HOW DO I OBTAIN A REPLACEMENT CD-KEY?

[Mike Hall]

Legally, you have no other option open to you but to upgrade or obtain
another copy + key.. either will cost you.. c'est la guerre..

 

[JoAnn Paules [MVP]]

I've called the 800 number and you don't have to pay anything to get a new
product key. This is coming from someone whose been there, done that. Being
an MVP doesn't mean that you have always practiced the utmost care with your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn,

The 800 number that I have for Microsoft is "fee based", 800-936-5700, you
can only get help for a charge and you can only pay using a credit card.
Maybe I'm missing something here but that is what it said when I called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so. If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to hear
from
you soon if you have other phone info to give me for help. Joy

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit card to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]

message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to replace the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try and if
you
don't like it delete it. You'll be out nothing but some time.

 

[uRmySunshine]

Okay JoAnn, I just called that 800 number again and it says and I quote,
"Welcome to Microsoft's FEE BASED support service", then it goes on to
instruct you on which credit card you can use for the call, then it has 5
options for selecting. The first time I had ever called the number, I
selected option number 5 which is customer service and the only option that
applies to my situation. Option 4 was to be selected if your software came
with your computer which mine did not - I purchased my MS Office 2000 Pro- CD
when I bought the computer from Circuit City and installed it myself. The
first 3 options were about incidents which didn't apply to my situation either

When i did call before, I was immediately asked by the person which card I
wanted to use to pay for this support call, that is why I have repeatedly
said that I could not call the number for support because I did not own a
credit card anymore.....

- BUT I will call it again in the a.m. and select each and every option
until I can find someone to help me since you say you have used it before
because I'm sure you aren't making it up, so i will try again.

Again, Thanks so much for your response. I really appreciate it. Have a
Great evening.

Joy

I've called the 800 number and you don't have to pay anything to get a new
product key. This is coming from someone whose been there, done that. Being
an MVP doesn't mean that you have always practiced the utmost care with your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn,

The 800 number that I have for Microsoft is "fee based", 800-936-5700, you
can only get help for a charge and you can only pay using a credit card.
Maybe I'm missing something here but that is what it said when I called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so. If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to hear
from
you soon if you have other phone info to give me for help. Joy

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit card to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]





message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to replace the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try and if
you
don't like it delete it. You'll be out nothing but some time.

 

[JoAnn Paules [MVP]]

Okay, then that's not the right number. Let me see what I can find out.

From "How and when to contact Microsoft Customer Service"
http://support.microsoft.com/kb/295539/

"For information about replacement manuals, disks, drivers and service
packs, product orders, policies related to copying software on additional
computers, licensing, and product registration, Microsoft Customer Service
is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific
time. To contact Microsoft Customer Service, call (800) 426-9400. "

I'm fairly certain that's the number I called.

--

JoAnn Paules
MVP Microsoft [Publisher]

Okay JoAnn, I just called that 800 number again and it says and I quote,
"Welcome to Microsoft's FEE BASED support service", then it goes on to
instruct you on which credit card you can use for the call, then it has 5
options for selecting. The first time I had ever called the number, I
selected option number 5 which is customer service and the only option
that
applies to my situation. Option 4 was to be selected if your software
came
with your computer which mine did not - I purchased my MS Office 2000 Pro-
CD
when I bought the computer from Circuit City and installed it myself. The
first 3 options were about incidents which didn't apply to my situation
either

When i did call before, I was immediately asked by the person which card I
wanted to use to pay for this support call, that is why I have repeatedly
said that I could not call the number for support because I did not own a
credit card anymore.....

- BUT I will call it again in the a.m. and select each and every option
until I can find someone to help me since you say you have used it before
because I'm sure you aren't making it up, so i will try again.

Again, Thanks so much for your response. I really appreciate it. Have a
Great evening.

Joy

I've called the 800 number and you don't have to pay anything to get a
new
product key. This is coming from someone whose been there, done that.
Being
an MVP doesn't mean that you have always practiced the utmost care with
your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn,

The 800 number that I have for Microsoft is "fee based", 800-936-5700,
you
can only get help for a charge and you can only pay using a credit
card.
Maybe I'm missing something here but that is what it said when I called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so.
If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to hear
from
you soon if you have other phone info to give me for help. Joy


:

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit card
to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]




message

message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply
cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to replace
the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try and
if
you
don't like it delete it. You'll be out nothing but some time.

