Main Identity & other questions to fix Entourage

[Davekro]

Hello,
New to this forum. It seems very helpful.

I started with problems with my Entourage X. holding 'option' key at launch
did not get 'rebuild' (or any) options. It was recommended that I 'Remove
Office', then reinstall and do the 10.1.9 update.
Unfortunately, when I did 'Remove', it removed Office X from all three
cloned back ups as well as my startup drive... bummer.

I should mention that in my previous attemps to 'delete preferences' and
'rebuild prefs and fonts', I had moved the 'Main Identity' folder to desk top
on 11-12-07 (and left it there). Upon testing and using Entourage, a second
'Main Identity' was created. I renamed it 'Main Identity,1' and moved to desk
top to retest.

Prior to the un-install/re-install of Office X, I renamed the third 'Main
Identity', 'Main Identity,2' and moved it to the desk top along with the
previous two.

After re-insatll and Entourage would not open, I moved all three 'Main
Identity folders' into the 'Office X Identities' folder. At launch, a
dialogue box is now asking me to 'Select an Identity' (from a list of my
three).
I stopped there...
Is there a (simple) way to somehow combine the three? One of the
'alternate' Main Identities was used for 3 days or so.
If I need to only choose the original (with all history except three days),
what exactly will I lose? All messagees rec'd (and tasks created) in those 3
days? See but not open the '3 days' messages? Other?

Thanks very much for any insights.

Dave

 

[Barry Wainwright]

Hello,
New to this forum. It seems very helpful.

I started with problems with my Entourage X. holding 'option' key at launch
did not get 'rebuild' (or any) options.

You have to hold the key down for a long time - not just a couple of
seconds. Keep holdiong it down until entourage is fully started up.

Also, don't try and lauch with the option kley form DragTing or other
laundher utilties - they get in the way opf the modifier key. Find th
eoriginal app icon, and double-click that witht he option key held down.

It was recommended that I 'Remove
Office', then reinstall and do the 10.1.9 update.
Unfortunately, when I did 'Remove', it removed Office X from all three
cloned back ups as well as my startup drive... bummer.

It does? Wow. I didn't think that was 'by design', but I haven't got vX
installed anywhere, so I can't easily check.

I should mention that in my previous attemps to 'delete preferences' and
'rebuild prefs and fonts', I had moved the 'Main Identity' folder to desk top
on 11-12-07 (and left it there). Upon testing and using Entourage, a second
'Main Identity' was created. I renamed it 'Main Identity,1' and moved to desk
top to retest.

That behaviour is normal.

Prior to the un-install/re-install of Office X, I renamed the third 'Main
Identity', 'Main Identity,2' and moved it to the desk top along with the
previous two.

After re-insatll and Entourage would not open, I moved all three 'Main
Identity folders' into the 'Office X Identities' folder. At launch, a
dialogue box is now asking me to 'Select an Identity' (from a list of my
three).
I stopped there...
Is there a (simple) way to somehow combine the three? One of the
'alternate' Main Identities was used for 3 days or so.
If I need to only choose the original (with all history except three days),
what exactly will I lose? All messagees rec'd (and tasks created) in those 3
days? See but not open the '3 days' messages? Other?

Depends very much on what type of accounts you have set up.

IMAP or exchange accounts shouldn't be a problem. All the mail is left on
the server and will be collected in the new identity.

POP accounts are a little more problematical, but you can start up in the
new identity and export all the email, then switch to your main account and
re-import it. To ease this sort of pain and because, as a tester, I keep
switching identities, I leave the account settings of all my POP accounts to
'leave mail on server for 30 days'. Then, the same mail will be downloaded
to all databases that connect within the 30 days.

Thanks very much for any insights.

Dave

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/

 

[Davekro]

--
iMac 20" 2.16 GHz, 1.5GB, OS 10.4.10

You have to hold the key down for a long time - not just a couple of
seconds. Keep holdiong it down until entourage is fully started up.

Also, don't try and lauch with the option kley form DragTing or other
laundher utilties - they get in the way opf the modifier key. Find th
eoriginal app icon, and double-click that witht he option key held down.


