entourage 12.1.5 update password problems

[Diane Ross]

The same worked for me (re-installing from CD & downloading updates), though I
had to install versions 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.4, and finally
12.1.5. That was an hour-long process on a Core2Duo MacBook 2ghz. Sheesh.

12.1.1, 12.1.2, 12.1.3, 12.1.4 are included in 12.1.5.

Again, let me explain...

Original release DVD came with 12.0.0 installed, but later a DVD with 12.1.0
was released.

Those with the original DVD will need to use the 12.1.0 SP1 combo updater
then the 12.1.5 combo updater. Users with the later release will only need
the 12.1.5 combo updater.

You can see the older updates that were rolled into the combo here:

Archived Updates that were rolled into a combo
<http://www.entourage.mvps.org/downloads/archive_updates.html>

 

[MarkJ]

6. Re-installing Office 2008 from CD & downloading two updates to get
back to current version.





Only step 6 worked.




The same worked for me (re-installing from CD & downloading updates), though I had to install versions 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.4, and finally 12.1.5. That was an hour-long process on a Core2Duo MacBook 2ghz. Sheesh.

I wish there was some solution more elegant than a complete re-install to this problem. Also wish you could download cumulative updates for Office 2008 as well as all these delta updates. In this scenario (or in a fresh install) it would save a lot of time!

I believe the updates are cumulative (not incremental as your upgrade
path implies).

At least, I hope so - once I restored to 12.1.2, I just upgraded to
12.1.5 - seemed to work, all applications report the correct version
and, most importantly, Entourage can once more create/modify keychain
entries.

FWIW, my limited understanding of *my* problem:

- code signing had somehow been introduced to my Entourage directory
(but no other Office application) - I'm unclear whether this was
something I've done (unlikely), or a Mac OS X update or an Office update
(if it was an Office update, it would have been 12.1.3 or 12.1.4).
Failed signature check may (possibly?) cause a problem with access to
keychain, or, more likely...

- when I installed the Office 12.1.5 update, the Entourage binary failed
to update properly (if at all) - which would explain why signature
checks failed too...

All speculative, and I haven't got enough time to go back and test at
the moment.

However, one thing I would say - this is the first time I've had to use
Time Machine in anger, (to restore 12.1.2 of Office) - and it worked
seamlessly. Phew !

 

[Ashley Dando]

Hi, I'd just like to confirm that I also had this problem, with Entourage after installing the Office Update 12.1.5 - first 'losing' the existing passwords for my email accounts stored in Keychain, and then failing to record them when I used the "Save password in Mac OS Keychain" box.

I have 2 x Hotmail accounts, 1 x Gmail account (SMTP/IMAP) and an Exchange account configured. I'm running Leopard/10.5.5.

I tried the following, none of which worked:

- delete keychain items
- fun keychain first aid
- disk util check/repair disk & permissions
- log out, log in
- restart computer
- scream
- swear

I have fixed the problem by following the general advice on this forum: I uninstalled Office 2008 using the Remove tool, reinstalled from the CD, applied update 12.1.0, rebooted, applied 12.1.5, rebooted, ran Entourage, re-entered all the passwords in Account Settings, and the problem is gone now and I can see an Exchange item has appeared in Keychain.

I've just quit Entourage and reloaded it to ensure the changes have stuck - confirmed.

On a separate note, kudos for making the apps load so fast... what was it, the loadReallySlowly boolean flag was left set to TRUE? ;-) It's odd for an update to be released which has such a profound effect on performance - usually such things are trumpeted more publicly and even released as a new version of the product. In any case I'm not looking a gift-horse in the mouth, and am grateful as this makes the product, in my eyes, actually usable now. It was affecting sales for MS - any friends who were switching to Macs, I would advise to not bother getting Office 2008. I can change that around now.

regards

Ashley Dando

 

[David Lewis]

(e-mail address removed) wrote: First, I'd like to say that I don't disagree
that something somewhere may be wrong. We have six reports of this problem
here and I've seen two others.