 

[Gary Smith]

You definitely cannot get the information from your current installation
or from the CD. At this point, Microsoft may be your only hope.

Dear Gary,

Does this mean that I cannot find the information that I am needing or do
you have another suggestion ?

 

[uRmySunshine]

The number I have is 800 936 5700. Thanks so much for the quick replies. I
am online all day today working so get back with me as soon as you can okay.
I will still try that number again and see if I can get any results from
anyone not asking me for a credit card !! Like you said, it doesn't hurt to
try again and I will. But still please try and see what else you can find
out.

Again, Thanks - you've been great w/the quick responses. I am DESPERATE and
also BROKE, which is not something that helps when you need WORD to get out
correspondence with. Have a GREAT DAY JOANN.

Joy

Okay, then that's not the right number. Let me see what I can find out.

From "How and when to contact Microsoft Customer Service"
http://support.microsoft.com/kb/295539/

"For information about replacement manuals, disks, drivers and service
packs, product orders, policies related to copying software on additional
computers, licensing, and product registration, Microsoft Customer Service
is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific
time. To contact Microsoft Customer Service, call (800) 426-9400. "

I'm fairly certain that's the number I called.

--

JoAnn Paules
MVP Microsoft [Publisher]

Okay JoAnn, I just called that 800 number again and it says and I quote,
"Welcome to Microsoft's FEE BASED support service", then it goes on to
instruct you on which credit card you can use for the call, then it has 5
options for selecting. The first time I had ever called the number, I
selected option number 5 which is customer service and the only option
that
applies to my situation. Option 4 was to be selected if your software
came
with your computer which mine did not - I purchased my MS Office 2000 Pro-
CD
when I bought the computer from Circuit City and installed it myself. The
first 3 options were about incidents which didn't apply to my situation
either

When i did call before, I was immediately asked by the person which card I
wanted to use to pay for this support call, that is why I have repeatedly
said that I could not call the number for support because I did not own a
credit card anymore.....

- BUT I will call it again in the a.m. and select each and every option
until I can find someone to help me since you say you have used it before
because I'm sure you aren't making it up, so i will try again.

Again, Thanks so much for your response. I really appreciate it. Have a
Great evening.

Joy

I've called the 800 number and you don't have to pay anything to get a
new
product key. This is coming from someone whose been there, done that.
Being
an MVP doesn't mean that you have always practiced the utmost care with
your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]




JoAnn,

The 800 number that I have for Microsoft is "fee based", 800-936-5700,
you
can only get help for a charge and you can only pay using a credit
card.
Maybe I'm missing something here but that is what it said when I called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so.
If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to hear
from
you soon if you have other phone info to give me for help. Joy


:

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit card
to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]




message

message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply
cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to replace
the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try and
if
you
don't like it delete it. You'll be out nothing but some time.

 

[uRmySunshine]

Thanks alot for the number, I will try it now. Something funny happened,
just a minute ago, I pulled up your message but only half of it was showing,
not the part where you listed the number and the info, so I had sent a reply
to you asking you to get back with me today saying I would be online working
all day???? Then when I sent the message, the entire response from you
popped up ?????? I don't know what happened but I have it now. It's gonna
be one of those days I guess !!

Thanks JoAnn, I will let you know what happens okay..

Joy

Okay, then that's not the right number. Let me see what I can find out.

From "How and when to contact Microsoft Customer Service"
http://support.microsoft.com/kb/295539/

"For information about replacement manuals, disks, drivers and service
packs, product orders, policies related to copying software on additional
computers, licensing, and product registration, Microsoft Customer Service
is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific
time. To contact Microsoft Customer Service, call (800) 426-9400. "

I'm fairly certain that's the number I called.

--

JoAnn Paules
MVP Microsoft [Publisher]

Okay JoAnn, I just called that 800 number again and it says and I quote,
"Welcome to Microsoft's FEE BASED support service", then it goes on to
instruct you on which credit card you can use for the call, then it has 5
options for selecting. The first time I had ever called the number, I
selected option number 5 which is customer service and the only option
that
applies to my situation. Option 4 was to be selected if your software
came
with your computer which mine did not - I purchased my MS Office 2000 Pro-
CD
when I bought the computer from Circuit City and installed it myself. The
first 3 options were about incidents which didn't apply to my situation
either

When i did call before, I was immediately asked by the person which card I
wanted to use to pay for this support call, that is why I have repeatedly
said that I could not call the number for support because I did not own a
credit card anymore.....