It does? Wow. I didn't think that was 'by design', but I haven't got vX
installed anywhere, so I can't easily check.


That behaviour is normal.


Depends very much on what type of accounts you have set up.

IMAP or exchange accounts shouldn't be a problem. All the mail is left on
the server and will be collected in the new identity.

POP accounts are a little more problematical, but you can start up in the
new identity and export all the email, then switch to your main account and
re-import it. To ease this sort of pain and because, as a tester, I keep
switching identities, I leave the account settings of all my POP accounts to
'leave mail on server for 30 days'. Then, the same mail will be downloaded
to all databases that connect within the 30 days.


--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/

I do have POP. Thanks for great idea of storing mail on Comcast server for
30 days, I did that. Original problem is now back...

OK, Main Identity is now (solely) in 'Office X Identity' folder (as
original). Other versions in Trash. Entourage now opens again and is back to
my previous 'troubling symptoms' condition. (after I did 'Remove Office',
reinstalled and did 10.1.9 update, relaunched Entourage)

- I still get the error message at launch: "The action could not be
completed. An unknown error (4362) occurred."
- all original issues remain.
1) cannot see email in 'view pane' ( must open to read)
2) icons do not work (must use menus to do everything)
3) addresses do not auto fill in (must manually type each full address)
4) cannot drag in attachments (must hit add, etc like on a PC)
5) Hold down 'option key' (10 secs before and continue holding thru launch
[from Application folder] and 10 secs after launch) still has no affect. Just
get same error message (4362) and my compromised Entourage program.

Strangely, now the title shown at the top of my open mail window is:
Mail (dot) Main Identity,1

I now look back in 'Office Identities' folder where I had definitely only
"Main Identity', there is also 'Main Identity,1'. Hmmmn, I had noticed when
I was attempting to view the contents of each individual Identity, leaving
only ONE in the Off.X Ident. folder, after launch, a second would be there
too!

Thanks for any help here.

Dave

 

[Davekro]

I thought I was making progress. I Shut Down, held 'Shift' key prior and
during startup to "Quit Remaining Processes". Finally I was able to access
"Rebuild Database.
followed: http://www.entourage.mvps.org/database/rebuild.html to do
the rebuild.

I got a virgin Entourage to open up. Icons seemed to work, etc, but none of
my emails, address book etc ''were there. I dragged the newly created "Main
Identity" (renamed M.I. -rebuilt') to the desk top. I dregged my original
"Main Identity" in to replace 'rebuilt'. Re-launched Entourage. All my
data was there... along with the original problems. (

Any thoughts as to a mis step I made or other options to try from here.

Big tanks for any solutions.

Dave

 

[Davekro]

How was I supposed to add all my old data to a clean new Entourage program
(without bringing the problem?

Thanks, Dave

 

[Diane Ross]

I got a virgin Entourage to open up. Icons seemed to work, etc, but none of
my emails, address book etc ''were there. I dragged the newly created "Main
Identity" (renamed M.I. -rebuilt') to the desk top. I dregged my original
"Main Identity" in to replace 'rebuilt'. Re-launched Entourage. All my
data was there... along with the original problems. (

Any thoughts as to a mis step I made or other options to try from here.

You don't mention what version of Entourage or the OS you are using. How
full is your HD? More info might help.

It sounds like your database is kaput, but another option you could try is
rebuilding on a drive that is very large. See this blog article on details.

<http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_e
xceeded_size_limit.html>

As long as you can open Entourage you can salvage your data. Easiest way is
to use File --> Export select Entourage archive file. This can be imported
into a new Identity that should work with no problems. You'll need to create
your account info as new, but you can drag/copy over the Rules and Signature
files from the bad Identity folder.

Another alternative is to export your contacts as a tab delimited file.
Imports easily. Export your mail as MBOX files. This page gives help for
exporting as MBOX.

<http://www.entourage.mvps.org/database/archive.html>

 

[Diane Ross]

OK, Main Identity is now (solely) in 'Office X Identity' folder (as
original). Other versions in Trash. Entourage now opens again and is back to
my previous 'troubling symptoms' condition. (after I did 'Remove Office',
reinstalled and did 10.1.9 update, relaunched Entourage)

- I still get the error message at launch: "The action could not be
completed. An unknown error (4362) occurred."

