Font substitution error

[user]

I just ran a Microsoft Office updater. Now, everytime I open PowerPoint,
or open another file in PowerPoint, or when I attempt to make a change
to a font characteristic in PowerPoint, I receive an error message
stating "The [oriental font characters] font is unavailable on your
computer, so PowerPoint substituted another font. The [oriental font
characters] may be disabled or removed. Try reinstalling the font from
the CD." I click 'OK' but the message reappears about a half a dozen
times. I haven't made any changes to my fonts...or anything else in the
PowerPoint file, for that matter. (I don't receive this message in any
other Microsoft application.)

Does anyone have an idea on what is going on here? or more importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1.

 

[TAJ Simmons]

(e-mail address removed).

This sounds very much like a problem another user had.... which Wolfram
Fuchs very kindly posted what worked for him.

===
After writing the solution below I went to the apples font manager menu and
found three new Asian font listed:
Hiragino Kaku Gothic Pro
Hiraginu Maru Gothic Pro
Hiraginu Mincho Pro
You may deactivate the last two. If you deactivate the first, the problem
will return.
Wolfram



I had the same problem with a German OS 10.3.5. It was specific to
PowerPoint and it appeared after installing Service Pack 11.1.0. Before that
PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently
PowerPoint could not find 5 Asian fonts, since I had to kill 5 alert windows
at PowerPoint start-up. I compared my System -> Library -> Fonts with
another machine, where 11.1.0 works and found 8 Asian fonts, that were not
installed on my machine:
???????? Pro W4.otf
??????? Pro W3.otf
??????? Pro W6.otf
???????? Pro W3.otf
???????? Pro W6.otf
???????? Std W8.otf
????.ttf
????.ttf
Since the system folder cannot be changed, I copied them to my User ->
Library -> Fonts - and the problem was gone.
Hope this works for you too.
Greetings from Munich
Wolfram

===

Please post back if that works for you also

Cheers
TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com


Reply from original poster

Original post

I installed the service pack 1 on my computer now I am having a
problem opening up and creating new powerpoint documents. It's telling
me I have a problem with the MS then there are a bunch of oriental
letters after it saying it will substitute and or disable it.

I went to my fonts book and disabled all the chinese, japanese and
koren fonts but I am still having the same problem. I have to hit the
OK button about 6 times before it fully opens a file and/or creates a
new one.

Any suggestions?

I am using Office 2004 in Canada. Client in Singapore has sent me a .ppt,
and one of its fonts is a double-byte Asian font. I can't tell where it's
actually USED, but I can't get rid of it.

Replace Fonts wants me to replace it with another double-byte font.

Check Compatibility tells me there has been a substitution, but that @#$%&
useless @#%$%$ piece of &@*$*## won't tell me WHAT or WHERE or anything at
all that I can actually USE.

Now whenever I click somewhere, or try to select something, I get the font
substitution warning and I have to click "OK" five times before I can do
anything.

IS THERE A WAY TO TURN THIS OFF?

Tim Hicks, Victoria, BC, Canada

I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or
open another file in PowerPoint, or when I attempt to make a change to a
font characteristic in PowerPoint, I receive an error message stating "The
[oriental font characters] font is unavailable on your computer, so
PowerPoint substituted another font. The [oriental font characters] may be
disabled or removed. Try reinstalling the font from the CD." I click 'OK'
but the message reappears about a half a dozen times. I haven't made any
changes to my fonts...or anything else in the PowerPoint file, for that
matter. (I don't receive this message in any other Microsoft application.)

Does anyone have an idea on what is going on here? or more importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1.

 

[Gon Paran]

(e-mail address removed).

This sounds very much like a problem another user had.... which Wolfram
Fuchs very kindly posted what worked for him.