But we don't have 20-30 reports or more. That's not to say we won't but,
keeping things in perspective, we only have relatively few reports of
the problem so far. Please add me to the list of reporters. Now with OS
X 10.5.6. The password is never written to the keychain, and is always
blank when I open the account window, and this started with the 12.1.5
update. I'd installed the update with no other normal applications running,
but had not logged out and back in with the shift key down.

 

[David Lewis]

(e-mail address removed) wrote: > First, I'd like to say that I don't

disagree that something somewhere > may be wrong. We have six reports
of this problem here and I've seen two > others. > > But we don't have
20-30 reports or more. That's not to say we won't but, > keeping things
in perspective, we only have relatively few reports of > the problem so
far.






Please add me to the list of reporters. Now with OS X 10.5.6. The password is never written to the keychain, and is always blank when I open the account window, and this started with the 12.1.5 update. I'd installed the update with no other normal applications running, but had not logged out and back in with the shift key down.

Update: the advice given here worked. I rebooted in Safe Mode and logged in with the shift key down. I ran the Remove Office application. Then I installed from the original SP1 installation DVD and applied the 12.1.5 updater before doing anything else. Finally I rebooted and launched Entourage. It asked for my password and this time it remembered it.

 

[MarkJ]

OK - well - if I do have "some feature" on that auto-signs applications,
I don't know about it !

Also - why only Entourage? Why not Word, Excel, Powerpoint?

This doesn't seem to make sense.

Is there an easy way to 'unsign' Entourage?

(Didn't realise Mactopia was just an interface into Microsoft's news
server - if nothing else, discovery of this news server has been worth
the pain !!! Thanks)

More on this - the 'code signature' on Entourage has reappeared !

I fixed Entourage on Sunday 14th (reverted to old 12.1.2 backup and
reapplied 12.1.5)...all was well...no code signature and Entourage could
access the keychain once more...then...

....the code signature reappeared with a file modification date of Monday
15th !

See below:

$ pwd
/Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents
$ ls -l
total 64
lrwxr-xr-x 1 root admin 28 15 Dec 09:05 CodeResources ->
_CodeSignature/CodeResources
drwxrwxr-x 10 root admin 340 14 Sep 14:46 Frameworks
-rw-rw-r-- 1 root admin 18643 25 Nov 10:01 Info.plist
drwxrwxr-x 3 root admin 102 1 Dec 2007 Library
drwxrwxr-x 3 root admin 102 15 Dec 09:05 MacOS
-rw-rw-r-- 1 root admin 8 1 Dec 2007 PkgInfo
drwxrwxr-x 3 root admin 102 1 Dec 2007 Plugins
drwxrwxr-x 197 root admin 6698 13 Dec 15:10 Resources
drwxrwxr-x 3 root admin 102 15 Dec 09:05 _CodeSignature
-rw-rw-r-- 1 root admin 146 25 Nov 10:01 version.plist


Furthermore, the signature is (now) correct - so:

$ codesign -dvvv /Applications/Microsoft\ Office\ 2008/Microsoft\
Entourage.app
Executable=/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier=com.microsoft.Entourage
Format=bundle with Mach-O universal (i386 ppc)
CodeDirectory v=20001 size=75748 flags=0x2(adhoc) hashes=3781+3
location=embedded
CDHash=1780f80f37423126fe871673402593754b6dcff0
Signature=adhoc
Info.plist entries=21
Sealed Resources rules=4 files=457
Internal requirements count=0 size=12


Whatever it is that's generating this signature, I suspect that it is at
least partially the cause of the problem (when Office applies the next
update, I'm willing to bet I'll go through the same pain!)

Does anyone know how code signing works under Leopard...and, more
importantly, why it would just pick on Entourage only?? Word, Excel and
Powerpoint are all still unsigned...

Very odd.

