Issues with re-insall of Office Beta 2

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved?

 

[BobB]

Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved?

 

[Bob Buckland ?:-\)]

Hi Bob,

Hmmm. If you use Start=>Run and type in
%temp%
are there any log files or subfolders with .log files there (you'll need to have Windows Explorer set to show file extensions in
folders).

Check in the registry to see if the value for the 'logging' key shows
voicewarmup
as it's value. The location is shown here.
http://support.microsoft.com/kb/314852/en-us?FR=1

The basic registry surgery to try to clear out one of the 'hooks' for Office version mismatches is to use Regedit to search for keys
that end in 0FF1CE (zero FF one CE) and export a safety copy, then delete them restart the PC and try the Beta 2 installation.

==========
Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved? >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

Hmmm. If you use Start=>Run and type in
%temp%
are there any log files or subfolders with .log files there (you'll need to have Windows Explorer set to show file extensions in
folders).

Check in the registry to see if the value for the 'logging' key shows
voicewarmup
as it's value. The location is shown here.
http://support.microsoft.com/kb/314852/en-us?FR=1

The basic registry surgery to try to clear out one of the 'hooks' for Office version mismatches is to use Regedit to search for keys
that end in 0FF1CE (zero FF one CE) and export a safety copy, then delete them restart the PC and try the Beta 2 installation.

==========
Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved? >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

Hmmm. If you use Start=>Run and type in
%temp%
are there any log files or subfolders with .log files there (you'll need to have Windows Explorer set to show file extensions in
folders).

Check in the registry to see if the value for the 'logging' key shows
voicewarmup
as it's value. The location is shown here.
http://support.microsoft.com/kb/314852/en-us?FR=1

The basic registry surgery to try to clear out one of the 'hooks' for Office version mismatches is to use Regedit to search for keys
that end in 0FF1CE (zero FF one CE) and export a safety copy, then delete them restart the PC and try the Beta 2 installation.

==========
Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved? >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

Hmmm. If you use Start=>Run and type in
%temp%
are there any log files or subfolders with .log files there (you'll need to have Windows Explorer set to show file extensions in
folders).

Check in the registry to see if the value for the 'logging' key shows
voicewarmup
as it's value. The location is shown here.
http://support.microsoft.com/kb/314852/en-us?FR=1

The basic registry surgery to try to clear out one of the 'hooks' for Office version mismatches is to use Regedit to search for keys
that end in 0FF1CE (zero FF one CE) and export a safety copy, then delete them restart the PC and try the Beta 2 installation.

==========
Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved? >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi Bob,

Hmmm. If you use Start=>Run and type in
%temp%
are there any log files or subfolders with .log files there (you'll need to have Windows Explorer set to show file extensions in
folders).

Check in the registry to see if the value for the 'logging' key shows
voicewarmup
as it's value. The location is shown here.
http://support.microsoft.com/kb/314852/en-us?FR=1

The basic registry surgery to try to clear out one of the 'hooks' for Office version mismatches is to use Regedit to search for keys
that end in 0FF1CE (zero FF one CE) and export a safety copy, then delete them restart the PC and try the Beta 2 installation.

==========
Bob and Milly,

Thank you for your help so far. Bob, I tried the steps you mentioned, I did
have other Beta 2007 programs installed. I uninstalled those, did another
temp folder cleanup, and ran the steps in the article quoted, including
enabling logging. I still see the same failure as originally described trying
to install the original Beta package (BTW, I moved this off the desktop and
tried to install from a location on C. What seems a little strange is that
after the failure, I went searching for the log file to read through it and
to attach it, but there was no log file found on my system called MSI*.log,
or B2tr.log.

How bad is the registry surgery you are suggesting? What is involved? >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[BobB]

Bob,

I tried the latest suggestions. I was able to find the log files. I went
into the registry and removed all instances of 0ff1ce (keys ending in that
string). I rebooted after removing them and tried a reinstall, but I still
have the same failure result. The log file is fairly verbose, I have attached
the last 30 or so lines here, if that might help.

