Entourage 2008 Continuously Crashing

[Aaron Marks]

This helps narrow down the problem and diagnose if it might be account
specific. I.E. Something in your account is causing the crash on PPC only.
Or if there is a more general issue with the Exchange deployment that is
causing the problem.

You an also isolate it more by using the progress window to see what "item"
is syncing when you get the crash. This may help lead you to the particular
folder causing the crash. "item" you can narrow down to a folder, address
book, calendar, message, contact, etc. that might be causing the problem.

Were you able to try a different account by any chance?

Yes, but the problem didn't occur with the other account. I'm not sure
exactly what item is causing the crash, but it appears to be a
different item everytime from what I can tell. Regardless, this is
still a PPC bug with Entourage 2008 since this problem doesn't occure
in Entourage 2008 on Intel, Entourage 2004 on PPC, Outlook 2003, or
Outlook 2007.

Thanks, tells me it is PPC only. Unknown about the "downloading" part, the
call stack doesn't have much new info to see where the crash is.
BTW, not in the public news groups every day so didn't see this message or
your other one till today. But will have somebody contact you directly to
help diagnose this, other option that is always open is to contact Microsoft
Support for immediate help.

I also just sent you an email about this problem. I would rather not
contact Microsoft support directly since I would then be required to
spend a ridiculous amount of time on the phone just trying to get to an
upper level engineer. Could you possibly open up a case for me so that
I can get immediately transferred to an upper level support engineer?

 

[Aaron Marks]

Yes, but the problem didn't occur with the other account. I'm not sure
exactly what item is causing the crash, but it appears to be a
different item everytime from what I can tell. Regardless, this is
still a PPC bug with Entourage 2008 since this problem doesn't occure
in Entourage 2008 on Intel, Entourage 2004 on PPC, Outlook 2003, or
Outlook 2007.
I also just sent you an email about this problem. I would rather not
contact Microsoft support directly since I would then be required to
spend a ridiculous amount of time on the phone just trying to get to an
upper level engineer. Could you possibly open up a case for me so that
I can get immediately transferred to an upper level support engineer?

I was finally able to clear this problem up by moving my 5000 messages
out of my inbox and into a sub-folder that I called Inbox 2008 that I'm
now going to use for archiving messages on a daily basis.

The only real important part is that I now have just 6 messages in my
inbox (items I still need to take care of replying to) and as a result
I was then able to fully cache the mailbox in one try without a single
crash.

I just wanted to post this here in case anyone ends up having a similar
problem.