How to remove SP1 update

[Martin Rep]

A number of times, I have tried in vain to install update SP1 of Office
2008.
Each time, the remaining free space on my HD diminished.
Where are the files of the failed updates stored? And how do I remove them?

Thanks for your help.

 

[CyberTaz]

Hi Martin -

I'm afraid that's not possible. SP1 is a major update (Service Pack) that
replaces a number of the core elements of the suite It doesn't just "add a
few files", therefore you can't just pull them out. Office won't run at all
if you do. However, if the update isn't working for you there must be a
reason. It's just a matter of determining what it is and addressing it.

I haven't seen that you've posted any other messages - at least not using
the same identity - either here or in the Mac Office group, so I have no
idea what the history or situation is. That makes it tough to offer any
immediate suggestions. If you'll fill us in on your configuration, OS X
version and specifics of what you've attempted as well as the exact results
of those efforts I'm sure someone will be able to get you on the right
track... There are several issues which have been experienced by *some*
users, but so far they've all been overcome in one way or another. There's
no reason to think you're the one in a million that just can't be helped

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[MC]

I'm afraid that's not possible. SP1 is a major update (Service Pack) that
replaces a number of the core elements of the suite It doesn't just "add a
few files", therefore you can't just pull them out. Office won't run at all
if you do. However, if the update isn't working for you there must be a
reason. It's just a matter of determining what it is and addressing it.

I used Time Machine to revert to an earlier Office folder. I understand
that this is not a complete reversion, but so far it does work for me
without any apparent problems.

 

[Daiya Mitchell]

When you say "a number of times", have you tried each time via Help |
Check for Updates or the AutoUpdate app?

Start by emptying your trash in the Finder, to see if that reclaims your
space.

 

[Corentin Cras-Méneur]

I used Time Machine to revert to an earlier Office folder. I understand
that this is not a complete reversion, but so far it does work for me
without any apparent problems.

SP1 updates the ENtourage database. I wonder whether reverting through
TImeMachine could end up beeing a problem with this.

Corentin

 

[MC]

I used Time Machine to revert to an earlier Office folder. I understand
that this is not a complete reversion, but so far it does work for me
without any apparent problems.

SP1 updates the ENtourage database. I wonder whether reverting through
TImeMachine could end up beeing a problem with this.[/QUOTE]

Entourage is working fine for me. Don't see any problems.

 

[Martin Rep]

Hi Bob ;-)

I am going to try a total re-install. I hope that, after that, installing SP
will succeed.
Do you think I will regain the lost space then?

(PS: I never posted about this situation, so no history. But you may find
some older messages from me in the Entourage group.)

Greetz

Martin

 

[CyberTaz]

Hi Martin -

If you intend to re-install make sure you use the Remove Office utility
*first*. Just reinstalling won't fix anything, nor does dragging stuff to
the Trash do an adequate job of preparing for a new installation. Unless
you're intimately familiar with the appropriate process you might want to
review the following page first:

http://word.mvps.org/Mac/RemoveReinstall.html

Additionally, run Disk Utility - Repair Disk Permissions on completing the
installation. Also, you'll have to do the update for the MS AutoUpdate
application afterwards before you'll be able to install the 12.1 Service
Pack, but you don't have to apply the 12.0.1 interim patch. Then apply SP1 &
repair permissions again before launching any of the Office apps.

 

[Phillip Jones]

Heres a Trick for Dalya's Suggestion.

It worked on OS9 days and Might in OSX.

Sometime hidden files were thrown in Trash (by upgrades) however, in
some cases because they were hidden often times if all that was in the
Trash was hidden files (invisiable files), they Trash would show o a
size if more than zero (if you used Get info). To truly empty the Trash
there must be at least one item that is visible.

From Finder Create an empty Folder (File menu > new folder). now throw
in Trash and then empty Trash. Now trash will truly be empty.

When you say "a number of times", have you tried each time via Help |
Check for Updates or the AutoUpdate app?