Error 4362 indicates database corruption. Since you have done the rebuild,
it appears your Identity is beyond fixing.

- all original issues remain.
1) cannot see email in 'view pane' ( must open to read)
2) icons do not work (must use menus to do everything)
3) addresses do not auto fill in (must manually type each full address)
4) cannot drag in attachments (must hit add, etc like on a PC)
5) Hold down 'option key' (10 secs before and continue holding thru launch
[from Application folder] and 10 secs after launch) still has no affect. Just
get same error message (4362) and my compromised Entourage program.

Since you can open your Identity you can save your data and import it into a
new Identity.

Easiest way is to use File --> Export select Entourage archive file (.rge).
This can be imported into a new Identity that should work with no problems.
You'll need to create your account info as new, but you can drag/copy over
the Rules and Signature files from the bad Identity folder.

Another alternative is to export your contacts as a tab delimited file.
Imports easily. Export your mail as MBOX files. This page gives help for
exporting as MBOX.

Strangely, now the title shown at the top of my open mail window is:
Mail (dot) Main Identity,1

I now look back in 'Office Identities' folder where I had definitely only
"Main Identity', there is also 'Main Identity,1'. Hmmmn, I had noticed when
I was attempting to view the contents of each individual Identity, leaving
only ONE in the Off.X Ident. folder, after launch, a second would be there
too!

Use Switch Identity under File. Rename your Identities there. This should
clear up any confusion over which Identity you are using.

I highly suggest if you are considering upgrading Entourage to 2008, that
you take advantage of the promotions offered by Microsoft. You can get the
Student & Teacher's edition 2004 (no proof needed that you are student or
teacher) for around $150. You will then qualify for a free copy of Office
2008. (will almost free...you'll have to pay for shipping)

Links to promotions:

1) Super Suite Deal: (upgrades to full version) If you acquire a qualifying
Microsoft® Office 2004 for Mac product listed below between November 1, 2007
and January 14, 2008 you are eligible to receive Microsoft® Office 2008 for
Mac Special Media Edition for the cost of shipping and handling ($6.99 US/
$10.00 CDN), plus applicable taxes

<http://www.microsoft.com/mac/go/promotions/supersuitedeal/>

2) Technology Guarantee program: The Microsoft Office 2008 for Mac
Technology Guarantee program allows customers who purchase an edition of
Office 2004 for Mac to receive an edition of Office 2008 for the cost of
shipping, handling and applicable tax. This offer is valid for products
purchased between September 25th, 2007 and March 31st, 2008.

<http://www.microsoft.com/mac/go/promotions/>

Note, the Super Suite Deal has different dates. If you purchased Office 2004
before the Nov. 1 date, then you could only use the technology guarantee
coupon.

 

[Davekro]

--
iMac 20" 2.16 GHz, 1.5GB, OS 10.4.10

You don't mention what version of Entourage or the OS you are using. How
full is your HD? More info might help.

xxx Entourage X on OS 10.4.10. 150GB HD volume has 55gb used, 97gb
available

It sounds like your database is kaput, but another option you could try is
rebuilding on a drive that is very large. See this blog article on details.

xxx Interesting article. MY iMac with 1.5 Gb of ram, has a 250GB internal
drive partitioned into 150gb main (I'm booted in) and 100mb backup volumes.
Formatted in Mac OS Extended (journaled). My old database said it was 1.36
Gb, but for as long as I have had this Entourage database and how much I
save, I would be curious if that was a problem. But it seemed my rebuild was
good. Just that I mistakenly thought I could "add my data to the fresh
Entourage by putting the old 'Main Identities' into 'Office X Identities' in
place of the newly created Identity.

I run Mac Janitor and 'repair permissions' regularly on the main volume as I
Carbon Copy Clone it often for running back ups to an External Drive.
RAM is not an issue (page ins 85,000/ page outs zero)

<http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_e
xceeded_size_limit.html>

As long as you can open Entourage you can salvage your data. Easiest way is
to use File --> Export select Entourage archive file. This can be imported
into a new Identity that should work with no problems. You'll need to create
your account info as new, but you can drag/copy over the Rules and Signature
files from the bad Identity folder.