Property(S): UserSID = S-1-5-21-823518204-1993962763-1343024091-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CRITICALPATH
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1680
Property(S): ScreenY = 1050
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:07:58
Property(S): Date = 9/19/2006
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bob Balcomb
Property(S): COMPANYNAME = Time: Critical
Property(S): Installed = 00:00:00
Property(S): DATABASE = C:\WINDOWS\Installer\3f3229.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installer\3f3229.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\DOCUME~1\bbalcomb\LOCALS~1\Temp\Hx60.tmp
Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
950A89B0841550E3A175FDD4278A5CE8F6D
MSI (s) (7C:CC) [13:07:58:077]: Note: 1: 1724
MSI (s) (7C:CC) [13:07:58:077]: Product: Microsoft Office Access MUI
(English) 2007 (Beta) -- Removal completed successfully.

MSI (s) (7C:CC) [13:07:58:077]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (7C:CC) [13:07:58:077]: Post-install cleanup: removing installer
file 'C:\WINDOWS\Installer\3f3229.msi'
MSI (s) (7C:CC) [13:07:58:087]: MainEngineThread is returning 0
MSI (s) (7C:C4) [13:07:58:087]: Destroying RemoteAPI object.
MSI (s) (7C:FC) [13:07:58:087]: Custom Action Manager thread ending.
=== Logging stopped: 9/19/2006 13:07:58 ===
MSI (c) (48:58) [13:07:58:107]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:58) [13:07:58:107]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/19/2006 13:07:58 ===

 

[BobB]

Bob,

I tried the latest suggestions. I was able to find the log files. I went
into the registry and removed all instances of 0ff1ce (keys ending in that
string). I rebooted after removing them and tried a reinstall, but I still
have the same failure result. The log file is fairly verbose, I have attached
the last 30 or so lines here, if that might help.

Property(S): UserSID = S-1-5-21-823518204-1993962763-1343024091-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CRITICALPATH
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1680
Property(S): ScreenY = 1050
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:07:58
Property(S): Date = 9/19/2006
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bob Balcomb
Property(S): COMPANYNAME = Time: Critical
Property(S): Installed = 00:00:00
Property(S): DATABASE = C:\WINDOWS\Installer\3f3229.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installer\3f3229.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\DOCUME~1\bbalcomb\LOCALS~1\Temp\Hx60.tmp
Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
950A89B0841550E3A175FDD4278A5CE8F6D
MSI (s) (7C:CC) [13:07:58:077]: Note: 1: 1724
MSI (s) (7C:CC) [13:07:58:077]: Product: Microsoft Office Access MUI
(English) 2007 (Beta) -- Removal completed successfully.

MSI (s) (7C:CC) [13:07:58:077]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (7C:CC) [13:07:58:077]: Post-install cleanup: removing installer
file 'C:\WINDOWS\Installer\3f3229.msi'
MSI (s) (7C:CC) [13:07:58:087]: MainEngineThread is returning 0
MSI (s) (7C:C4) [13:07:58:087]: Destroying RemoteAPI object.
MSI (s) (7C:FC) [13:07:58:087]: Custom Action Manager thread ending.
=== Logging stopped: 9/19/2006 13:07:58 ===
MSI (c) (48:58) [13:07:58:107]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:58) [13:07:58:107]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/19/2006 13:07:58 ===

 

[BobB]

Bob,

I tried the latest suggestions. I was able to find the log files. I went
into the registry and removed all instances of 0ff1ce (keys ending in that
string). I rebooted after removing them and tried a reinstall, but I still
have the same failure result. The log file is fairly verbose, I have attached
the last 30 or so lines here, if that might help.

Property(S): UserSID = S-1-5-21-823518204-1993962763-1343024091-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CRITICALPATH
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1680
Property(S): ScreenY = 1050
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:07:58
Property(S): Date = 9/19/2006
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bob Balcomb
Property(S): COMPANYNAME = Time: Critical
Property(S): Installed = 00:00:00
Property(S): DATABASE = C:\WINDOWS\Installer\3f3229.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installer\3f3229.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\DOCUME~1\bbalcomb\LOCALS~1\Temp\Hx60.tmp
Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
950A89B0841550E3A175FDD4278A5CE8F6D
MSI (s) (7C:CC) [13:07:58:077]: Note: 1: 1724
MSI (s) (7C:CC) [13:07:58:077]: Product: Microsoft Office Access MUI
(English) 2007 (Beta) -- Removal completed successfully.

