Help menu malfunction

[jbriskey1]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel When I select "Excel Help" from the "Help Menu" the excel spreadsheet I'm working on grays out but nothing else happens. I have the same problem when I click on the Help "?" in the spreadsheet's menu bar. No way can I access Excel Help. Help!

 

[John McGhie]

You have not said what level of update you have installed. That's the first
place to start. Check in Excel>About Excel. It should show version 12.2.4.
If it doesn't, update it and restart the computer.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
When I select "Excel Help" from the "Help Menu" the excel spreadsheet I'm
working on grays out but nothing else happens. I have the same problem when I
click on the Help "?" in the spreadsheet's menu bar. No way can I access
Excel Help. Help!

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[jbriskey1]

Thanks, John. I am running 12.2.4, though that reminds me to add that when this problem is present I cannot run Software Update either; nothing happens when I try to launch it. I've had this series of problems several time over the past week, but I opened three spreadsheets today and everything seems to be working fine. Puzzling.

Thanks again for your suggestions.

 

[John McGhie]

Check that your network connection to the Internet is stable.

Both mechanisms rely on the Internet to work.

Cheers

Thanks, John. I am running 12.2.4, though that reminds me to add that when
this problem is present I cannot run Software Update either; nothing happens
when I try to launch it. I've had this series of problems several time over
the past week, but I opened three spreadsheets today and everything seems to
be working fine. Puzzling.

Thanks again for your suggestions.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:john@mcghie.name