Start by emptying your trash in the Finder, to see if that reclaims your
space.

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Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
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[Martin Rep]

Hi Daiya

When you say "a number of times", have you tried each time via Help |
Check for Updates or the AutoUpdate app?
Yes.


Start by emptying your trash in the Finder, to see if that reclaims your
space.

I always do.

Thanks & greetz

Martin

 

[Martin Rep]

Hi Corentin

I have Time Machine running without backing up Office2008, since there seem
to be problems between the two.
The documents, however, including all e-mail, are safely backed up. E.g. For
Entourage I use its backup function.

Grtz

Martin

 

[Martin Rep]

Hi CyberTaz

That seems to be a good idea. You are right: reinstalling did not fix
anything. I should have thought about the Remove Office app earlier!

Martin

 

[mortfe]

Instead of removing SP1, how about an update, or do we have to wait for a month th fix this mess.

 

[John McGhie]

Why would you not simply roll back to your backup?

What is it that you expect Microsoft to fix? A service pack often does not
have an uninstaller, and this one doesn't.

You can either roll-back, or remove and replace. Either will take you about
20 minutes...

I think it is most unlikely that any change Microsoft might make in SP 2
will alter what is happening on your computer. But if you want to wait, I
would expect SP 2 to be about six months away (say... November/December).

Cheers

Instead of removing SP1, how about an update, or do we have to wait for a
month th fix this mess.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[CyberTaz]

.... And it's quite likely that you won't be able to apply any future update
until you have SP1 effectively applied.

Despite the fact that some folks did have problems getting SP1 in place a
review of the Word & Office groups will reveal solutions to just about every
one of them. One or the other should work for you as well

If not, you must have a different set of circumstances. Even so, they can
most likely be addressed & corrected, but not if you don't bother to
disclose what they are.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[mortfe]

Usually SP1 would have to be un place, but being a major disaster all around, MS should make SP2 a combo update. Apple does, Adobe does. I don't think the next update will be too far away, probablly a patch. It has affected too many people.

 

[John McGhie]

Hey Mort:

Let's stay within sight of reality, shall we

SP1 (12.1.0) was NOT a major disaster: it had a small installation issue
that affected a trivial number of customers. Just because five people
banged their gums incessantly in here like a CB radio convention, does not
alter the facts: something like two million customers upgraded without any
problems.

Update 12.0.1 was the problem child, and that has been replaced by 12.1.0
now.

A Service Pack should always a combo. Microsoft has broken its own rule a
few times in the past, but their rule is that a service pack IS a combo.
"Updates" are patches, "Service Releases" are combos.

Updates are generally released only for major, urgent bugs. I am not sure
that we have any of those left. (Yes, there are plenty of bugs un-squashed,
but very few that would be considered urgent security bugs).

Service packs are notionally annual. But I think the next one will be in
six months. So: November/December (maybe February by the time everyone gets
it).

I don't think we should raise anyone's hopes by setting false expectations
with wishful thinking in here: if you tell people it is coming any quicker
than six months, I think you are just setting them up for disappointment.

Cheers

Usually SP1 would have to be un place, but being a major disaster all around,
MS should make SP2 a combo update. Apple does, Adobe does. I don't think the
next update will be too far away, probablly a patch. It has affected too many
people.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[CyberTaz]

In addition to John's points, it may also hinge on the size of the next SP
as to whether it will require SP1 to have been installed in order to apply
it. SP1 is a huge file, so if "SP2" is of considerable bulk it may be
impractical to expect it to include SP1 as well - remember, there are still
a lot of people out there with dial-up connections.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[mortfe]

John, you consider not being able to open any program in Office not a major problem? Very funny that I personally know of 12 people that have the same problem. And from what I have read on the web, it's a heck of a lot.

 

[CyberTaz]

I sincerely wish my life were such that an issue which - regardless of how
widespread - causes no damage & can be rectified with a few mouse clicks
constituted a "major disaster". Eden should be so well appointed

Regards |:>)
Bob Jones
[MVP] Office:Mac