Regards,

Mark

 

[Mike]

My problem still persists despite following most of the advice posted here. I plan now to uninstall MS Office for the Mac now but I have a few questions I need help on.

1) Where is the remove tool located?
2) Instead of the remove tool, can you just move the Mac Office folder to the trash?
3) I don't want to lose any of my existing email, calendar, contacts data....so can I just export the archive and then reinstall this after reinstalling Mac Office or is there a better way.

Thanks,
Mike

 

[Ed Kimball]

My problem still persists despite following most of the advice posted here. I
plan now to uninstall MS Office for the Mac now but I have a few questions I
need help on.

1) Where is the remove tool located?

For Office 2004, it's in
Applications/Microsoft Office 2004/Additional Tools/Remove Office
I assume that it's somewhere analogous in Office 2008.

2) Instead of the remove tool, can you just move the Mac Office folder to the
trash?

That won't remove various preference files (and perhaps other files) that
may cause trouble later.

3) I don't want to lose any of my existing email, calendar, contacts
data....so can I just export the archive and then reinstall this after
reinstalling Mac Office or is there a better way.

Removing Office should not affect the Microsoft Office Folder (inside
~/Documents, where ~ represents your home folder). To be safe, however, you
can (and probably should) make a backup of that Folder before removing.

Thanks,
Mike

Hope this helps.

 

[Diane Ross]

That won't remove various preference files (and perhaps other files) that
may cause trouble later.

Complete removal should not be necessary. Just drag the Office 2008 folder
to the trash and delete it. Now do the reinstall.

Removing Office should not affect the Microsoft Office Folder (inside
~/Documents, where ~ represents your home folder). To be safe, however, you
can (and probably should) make a backup of that Folder before removing.

Good advice. $#@! happens!

 

[Aaron]

Just for the record, I am experiencing the same 12.1.5 behavior. Entourage does not save passwords in the keychain. It just started happening. I've tried all the solutions here except reinstalling Office, which I'm loathe to do.

 

[Aaron]

Just for the record, I am experiencing the same 12.1.5 behavior. Entourage
does not save passwords in the keychain. It just started happening. I've
tried all the solutions here except reinstalling Office, which I'm loathe
to do.




UPDATE: Have now done the uninstall, reinstall from DVD, apply 12.1.0 then apply 12.1.5 routine and can confirm that this fixes the issue. The entry for my account is created in Keychain and Entourage no longer prompts me for the password every time.

 

[Diane Ross]

UPDATE: Have now done the uninstall, reinstall from DVD, apply 12.1.0 then
apply 12.1.5 routine and can confirm that this fixes the issue. The entry for
my account is created in Keychain and Entourage no longer prompts me for the
password every time.

Thanks for the confirmation. Thankfully with the two combo updaters it's not
so bad.

 

[fyrmedic]

after the 12.1.5 update entourage lost all account passwords. the os x keychain is also empty after the update and entourage did not add the pass to the keychain.

need your help.

thanks dirk

I TOO am having this problem. every time I open entourage after update I am asked for all my passwords to all my accounts. even after saying save password in keychain. in addition. it refuses my hot mail account saying I need a 6-12 word pass word..I have that.

 

[Diane Ross]

I TOO am having this problem. every time I open entourage after update I am
asked for all my passwords to all my accounts. even after saying save password
in keychain. in addition. it refuses my hot mail account saying I need a 6-12
word pass word..I have that.

The fix was posted earlier in this thread.

 

[JohnL]

Hi - I have the same problem and usually don't post about it - but it appears folks are looking for feedback...

This is a pain to have to put in the password each time when it was working so smoothy before.

I am unable to uninstall and reinstall a I am on the road for 3 weeks and do not carry software around for my Air.

Is there any other fix I can try - this is a bit ridiculous especially if it is going to happen with each update.....

 

[Diane Ross]

This is a pain to have to put in the password each time when it was working so
smoothy before.

I am unable to uninstall and reinstall a I am on the road for 3 weeks and do
not carry software around for my Air.