Is there step by step KB article for the above? The above sounds like a
possible solution, since the rebuild got me a fresh working Entourage, I just
ruined it by putting my 'old' Main Identity into it. Would above 'export'
possibly move my data, but leave the bad mojo? Even if I were to buy Office
2004, wouldn't I be faced with exactly the same problem of getting my old
data into the new Entourage (albeit 2004 version this time), trying to leave
behind the bad mojo? (I'm just guessing?)

Another alternative is to export your contacts as a tab delimited file.
Imports easily. Export your mail as MBOX files. This page gives help for
exporting as MBOX.

<http://www.entourage.mvps.org/database/archive.html>

xxx This article seems much more involved than I feel comfortable with and
does not feel that straight forward (to me non- tech brain ;o)

My next window of opportunity to work on this Entourage problem will not be
until Wednesday. I am glazing over now, having spent the better part of
today working on it.

So, I have done the database rebuild, the Daemon removal, and most recently...
used Tools/Run Sched./ Empty Deleted folder.
- On the 'Deleted Items' folder ...
1st try deleted 5,121 messages. 2nd try would not work. So I started
highlight, hit command-delete, thru multiple 'screen fulls' of messages.
Until I got to one message that won't delete. When I was able to high light
it, I tried several command /deletes and always got the (4362) error Msg. So
now the window of my Deleted Items folder is all grey (and I cannot scroll to
the 10/29 'stuck' message).
- The window of my Sent Items folder has two grea patches between messages.
I can scroll thru the many msgs in the Inbox all the way to the end, with no
gray patches.

Thats all for me tonight.

Diane and Barry, thank you VERY MUCH for your patience with me as I muddle
through this trouble shooting process.

Dave

 

[Diane Ross]

How was I supposed to add all my old data to a clean new Entourage program
(without bringing the problem?

The exported data usually fixes the corruption. The corruption occurs in the
database where Entourage classifies your data. The links etc. are not
carried over to the new database. Even if you rebuild your database you can
loose these links. Often rules have to be reset to point to the folders.

 

[Diane Ross]

But it seemed my rebuild was
good. Just that I mistakenly thought I could "add my data to the fresh
Entourage by putting the old 'Main Identities' into 'Office X Identities' in
place of the newly created Identity.

You replaced your working rebuilt Identity with the old one. I just checked
and Entourage X does not have the export as Entourage archive file. The
Entourage archives are so much easier to import, but look on the bright side
you can still open Entourage and can manually archive your mail.

I'll try to make the steps as simple as possible.

1.. Under File in the menu bar select Export Contacts. This will create a
tab delimited file.

2. Export your messages as mbox files. To do this the easy way get this
script, Export folders and it will automatically move all of your folders
and subfolders to the desktop. It will fail on a folder with corruption. If
that happens, you will have to do this manually.

Export folders <http://scriptbuilders.net/files/exportfolders1.1.html>

To manually move folder, drag each folder and subfolder to the desktop.
You'll need to create Finder folders to help keep this organized.

2.a Open the Junk Mail Filter and copy the junk domains you have added.
Paste them in a text file.

3. Under Entourage in the menu bar select to Switch Identities. Create a new
Identity, name it something like Dave to distinguish it from the other
Identities.

4. When you open the new Identity, enter your Account info. Select Work
Offline while you are setting up. (under Entourage in the menu bar). Open
your Entourage preferences under Entourage in the menu bar and make your
selections there.

5. Under File --> Import select your tab delimited file for Contacts. Check
these for problems after importing.

6. Drag each MBOX file to the folder list. Subfolders can be dragged to the
root folder.

7. Your rules, Mailing List Manager and Signature files are probably OK.
Option drag them so you're copying them from your old Identity replacing the
blank ones.

8. Open each rule and Mailing List Manager rule and reset the folder
destination. Your sigs should be OK. Just give them a look. Be sure to check
your default sig in Accounts to be sure it's set correctly.

9. open the Junk Mail Filter and set your preference. Also paste in the
junk domains.

