I just pinged my contact at MSFT and will get back as soon as I hear
something. In the mean time, let's go over some troubleshooting tips.
Make sure you Keychain is not locked. Check the lock icon at the top left of
the Keychain window.
--------Apply combo updater--------
1) You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Combo updaters will install on the same version as
they¹re applying‹no need to roll back or do a clean install. Test after
restarting.
Leopard:
Mac OS X 10.5.5 Combo Update
(For both PowerPC- and Intel-based Macs )
<
http://www.apple.com/support/downloads/macosx1055comboupdate.html>
Tiger:
Mac OS X 10.4.11 Combo Update (PPC)
<
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>
Mac OS X 10.4.11 Combo Update (Intel)
<
http://www.apple.com/support/downloads/macosx10411updateintel.html>
-------- Steps to help determine where the problem is located.---------
I've listed 3 normal steps to troubleshoot, however for this problem with
the keychain, I would do #2 (test in a new User's account) first. This will
determine if you can save to a keychain.
1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.
2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there. If the problem is in your
User's account, then log out/in with Shift key down to disable any startup
items. Test. If the problem still exists, it's most likely a preference file
that's corrupt.
3) If the problems still exist in the new User, it's a problem with your
base OS files. If running the Apple combo does not fix, then you might need
to do an "Archive & Install".
----------Reinstall Office and update-----------
This is not normally something I would recommend, but if your Office files
are munged, this might resolve the situation.
1) Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.)
2) Drag the Microsoft Office 2008 folder to the Trash. (located in root
Application folder)
3) Empty Trash.
4) Reinstall Office 2008 from your original installation disk. (be sure all
applications are quit when installing and updating)
Restart
5) Update (you will either need to apply the 12.1.0 SP1 or 12.1.5 updater)
Restart (restarting before you launch any app is important!)
6) Run Repair Permissions in Disk Utility.
I'm anxious to hear reports of your testing. It's usually a user that will
discover the fix to an odd problem like this.