Sid9 wrote:
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Junk mail was redirected to the "Junk email"
folder
New mail has been received into that folder
today
Does that mean the new mail showed up in the
server-side Junk folder or
in the client-side Junk folder? That is, is the
new mail in the Inbox
or Junk folder up on the server when you use
their webmail interface?
If the new mail is showing up in the server-side
Inbox folder but
getting moved into the client-side Junk folder
than something inside of
Outlook is moving that message from Outlook's
Inbox folder to its Junk
folder. All new mails are originally received
into Outlook's Inbox
folder and then have to get moved from there.
I've removed all junk filtering, blocked
senders entries or anti-spam software that I am
aware of.
Running Outlook in its safe mode ("outlook.exe
/safe") eliminates any
add-ons or COM plug-ins that could effect
behaviors inside of Outlook.
In another post, you said that Outlook's safe
mode still resulted in new
mails going to Outlook's Junk folder. That
would only happen if
something inside of Outlook was moving the
message from the Inbox (where
new mails are first received) into the Junk
folder.
Did you also disable e-mail scanning in whatever
antivirus program that
you use? That doesn't always work to eliminate
any interference by the
AV program and instead you have to uninstall the
AV program and then do
a custom install where you do NOT select to
include their e-mail
scanner.
At this writing I am deleting some software
that YAHOO installed during AT & T's
installation. I have deleted it via Control
panel add/remove programs. The program still
remains in my c:\program files\YAHOO directory
and requires a reboot. At the conclusion of my
reply to you I will reboot and manually delete
the files. The executables are Ymailcfg.exe ,
ymmapi.exe, and ysctr.exe.
That would be Yahoo's Toolbar. Yahoo used to
include an ActiveX control
that added an entry to the list of available
e-mail clients under
Internet Options -> Programs -> Email to let you
open their webmail
interface when you clicked on a mailto: URL link
in an HTML page or
HTML-formatted e-mail. They discontinued that
and shoved it into their
Toolbar.
I don't know their function. As far as I'm
concerned they are uninvited guests. I have
cancelled their U-Verse serve...I should be
restored (I hope) in about seven days
Most likely you installed some software that
bundled the Yahoo Toolbar
with it. At some point during the install, a
dialog would've been
presented asking if you want to include the
Yahoo Toolbar. It was at
that point that you should've have deselected
this superfluous bundled
fluff but instead you just kept clicking the
Next button (so YOU chose
to install it). Be careful during installs to
only install what you
want. That usually means selecting to do a
'custom' install.
Oh, I thought the problem was that new mails
were getting received but
also getting moved [from the Inbox folder] into
the Junk folder inside
of Outlook. First you said that new e-mails
were getting received but
getting moved into the Junk folder. Now you say
new e-mails are not
received at all. So is the real problem that
you don't get any new
mails into Outlook that are sitting in the
server-side Inbox folder in
your e-mail account up on the mail server?
If you are getting no errors during new-mail
polls in Outlook but can
see that there are new mails waiting in the
server-side Inbox folder,
some possibilities are:
- You configured the e-mail account that you
defined in Outlook so it is
polling the wrong mail server(s). You use the
right web page to access
their webmail interface to your account but
Outlook is polling elsewhere
for new mails (and not finding any in that other
account).
- The mail server is reporting that there are no
new items in the POP
mailbox. The client sends a LIST command to the
mail server. If the
mail server responds with a null list (just a
"." line for termination
of data output) then the client is being told
that there are no items in
the mailbox. If the client is told there is
nothing, the client ends
the mail session and obviously retrieved
nothing. You will need to
enable the troubleshooting logging in Outlook to
see just what the mail
server responded when the client (Outlook) sent
it a LIST command.
After enabling the troubleshooting log feature
in Outlook, you will need
to exit and reload Outlook to start the logging.
As I recall, the
opm.log file is stored in your %temp% folder.
If you see the log is
showing a null list returned for the LIST
command, tell your e-mail
provider to reset your account (you might lose
e-mails up on the server)
as it is reporting no mails in your mailbox
although their webmail
interface indicates otherwise. If the mail
server is reporting that
there are no items in your POP mailbox, there's
nothing you can do in
Outlook to fix their mail server's screwup.
They'll have to fix it on
their end.
- You created the new e-mail account in Outlook
under a different mail
profile than the one you use when you start
Outlook. Outlook can use
multiple mail profiles and each mail profile has
its own set of e-mail
accounts that it will poll (for each e-mail
account that is enabled,
that is, within that mail profile). Use the
Mail applet in Control
Panel. Do you have more than one mail profile
defined?
The view used has not changed. The junk email
folder previews the email in that folder just
fine
I meant the view on the *Inbox* folder (in
Outlook).
Yes. The POP mail servers changed from
mail.mia.bellsouth.net to pop.att.yahoo.com and
smtp.att.yahoo.com. In addition the default
POP3 mail ports were changed to 995 and 465
respectively. SSL encryption was required to be
checked
Okay, just to be clear, does "Yes" mean that you
created a *new* e-mail
account within Outlook for the new e-mail
account? If that is true, did
you check that the e-mail account was enabled,
too (so Outlook actually
goes polling that e-mail account)?