MSI (s) (7C:CC) [13:07:58:077]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (7C:CC) [13:07:58:077]: Post-install cleanup: removing installer
file 'C:\WINDOWS\Installer\3f3229.msi'
MSI (s) (7C:CC) [13:07:58:087]: MainEngineThread is returning 0
MSI (s) (7C:C4) [13:07:58:087]: Destroying RemoteAPI object.
MSI (s) (7C:FC) [13:07:58:087]: Custom Action Manager thread ending.
=== Logging stopped: 9/19/2006 13:07:58 ===
MSI (c) (48:58) [13:07:58:107]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:58) [13:07:58:107]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/19/2006 13:07:58 ===

 

[BobB]

Bob,

I tried the latest suggestions. I was able to find the log files. I went
into the registry and removed all instances of 0ff1ce (keys ending in that
string). I rebooted after removing them and tried a reinstall, but I still
have the same failure result. The log file is fairly verbose, I have attached
the last 30 or so lines here, if that might help.

Property(S): UserSID = S-1-5-21-823518204-1993962763-1343024091-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CRITICALPATH
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1680
Property(S): ScreenY = 1050
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:07:58
Property(S): Date = 9/19/2006
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bob Balcomb
Property(S): COMPANYNAME = Time: Critical
Property(S): Installed = 00:00:00
Property(S): DATABASE = C:\WINDOWS\Installer\3f3229.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installer\3f3229.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\DOCUME~1\bbalcomb\LOCALS~1\Temp\Hx60.tmp
Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
950A89B0841550E3A175FDD4278A5CE8F6D
MSI (s) (7C:CC) [13:07:58:077]: Note: 1: 1724
MSI (s) (7C:CC) [13:07:58:077]: Product: Microsoft Office Access MUI
(English) 2007 (Beta) -- Removal completed successfully.

MSI (s) (7C:CC) [13:07:58:077]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (7C:CC) [13:07:58:077]: Post-install cleanup: removing installer
file 'C:\WINDOWS\Installer\3f3229.msi'
MSI (s) (7C:CC) [13:07:58:087]: MainEngineThread is returning 0
MSI (s) (7C:C4) [13:07:58:087]: Destroying RemoteAPI object.
MSI (s) (7C:FC) [13:07:58:087]: Custom Action Manager thread ending.
=== Logging stopped: 9/19/2006 13:07:58 ===
MSI (c) (48:58) [13:07:58:107]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:58) [13:07:58:107]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/19/2006 13:07:58 ===

 

[BobB]

Bob,

I tried the latest suggestions. I was able to find the log files. I went
into the registry and removed all instances of 0ff1ce (keys ending in that
string). I rebooted after removing them and tried a reinstall, but I still
have the same failure result. The log file is fairly verbose, I have attached
the last 30 or so lines here, if that might help.

Property(S): UserSID = S-1-5-21-823518204-1993962763-1343024091-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CRITICALPATH
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1680
Property(S): ScreenY = 1050
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:07:58
Property(S): Date = 9/19/2006
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bob Balcomb
Property(S): COMPANYNAME = Time: Critical
Property(S): Installed = 00:00:00
Property(S): DATABASE = C:\WINDOWS\Installer\3f3229.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installer\3f3229.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\DOCUME~1\bbalcomb\LOCALS~1\Temp\Hx60.tmp
Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
950A89B0841550E3A175FDD4278A5CE8F6D
MSI (s) (7C:CC) [13:07:58:077]: Note: 1: 1724
MSI (s) (7C:CC) [13:07:58:077]: Product: Microsoft Office Access MUI
(English) 2007 (Beta) -- Removal completed successfully.

MSI (s) (7C:CC) [13:07:58:077]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (7C:CC) [13:07:58:077]: Post-install cleanup: removing installer
file 'C:\WINDOWS\Installer\3f3229.msi'
MSI (s) (7C:CC) [13:07:58:087]: MainEngineThread is returning 0
MSI (s) (7C:C4) [13:07:58:087]: Destroying RemoteAPI object.
MSI (s) (7C:FC) [13:07:58:087]: Custom Action Manager thread ending.
=== Logging stopped: 9/19/2006 13:07:58 ===
MSI (c) (48:58) [13:07:58:107]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:58) [13:07:58:107]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/19/2006 13:07:58 ===