10. turn off Work offline and you should be in a working Identity. Entourage
2004 should not have a problem importing the new Identity where it would
probably choke on the ones with corruption.

Once you are satisfied with the export, delete the old corrupt Identities.

Lastly, set a Task to remind you to backup.See my tip on archiving using
chronological folders

<http://www.entourage.mvps.org/database/backup.html#folderorg>

 

[Davekro]

Diane,
Thanks for the info. I am on the road today. Hopefully I can try your ideas
on Weds.

Dave

 

[Davekro]

Even before pondering trying the steps you outline to export data, an
immediate question before proceeding anywhere, is how to answer this dialog
box that showed up. I don't want to put my self further down the 'rabbit
hole' by choosing incorrectly.
" Entourage - New Settings
New settings have been created for this application. Do you wish to use
these new settings from now on? [ Use new settings ] [ Use original
settings ] "
I do not know what settings are being referred to.

From what you said, it seems even buying Office 2004, I would be in exactly
the same situation limited to the exact same way of getting my old data into
Office 2004. I was becoming OK with 'buyiing' my way out of this problem for
$150. Crap, now that would not even help???

If there was an advantage, and I purchased Office 2004 now, I guess I would
be eligible for either offer. Offer 1) lists 'Media edition'. Offer 2)
just says Office 2004. Is there a difference and if so which is better?

From your earlier post on Exporting (thank you), there are many things I am
not clear on in that process. I fear I would 'make guesses' in this involved
process leaving me with an unworkable program.

I appreciate your patience, time and knowledge.

Dave

 

[Davekro]

--
iMac 20" 2.16 GHz, 1.5GB, OS 10.4.10

You replaced your working rebuilt Identity with the old one. I just checked
and Entourage X does not have the export as Entourage archive file. The
Entourage archives are so much easier to import, but look on the bright side
you can still open Entourage and can manually archive your mail.

I'll try to make the steps as simple as possible.

1.. Under File in the menu bar select Export Contacts. This will create a
tab delimited file.

2. Export your messages as mbox files. To do this the easy way get this
script, Export folders and it will automatically move all of your folders
and subfolders to the desktop. It will fail on a folder with corruption. If
that happens, you will have to do this manually.

Having seen anomolies in the folders: 'Sent Mail' & 'Deleted Mail', is there
a way to NOT INCLUDE these two folders and hope all other folders are not
corrupted and hence do the 'easy way' export? If so, AND the 'easy way'
export fails at another folder, would I :
1) see which folder it was?
2) be able to Quit 'easy way' process, remove bad folder (as I did with Sent
& Deleted), then restart the 'easy way' process?
3) If "2)", and I had to do this one or more times, would files be created
each time that would confuse the process (or make it unworkable)?

Export folders <http://scriptbuilders.net/files/exportfolders1.1.html>

To manually move folder, drag each folder and subfolder to the desktop.
You'll need to create Finder folders to help keep this organized.

Would this 'manual move' lose ALL folder hierachy? Would I need to to
individually drag 50+? folders individually to a single level on the desk
top (into previously created folders there) to accept each folders messages?
That would be untenable.


***************
I'll forgo questions on 2 thru 10 for now. (I'm praying for good news above
;o)

Thank You,
Dave

 

[Davekro]

My 11-21 posts did not bring discussion to top?? Trying this post to do so.
Dave

 

[Diane Ross]

Even before pondering trying the steps you outline to export data, an
immediate question before proceeding anywhere, is how to answer this dialog
box that showed up. I don't want to put my self further down the 'rabbit
hole' by choosing incorrectly.
" Entourage - New Settings
New settings have been created for this application. Do you wish to use
these new settings from now on? [ Use new settings ] [ Use original
settings ] "
I do not know what settings are being referred to.

Where and what are you doing to see this setting?

From what you said, it seems even buying Office 2004, I would be in exactly
the same situation limited to the exact same way of getting my old data into
Office 2004. I was becoming OK with 'buyiing' my way out of this problem for
$150. Crap, now that would not even help???

While you are still able to open Entourage export your data. Tomorrow
Entourage could fail to open and you'll be in deep trouble.