- BUT I will call it again in the a.m. and select each and every option
until I can find someone to help me since you say you have used it before
because I'm sure you aren't making it up, so i will try again.

Again, Thanks so much for your response. I really appreciate it. Have a
Great evening.

Joy

I've called the 800 number and you don't have to pay anything to get a
new
product key. This is coming from someone whose been there, done that.
Being
an MVP doesn't mean that you have always practiced the utmost care with
your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]




JoAnn,

The 800 number that I have for Microsoft is "fee based", 800-936-5700,
you
can only get help for a charge and you can only pay using a credit
card.
Maybe I'm missing something here but that is what it said when I called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so.
If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to hear
from
you soon if you have other phone info to give me for help. Joy


:

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit card
to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]




message

message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply
cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to replace
the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try and
if
you
don't like it delete it. You'll be out nothing but some time.

 

[JoAnn Paules [MVP]]

I'd keep my fingers and toes crossed for you but it's tough to use the
keyboard or put on my sneakers if I do. ;-)

(And yes, I'm a mutant. I can cross my toes.)

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks alot for the number, I will try it now. Something funny happened,
just a minute ago, I pulled up your message but only half of it was
showing,
not the part where you listed the number and the info, so I had sent a
reply
to you asking you to get back with me today saying I would be online
working
all day???? Then when I sent the message, the entire response from you
popped up ?????? I don't know what happened but I have it now. It's
gonna
be one of those days I guess !!

Thanks JoAnn, I will let you know what happens okay..

Joy

Okay, then that's not the right number. Let me see what I can find out.

From "How and when to contact Microsoft Customer Service"
http://support.microsoft.com/kb/295539/

"For information about replacement manuals, disks, drivers and service
packs, product orders, policies related to copying software on additional
computers, licensing, and product registration, Microsoft Customer
Service
is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific
time. To contact Microsoft Customer Service, call (800) 426-9400. "

I'm fairly certain that's the number I called.

--

JoAnn Paules
MVP Microsoft [Publisher]

Okay JoAnn, I just called that 800 number again and it says and I
quote,
"Welcome to Microsoft's FEE BASED support service", then it goes on to
instruct you on which credit card you can use for the call, then it has
5
options for selecting. The first time I had ever called the number, I
selected option number 5 which is customer service and the only option
that
applies to my situation. Option 4 was to be selected if your software
came
with your computer which mine did not - I purchased my MS Office 2000
Pro-
CD
when I bought the computer from Circuit City and installed it myself.
The
first 3 options were about incidents which didn't apply to my situation
either

When i did call before, I was immediately asked by the person which
card I
wanted to use to pay for this support call, that is why I have
repeatedly
said that I could not call the number for support because I did not own
a
credit card anymore.....

- BUT I will call it again in the a.m. and select each and every option
until I can find someone to help me since you say you have used it
before
because I'm sure you aren't making it up, so i will try again.

Again, Thanks so much for your response. I really appreciate it. Have
a
Great evening.

Joy



:

I've called the 800 number and you don't have to pay anything to get a
new
product key. This is coming from someone whose been there, done that.
Being
an MVP doesn't mean that you have always practiced the utmost care
with
your
CDs and keys. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]




message
JoAnn,

The 800 number that I have for Microsoft is "fee based",
800-936-5700,
you
can only get help for a charge and you can only pay using a credit
card.
Maybe I'm missing something here but that is what it said when I
called
it.
If you have different information, please let me know.

Someone who wrote to me right before your response suggested that I
upgrade.
Ya know what, that is all fine and good IF I had the money to do so.
If
an
upgrade is free, someone please let me know. I'm sure it's not tho.
Thank
you for your help and patience JoAnn, you've been great. Hope to
hear
from
you soon if you have other phone info to give me for help. Joy


:

Yes, they are - or at least still were as of spring of this year. I
suggested she call but she said something about needing a credit
card
to
call an 800 number. I don't know why she would think that but I did
suggest
she call.

--

JoAnn Paules
MVP Microsoft [Publisher]




message

message

I'M DESPERATE, PLEASE ANYONE HELP IF AT ALL POSSIBLE. I simply
cannot
afford to purchase another copy of Office 2000, that is just NOT
possoble.

Reading the answers it appears that you may not be able to
replace
the
key,
I'm not sure keys for Office 2000 are available any more?

Try this:

http://openoffice.org.

It's free and it's compatible to a great extent so give it a try
and
if
you
don't like it delete it. You'll be out nothing but some time.