===
After writing the solution below I went to the apples font manager menu and
found three new Asian font listed:
Hiragino Kaku Gothic Pro
Hiraginu Maru Gothic Pro
Hiraginu Mincho Pro
You may deactivate the last two. If you deactivate the first, the problem
will return.
Wolfram



I had the same problem with a German OS 10.3.5. It was specific to
PowerPoint and it appeared after installing Service Pack 11.1.0. Before that
PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently
PowerPoint could not find 5 Asian fonts, since I had to kill 5 alert windows
at PowerPoint start-up. I compared my System -> Library -> Fonts with
another machine, where 11.1.0 works and found 8 Asian fonts, that were not
installed on my machine:
???????? Pro W4.otf
??????? Pro W3.otf
??????? Pro W6.otf
???????? Pro W3.otf
???????? Pro W6.otf
???????? Std W8.otf
????.ttf
????.ttf
Since the system folder cannot be changed, I copied them to my User ->
Library -> Fonts - and the problem was gone.
Hope this works for you too.
Greetings from Munich
Wolfram

===

Please post back if that works for you also

Cheers
TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com


Reply from original poster


Original post


<user@domain.invalid> wrote in message

Ok so what you are saying is that I MUST have these fonts for my power point
to function properly? This is outrageous. I don't need and therefore don't
want these fonts... This is some kind of typical MS thinking that they can
force also the Mac user... Any other way around it? What is the worth of
this service pack any way, maybe it is better that I will downgrade back to
the original version of PowerPoint?

I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or
open another file in PowerPoint, or when I attempt to make a change to a
font characteristic in PowerPoint, I receive an error message stating "The
[oriental font characters] font is unavailable on your computer, so
PowerPoint substituted another font. The [oriental font characters] may be
disabled or removed. Try reinstalling the font from the CD." I click 'OK'
but the message reappears about a half a dozen times. I haven't made any
changes to my fonts...or anything else in the PowerPoint file, for that
matter. (I don't receive this message in any other Microsoft application.)

Does anyone have an idea on what is going on here? or more importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1.

 

[TAJ Simmons]

Gon,

Ok so what you are saying is that I MUST have these fonts for my power
point
to function properly? This is outrageous. I don't need and therefore don't
want these fonts... This is some kind of typical MS thinking that they can
force also the Mac user... Any other way around it? What is the worth of
this service pack any way, maybe it is better that I will downgrade back
to
the original version of PowerPoint?

I'm just trying to be helpful by posting something that helped another mac
user with (what sounds to me) a similar problem.

This issue does appear to keep appearing on this mac powerpoint newsgroup.

I don't work for microsoft. I'm not a mac user. I'm just trying to help a
fellow powerpoint user with a problem.

TAJ

 

[Thankful-Mac-User]

Based upon TAJ Simmons advice, I enabled the "Hiragino Kaku Gothic Pro"
font via Font Book (in Panther 10.3.7).

It worked! Now i don't have that annoying prompt with PowerPoint 2004.

Thank you and thank you to Google for finding this advice.

 

[Thankful-Mac-User]

Based upon TAJ Simmons advice, I enabled the "Hiragino Kaku Gothic Pro"
font via Font Book (in Panther 10.3.7).

It worked! Now i don't have that annoying prompt with PowerPoint 2004.

Thank you and thank you to Google for finding this advice.

 

[kennethwallace]

Greetings. I am not usually this dense about troubleshooting my own
machine (and am just learning the google newsgroup)...

I followed this thread and checked and re-checked my machine and none
of the fonts you mention are anywhere to be found (either in English -
e.g., Hiragino Kaku Gothic Pro - or the ProW#.otf versions). I also
looked on the Microsoft install disk...nothing there either.

I also checked my other Mac, did a search for these fonts (with the
intention of copying them over), did not find them, but PP2004 opens
fine with no error message about substituting fonts.

I'm feeling quite stupid (I'm running a G4, System 10.3.8, Office 2004,
in the USA).

Help.

Ken

(e-mail address removed).

This sounds very much like a problem another user had.... which Wolfram
Fuchs very kindly posted what worked for him.