Is there any other fix I can try - this is a bit ridiculous especially if it
is going to happen with each update.....

Sorry there no other fix. My advice is not to update while you are on a
trip. For the next time...

Revert to a previous version after a bad update

<http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html>

Do you know anyone that can loan you a copy of Office? Using the drag to
trash instead of using "Remove Office" does not require you to enter your CD
key.

Sorry you are having so much trouble.

 

[Mold]

I want to add my name to this list as having the same problem. I have not posted the problem on any of the other Mac help sites as I determined it is an Entourage problem not an OS problem.
I will try the Office removal tonight when I get home. It would be great if someone could look into this issue and find what is fixed by reinstalling Office 2008.
Also it would be nice to have the option to purchase (at a reasonable price) a new DVD with the current working update. That way I don't always have to start at 12.0.0 every time as I was one of the first in line to be punished.

 

[Diane Ross]

Also it would be nice to have the option to purchase (at a reasonable price) a
new DVD with the current working update. That way I don't always have to start
at 12.0.0 every time as I was one of the first in line to be punished.

You might be able to buy a new dvd with 12.1.0 but you will not find the
most current version available. Apple doesn't make available media with the
latest either.

 

[Mold]

Thanks I have now saved the updates for future use.
This procedure of removing Office 2008 and reinstalling then doing the updates work for me. You need to shut down and restart every time to add each update even though the auto software updater finds the next update and will try and install it. if you did not restart it will not be able to do the next update.
I had to do 12.1.0 and then I could do 12.1.5

1. Remove Microsoft Office 2008. (I used the Remove Office program supplied with the Microsoft Office 2008 installation, but there are presumably other ways to do it, such as dragging the Microsoft Office 2008 folder from the Applications folder to the trash and emptying the trash).

2. Reinstall the initial release of Microsoft Office 2008.

3. Before launching any Office applications, apply the Microsoft Office 12.1.0 update.

RESTART

4. Still before launching any Office applications, apply the Microsoft Office 12.1.5 update.

5. RESTART.

6. Test It should be all better.

 

[Tim_Snoots]

I would like to report the same serious Office 2008 - 12.1.5 Update keychain issue.

My Details: Leopard 10.5.5 on Intel iMac, Office 2008 will all prior updates applied, using mobile ActiveDirectory user account.

I am an experienced Mac user, and everything was working fine with my Mac, user account, keychain, and all Office 2008 applications prior to allowing the office updater to install the 12.1.5 update. Yes, I did close all open Office applications prior to allowing the installation to continue (however, if this is a requirement then the updater needs to check for it, not expect users to know how to close background applications).

After 12.1.5 installation, KEYCHAIN FUNCTIONALITY IS BROKEN to the point that it has lost my logon password and I cannot login to my domain user account. Interestingly enough, I was able to log in with a local administrative account and check out my broken (primary) user account. Somehow the 12.1.5 update not only damaged my users keychain but also ENABLED PARENTAL CONTROLS on that mobile AD domain account.

After disabling parental controls I was then able to log in ONCE to my primary account again, just long enough to repair keychain. It appeared that everything was then working but it was not. After logging out, I now can't log in again this morning. I CANNOT WORK UNTIL I FIND A SOLUTION. In addition I am warning all of the other Mac users on our domain not to apply this update until a solution is found to this significant issue.

As suggested, I am now going to try uninstalling Office 2008, see if I can get my keychain and logon/logoff working again, remove all Entourage-related keychain items, then reboot and reinstall Office 2008 and updates (prior to launching Office as suggested).

I certainly hope that this issue is looked into thoroughly because my Mac is a very typical configuration and WAS in very clean, well maintained, working condition prior to this update. I am one of those folks that seems to never have problems with Apple or Office updates -- until now! Until an actual specific cause is known I will not be applying it to any of my 3 home Macs, and will recommend that it not be applied to the Macs on our domain.