Entourage (2008) hangs when I try to quit

[esbandido1]

I have tested under a new User after a previous suggestion and the problem followed.

My problems were not with my hard drive but with my logic board. Nonetheless, I am a chronic backer-upper so I have all my info backed up.

 

[esbandido1]

Also, does anyone know what this file is about? It is in the cache folder inside the Library folder in my user folder:

com.microsoft.netlib.crls

If I trash it, the problem will not happen for a day or so.

 

[Diane Ross]

I have tested under a new User after a previous suggestion and the problem
followed.

Just to be clear...a new User in System Preferences not a new Identity in
Entourage.

My problems were not with my hard drive but with my logic board. Nonetheless,
I am a chronic backer-upper so I have all my info backed up.

When you've eliminated your Identity and your User's folder and the problem
exists in a clean User, then it's your base system files.

First download the Apple combo updater.

Mac OS X 10.5.3 Combo Update (For both PowerPC- and Intel-based Macs )

<http://www.entourage.mvps.org/troubleshoot/combo.html>

If the problems persist you might need to do an "Archive & Install". The
last time I had to do an "Archive & Install" the only application I had to
reinstall was my Microsoft keyboard software.


--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Diane Ross]

Also, does anyone know what this file is about? It is in the cache folder
inside the Library folder in my user folder:

com.microsoft.netlib.crls

If I trash it, the problem will not happen for a day or so.

You can safely delete cache files. I'm not sure what this one is for. It's
never come up before as a problem.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[esbandido1]

Just to be clear...a new User in System Preferences not a new Identity in
Entourage.

When you've eliminated your Identity and your User's folder and the problem
exists in a clean User, then it's your base system files.

First download the Apple combo updater.

Mac OS X 10.5.3 Combo Update (For both PowerPC- and Intel-based Macs )



If the problems persist you might need to do an "Archive & Install". The
last time I had to do an "Archive & Install" the only application I had to
reinstall was my Microsoft keyboard software.


--
Diane
Entourage Help Page
Entourage Help Blog
YouTalk Twitter: follow

Yes I know the difference between an identity and a user. The problem still persisted after using Entourage under a new user.

Per your advice a week or so ago, I installed the 10.5.6 combo update. That didn't seem to fix the issue either.

The only thing I've found is that if I delete the com.microsoft.netlib.crls user cache file then the problem doesn't seem to happen.

Hmmm...Looks like I'm SOL.

 

[Diane Ross]

Yes I know the difference between an identity and a user. The problem still
persisted after using Entourage under a new user.

This indicates a problem at the system level.

Per your advice a week or so ago, I installed the 10.5.6 combo update. That
didn't seem to fix the issue either.

The next step is to do the "Archive & Install"

"Archive and Install" moves existing system files to a folder named Previous
System and then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

The only thing I've found is that if I delete the com.microsoft.netlib.crls
user cache file then the problem doesn't seem to happen.

Hmmm...Looks like I'm SOL.

Don't give up. I'm very hopeful that the "Archive & Install" will fix the
underlying problem. I've always had users hesitate to do this, but were so
happy when it worked.

==================================
Links on using "Archive & Install"
==================================

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>