===
After writing the solution below I went to the apples font manager menu and
found three new Asian font listed:
Hiragino Kaku Gothic Pro
Hiraginu Maru Gothic Pro
Hiraginu Mincho Pro
You may deactivate the last two. If you deactivate the first, the problem
will return.
Wolfram



I had the same problem with a German OS 10.3.5. It was specific to
PowerPoint and it appeared after installing Service Pack 11.1.0. Before that
PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently
PowerPoint could not find 5 Asian fonts, since I had to kill 5 alert windows
at PowerPoint start-up. I compared my System -> Library -> Fonts with
another machine, where 11.1.0 works and found 8 Asian fonts, that were not
installed on my machine:
???????? Pro W4.otf
??????? Pro W3.otf
??????? Pro W6.otf
???????? Pro W3.otf
???????? Pro W6.otf
???????? Std W8.otf
????.ttf
????.ttf
Since the system folder cannot be changed, I copied them to my User ->
Library -> Fonts - and the problem was gone.
Hope this works for you too.
Greetings from Munich
Wolfram

===

Please post back if that works for you also

Cheers
TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com


Reply from original poster

Original post

I installed the service pack 1 on my computer now I am having a
problem opening up and creating new powerpoint documents. It's telling
me I have a problem with the MS then there are a bunch of oriental
letters after it saying it will substitute and or disable it.

I went to my fonts book and disabled all the chinese, japanese and
koren fonts but I am still having the same problem. I have to hit the
OK button about 6 times before it fully opens a file and/or creates a
new one.

Any suggestions?

I am using Office 2004 in Canada. Client in Singapore has sent me a ..ppt,
and one of its fonts is a double-byte Asian font. I can't tell where it's
actually USED, but I can't get rid of it.

Replace Fonts wants me to replace it with another double-byte font.

Check Compatibility tells me there has been a substitution, but that @#$%&
useless @#%$%$ piece of &@*$*## won't tell me WHAT or WHERE or anything at
all that I can actually USE.

Now whenever I click somewhere, or try to select something, I get the font
substitution warning and I have to click "OK" five times before I can do
anything.

IS THERE A WAY TO TURN THIS OFF?

Tim Hicks, Victoria, BC, Canada

I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or
open another file in PowerPoint, or when I attempt to make a change to a
font characteristic in PowerPoint, I receive an error message stating "The
[oriental font characters] font is unavailable on your computer, so
PowerPoint substituted another font. The [oriental font characters] may be
disabled or removed. Try reinstalling the font from the CD." I click 'OK'
but the message reappears about a half a dozen times. I haven't made any
changes to my fonts...or anything else in the PowerPoint file, for that
matter. (I don't receive this message in any other Microsoft application.)

Does anyone have an idea on what is going on here? or more importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is

v11.1.

 

[Lewis Erskine]

Hi Ken,

I hope this helps but probably won't. When you searched, did you use
Font Book in the Applications folder? I found four versions of the
Hiragino Kaku font in my Font Book, enabled them, and was blissfully
freed from the font sub error after that.

Lewis

Greetings. I am not usually this dense about troubleshooting my own
machine (and am just learning the google newsgroup)...

I followed this thread and checked and re-checked my machine and none
of the fonts you mention are anywhere to be found (either in English -
e.g., Hiragino Kaku Gothic Pro - or the ProW#.otf versions). I also
looked on the Microsoft install disk...nothing there either.

I also checked my other Mac, did a search for these fonts (with the
intention of copying them over), did not find them, but PP2004 opens
fine with no error message about substituting fonts.

I'm feeling quite stupid (I'm running a G4, System 10.3.8, Office 2004,
in the USA).

Help.

Ken

(e-mail address removed).

This sounds very much like a problem another user had.... which Wolfram
Fuchs very kindly posted what worked for him.

