand
holding job belongs to PSS where users can pay for the
services
they
receive.
--
Russ Valentine
[MVP-Outlook]
"Rick Reuling" <[email protected]>
wrote
in
message
I don't disagree with the warning you posted, it was
rather
the
tone.
Unfortunately as I'm sure you know in the IT field there
are
many
who
aren't
really interested in being a professional and it's
something
of a
long
running joke. Saturday Night Live's "Nick Burns: Your
Company's
Computer
Guy"
sketches come to mind. They're only funny because of how
many
IT
people
really do act that way to the people who use the system.
In
my
mind,
if
it
wasn't for those users of the system there'd be no
reason
for
an
IT
team
at
all. My apologies if I offended, that certainly wasn't
my
intent.

Now back to the matter at hand. I did some research, and
found
in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been
a
change
to
the
Outlook API introduced in a patch along the way. I
reached
out
to
some
contacts I have and this is a known issue that is being
addressed
by
engineering teams at Apple, and though I don't have
confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise
for
people
still
leery I would suggest that they only update or add
contacts
from
Outlook
and
then sync to their iPhone. Makes it tough to add a
contact
when
you're