Entourage version didn't change

[joelwnelson]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: imap

I just installed Office 2008 12.0.1 and noticed that while there was supposed to be an update to Entourage, the Entourage version in Entourage -> About Entourage didn't change. It still reports that it is 12.0, not 12.0.1 (080305).

 

[Michel Bintener]

It was updated nonetheless, as the sounds are now back again for Leopard
users. For some reason, the MacBU chose not to/forgot to update the version
number for Entourage.

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: imap

I just installed Office 2008 12.0.1 and noticed that while there was supposed
to be an update to Entourage, the Entourage version in Entourage -> About
Entourage didn't change. It still reports that it is 12.0, not 12.0.1
(080305).

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[digitalfx]

same here.
all the other apps have the correct version, hopefully this is an oversight
and the app was actually updated.

 

[John C. Welch]

same here.
all the other apps have the correct version, hopefully this is an oversight
and the app was actually updated.

Mine updated, but I did the manual download from mactopia.

 

[Corentin Cras-Méneur]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: intel
Email Client: imap

I just installed Office 2008 12.0.1 and noticed that while there was
supposed to be an update to Entourage, the Entourage version in
Entourage -> About Entourage didn't change. It still reports that it
is 12.0, not 12.0.1 (080305).

This is not good, not good at all.
I've seen that on one of the Mac here as well. Recovering from it hasn't
been trivial as I cannot re-run the updater.
I ended up deinstalling everything, then checking /Library/Receipts to
trash all Office2008 receipts, and then reinstalling.

I then used the Activity monitor to make really really really sure that
the database daemon was *NOT* running and re-ran the updater.
It proceeded properly from there and I now have 12.0.1 everywhere.

Corentin

 

[Corentin Cras-Méneur]

It was updated nonetheless, as the sounds are now back again for Leopard
users. For some reason, the MacBU chose not to/forgot to update the version
number for Entourage.

Well that's not the case here. There is clearly a problem (and I do have
12.0.1 on my Mac(s) now),


Corentin

 

[Corentin Cras-Méneur]

same here.
all the other apps have the correct version, hopefully this is an oversight
and the app was actually updated.

I suspect that aprt of the app is indeed updated, but the installer
sliently fails on some of them and you end-up with some sort of "hybrid"
situation.

This is clearly not good at all!!!

Corentin

 

[Kerry]

Mine updated, but I did the manual download from mactopia.

Yes mine updated to 12.0.1 and I also did the manual download. Have
not tested the sync function to see if it has improved based on the
release notes. Will do that tonight. But, there are Apple sync
services issues independently of Entourage so its a touch difficult to
know what is at the route of the problem but I'm hoping for
improvement.

 

[rbendalin]

I suspect that aprt of the app is indeed updated, but the installer
sliently fails on some of them and you end-up with some sort of "hybrid"
situation.

This is clearly not good at all!!!

        Corentin

--
            --- Mac:MS MVP  http://www.cortig.net/wordpress/---
       http://www.mvps.org      -    http://mvp.support.microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pour m'écrire

How do you uninstall the update? All my Office Apps are at 12.0.1
EXCEPT Entourage which is at 12.0.0. I made sure the database daemon
wasnt running and then tried to reinstall, but it will not allow me to
choose a volume on which to install the update!

 

[Diane Ross]

I've seen that on one of the Mac here as well. Recovering from it hasn't
been trivial as I cannot re-run the updater.
I ended up deinstalling everything, then checking /Library/Receipts to
trash all Office2008 receipts, and then reinstalling.

I then used the Activity monitor to make really really really sure that
the database daemon was *NOT* running and re-ran the updater.
It proceeded properly from there and I now have 12.0.1 everywhere.

I did the same fix you describe and I'm still showing 12.0. I know I'm
updated because I can hear the sounds.

 

[Diane Ross]

How do you uninstall the update? All my Office Apps are at 12.0.1
EXCEPT Entourage which is at 12.0.0. I made sure the database daemon
wasnt running and then tried to reinstall, but it will not allow me to
choose a volume on which to install the update!

I would not uninstall. Wait to hear for a fix. If Entourage is running
sounds again, you know you are updated. It's just not showing it.

 

[Doug (Microsoft)]

Hello,

We are actively looking into this issue and will post more information as it
becomes available. We have heard of some customers having their apps all
updated while others did not get Entourage updated as part of the 12.0.1
update.

Thanks
Doug - dougstATmicrosoftDOTcom
Microsoft MacBu
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

 

[Corentin Cras-Méneur]

I did the same fix you describe and I'm still showing 12.0. I know I'm
updated because I can hear the sounds.

The question is: are you completley updated or do you have some sort of
half-updated hybrid version :-\

Corentin

 

[Corentin Cras-Méneur]

How do you uninstall the update? All my Office Apps are at 12.0.1
EXCEPT Entourage which is at 12.0.0. I made sure the database daemon
wasnt running and then tried to reinstall, but it will not allow me to
choose a volume on which to install the update!

Well, in order to fix the issue, I completely uninstalled Office, then
reinstalled it, made sure nothing was running (check the Database daemon
in the Activity monitor to make sure it is not running and quit it from
there if it is), then reinstalled the update.

Now everything on my Mac is 12.0.1,

Corentin

 

[Eric Tiffany]

I did quit everything (including , and after the update my Entourage is
still showing 12.0.0. In addition, my Office Reminders is still at 12.0.0.

I am running on

Intel (MacBook Pro)
10.4.11
Still have Office 2004 installed

Also, when I ran the Auto Updater, it wasn't finding any update. I
downloaded the update dmg and ran manually.

ET

 

[Corentin Cras-Méneur]

Also, when I ran the Auto Updater, it wasn't finding any update. I
downloaded the update dmg and ran manually.

I don't believe it is up on the auto-update servers yet,

Corentin

 

[Diane Ross]

I did quit everything (including , and after the update my Entourage is
still showing 12.0.0. In addition, my Office Reminders is still at 12.0.0.

Read:

Color me confused over updates (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/03/entourage_still_states_1200.html>

 

[Diane Ross]

The question is: are you completley updated or do you have some sort of
half-updated hybrid version :-\

I ended up doing a "Remove Office" and re-install. I'm updated now.

 

[Eric Donkersloot]

Hi,

Any idea if you can confirm the update was applied correctly or not ? I'd
rather not uninstall the whole suite and try again.

I ran the update on two machines: on my powerbook G4 the update went fine,
showing the correct 12.0.1 version number. However, after I ran the update
on my Macbook Entourage is still showing 12.0.0 on this machine. Both
laptops run Leopard 10.5.2.

Regards,

Eric

 

[Corentin Cras-Méneur]

I ran the update on two machines: on my powerbook G4 the update went fine,
showing the correct 12.0.1 version number. However, after I ran the update
on my Macbook Entourage is still showing 12.0.0 on this machine. Both
laptops run Leopard 10.5.2.

It "could" be that the FInder is simply not reflecting the cahnge, but
if you reboot and it still says 12.0, as far as I am concerned, it
failed at some point.

Corentin