===
After writing the solution below I went to the apples font manager menu and
found three new Asian font listed:
Hiragino Kaku Gothic Pro
Hiraginu Maru Gothic Pro
Hiraginu Mincho Pro
You may deactivate the last two. If you deactivate the first, the problem
will return.
Wolfram



I had the same problem with a German OS 10.3.5. It was specific to
PowerPoint and it appeared after installing Service Pack 11.1.0. Before that
PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently
PowerPoint could not find 5 Asian fonts, since I had to kill 5

alert

windows
at PowerPoint start-up. I compared my System -> Library -> Fonts with
another machine, where 11.1.0 works and found 8 Asian fonts, that were not
installed on my machine:
???????? Pro W4.otf
??????? Pro W3.otf
??????? Pro W6.otf
???????? Pro W3.otf
???????? Pro W6.otf
???????? Std W8.otf
????.ttf
????.ttf
Since the system folder cannot be changed, I copied them to my User ->
Library -> Fonts - and the problem was gone.
Hope this works for you too.
Greetings from Munich
Wolfram

===

Please post back if that works for you also

Cheers
TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com


Reply from original poster

went

away


Original post

creates

a

a

.ppt,

change
to a

font characteristic in PowerPoint, I receive an error message stating "The
[oriental font characters] font is unavailable on your computer, so
PowerPoint substituted another font. The [oriental font

characters]
may be click

'OK'

made

any

v11.1.

 

[jvg01]

I used Font Book to find the pesky Hiragino font(s)...but I have no
Hiragino fonts either! I followed this chain but still not sure how to
find or turn off this thing. Sorry for also being dense but can
someone please explain again...how to fix this problem if you can not
find Hiragino Kaku in Font Book?
Thank you!!!
Jennifer

Hi Ken,

I hope this helps but probably won't. When you searched, did you use
Font Book in the Applications folder? I found four versions of the
Hiragino Kaku font in my Font Book, enabled them, and was blissfully
freed from the font sub error after that.

Lewis

Greetings. I am not usually this dense about troubleshooting my own
machine (and am just learning the google newsgroup)...

I followed this thread and checked and re-checked my machine and none
of the fonts you mention are anywhere to be found (either in

English

-
e.g., Hiragino Kaku Gothic Pro - or the ProW#.otf versions). I also
looked on the Microsoft install disk...nothing there either.

I also checked my other Mac, did a search for these fonts (with the
intention of copying them over), did not find them, but PP2004 opens
fine with no error message about substituting fonts.

I'm feeling quite stupid (I'm running a G4, System 10.3.8, Office 2004,
in the USA).

Help.

Ken

manager
menu and alert User
-> went hit
the creates

me

a

.ppt,
and one of its fonts is a double-byte Asian font. I can't tell where it's
actually USED, but I can't get rid of it.

Replace Fonts wants me to replace it with another double-byte font.

Check Compatibility tells me there has been a substitution, but that @#$%&
useless @#%$%$ piece of &@*$*## won't tell me WHAT or WHERE or anything at
all that I can actually USE.

Now whenever I click somewhere, or try to select something, I

get
the font

substitution warning and I have to click "OK" five times before

I
can do

anything.

IS THERE A WAY TO TURN THIS OFF?

Tim Hicks, Victoria, BC, Canada



I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or
open another file in PowerPoint, or when I attempt to make a

change
to a

font characteristic in PowerPoint, I receive an error message stating "The
[oriental font characters] font is unavailable on your computer, so
PowerPoint substituted another font. The [oriental font

characters]
may be

disabled or removed. Try reinstalling the font from the CD." I

click

'OK'
but the message reappears about a half a dozen times. I haven't

made

any
changes to my fonts...or anything else in the PowerPoint file,

for
that

matter. (I don't receive this message in any other Microsoft application.)

Does anyone have an idea on what is going on here? or more importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint

is
v11.1.

 

[Guest]

The font you'll need is Hiragino Kaku Gothic Pro W3. It ships w/Mac OS
and I have it in my /System/Library/Fonts directory. Most of the
filename is unfortunately in Japanese (but it shows up in Font Book in
English). To see what the filename looks like go to
http://docs.info.apple.com/article.html?artnum=25710 and look at the
very bottom of the file. If you can't find it anywhere on your drive,
perhaps it's best to just copy it from another Mac.

If have the font file, but can't find the font in Font Book and it's
not disabled, try adding the font using Font Book. If that doesn't
work, you might be hitting a bug on Font Book or Mac OS. Try deleting
(or moving to another dirctory) the com.apple.ATS.plist file (found in
(home)/Library/Preferences). Then logout and back in. This has fixed
the problem for me. This advice is mentioned at
http://www.omug.net/mousepad/News.section/pages/reviewBE78229C0.html.

If this STILL doesn't work (I've hit this before too where I whacked
the above plist to no avail), you might have to delete your OS font
cache. Apple discusses this on page 26 of
http://images.apple.com/pro/pdf/L303878B_Font_TT_v4.pdf. I haven't
personally tried the steps on p. 26 but I have successfully used Yasu
(from http://www.jimmitchelldesigns.com/yasu.html) to fix my font
adding weirdness.

If you've finally got Hiragino Kaku Gothic Pro W3 added successfully
and STILL are hitting "The MS P____ font is unavailable on your
computer..." dialog in PPT, then try one more thing. Try re-adding MS
PGothic.ttf (that's the font it's complaining about) using Font Book.
This ships w/Office and you should be able to find it in your
(home)/Library/Fonts directory. If you can't add it successfully, try
the above steps again (whacking plist and font cache).

Please do post if this helps.

I used Font Book to find the pesky Hiragino font(s)...but I have no
Hiragino fonts either! I followed this chain but still not sure how to
find or turn off this thing. Sorry for also being dense but can
someone please explain again...how to fix this problem if you can not
find Hiragino Kaku in Font Book?
Thank you!!!
Jennifer

Hi Ken,

I hope this helps but probably won't. When you searched, did you use
Font Book in the Applications folder? I found four versions of the
Hiragino Kaku font in my Font Book, enabled them, and was blissfully
freed from the font sub error after that.

Lewis

English Fonts
with problem
went japanese
and me

before

I

can do
anything.

IS THERE A WAY TO TURN THIS OFF?

Tim Hicks, Victoria, BC, Canada



I just ran a Microsoft Office updater. Now, everytime I open
PowerPoint, or
open another file in PowerPoint, or when I attempt to make a change
to a
font characteristic in PowerPoint, I receive an error message
stating "The
[oriental font characters] font is unavailable on your

computer,
so

PowerPoint substituted another font. The [oriental font characters]
may be
disabled or removed. Try reinstalling the font from the CD." I click
'OK'
but the message reappears about a half a dozen times. I

haven't
made

any
changes to my fonts...or anything else in the PowerPoint file, for
that
matter. (I don't receive this message in any other Microsoft
application.)

Does anyone have an idea on what is going on here? or more
importantly,
how to eliminate the message from constantly reappearing.

I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is
v11.1.

 

[gheumann]

The font you'll need is Hiragino Kaku Gothic Pro W3.

YES - Thanks goodness. this solved the pesky little problem for me with
PowerPoint. Only problem is that Photoshop CS2 barfs with a very
similar kind of error when this font IS installed - it is trying to
render it for its "here's a sample of the font" display in its font
menus - and it has trouble with this one. So it pops up a message
(frequently) saying "cannot complete the program request" or
thereabouts.

So now I have to enable this font to run PowerPoint and disable to run
PS CS2. What a pain in the patoot. Anyone have any better ideas? And
why, oh why, Great Gods of Microsoft, do you give a rat's .... ok,
patoot - that this font is installed???

 

[Steve Rindsberg]

YES - Thanks goodness. this solved the pesky little problem for me with
PowerPoint. Only problem is that Photoshop CS2 barfs with a very
similar kind of error when this font IS installed - it is trying to
render it for its "here's a sample of the font" display in its font
menus - and it has trouble with this one. So it pops up a message
(frequently) saying "cannot complete the program request" or
thereabouts.

Does Photoshop offer the option of turning off font names displayed IN the font
itself? If so, that might give you an easier workaround than having to
continually enable and disable fonts.



================================================
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

 

[kennethwallace]

I am so happy! I found them in my System/Library/Fonts folder, copied
them and dragged them directly into Fontbook. Voila. Problem solved
(with no error from PhotoShop, luckily).

Thanks everybody!


Thanks everyone!