If there was an advantage, and I purchased Office 2004 now, I guess I would
be eligible for either offer. Offer 1) lists 'Media edition'. Offer 2)
just says Office 2004. Is there a difference and if so which is better?

Media might be of interest to you and if so that would be a good deal. You
can install on your computer and one laptop but can't use both at the same
time if networked. The other, gives you three licenses to use and for many
home users this is useful.

From your earlier post on Exporting (thank you), there are many things I am
not clear on in that process. I fear I would 'make guesses' in this involved
process leaving me with an unworkable program.

Try one thing at a time. We're here to help guide you.

 

[Diane Ross]

Having seen anomolies in the folders: 'Sent Mail' & 'Deleted Mail', is there
a way to NOT INCLUDE these two folders and hope all other folders are not
corrupted and hence do the 'easy way' export? If so, AND the 'easy way'
export fails at another folder, would I :
1) see which folder it was?
2) be able to Quit 'easy way' process, remove bad folder (as I did with Sent
& Deleted), then restart the 'easy way' process?
3) If "2)", and I had to do this one or more times, would files be created
each time that would confuse the process (or make it unworkable)?

There is no way to modify the file to exclude a folder. It's been a long
time since I had it fail and I don't remember how I knew what folder it was
other then by manually looking at the folders.

If you are like me, some of your subfolders have the same name as other
subfolders. This can get confusing when using the script. You would need to
modify the folder names so it's associated with the root folder.

Would this 'manual move' lose ALL folder hierachy? Would I need to to
individually drag 50+? folders individually to a single level on the desk
top (into previously created folders there) to accept each folders messages?
That would be untenable.

Is losing all of your mail untenable?

One other option you can try for exporting is Paul Berkowitz's shareware
Export-Import. It has a demo but it's somewhat limited. Users have had very
good success with it and it might be worth the $20.00

Export-Import Entourage

<http://scriptbuilders.net/files/exportimportentourage1.3.10.html>

What the scripts do

50 scripts to export and import almost everything ‹ Contacts, Groups,
Calendar Events, Tasks, Notes, Messages, Folders, Accounts, Signatures,
Mailing Lists and Categories ‹ from one identity of Entourage X or 2004 to
any other, to and from Entourage 2001, and to transfer Contacts, Calendar,
Tasks and Notes to and from other PIM programs on the Mac and Windows, with
special converters for Microsoft Outlook, Excel and other programs.

You can import/export between all versions of Entourage, Outlook, Palm
Desktop and other PIMs which can handle tab-delimited text or
comma-separated files.*

The scripts enable archiving, restoration, and data synching or
transporting. Some operations are not possible for all types of data, and
some are not possible to or from programs that do not support the functions
required. The Outlook and Other Converters transfer contacts, calendar,
tasks and notes ‹ there are instructions for transferring messages without
scripts in this ReadMe.

 

[Davekro]

Diane,
Well, I tried MANY times with Paul Berkowitz's (full version) scripts. The
export always fails on the Sent & Deleted Items folders. It took a long time
to forceably delete almost all emails from both folders. I cannot delete the
last (1) out of Deleted and last two out out of Sent folders. Once I
narrowed problem to these two folders, I tried many times to Export each one
separately, using 'archive older than "x" date as well as trying the 'delete
after Export' option, hoping that might clear out the corrupted folders. I
thought I might get by by exporting/archiving older than a certain date to
get all but the most recent data exported, but the Kagi script just can't
get past the two corrupted folders. Tools/Run Schedule/ Empty Deleted and
Sent folders was no match for those last few messages (which do not even show
in the window, just says at bottom left of window (2) items, o displayed.

Any other options besides one by one folders? If not, might one script be
easier than the other? (exportfolders1.1.html vs.
exportimportentourage1.3.10.html )

What a time suck this has been... /

Thanks, Dave

 

[Diane Ross]

Well, I tried MANY times with Paul Berkowitz's (full version) scripts. The
export always fails on the Sent & Deleted Items folders. It took a long time
to forceably delete almost all emails from both folders. I cannot delete the
last (1) out of Deleted and last two out out of Sent folders. Once I
narrowed problem to these two folders, I tried many times to Export each one
separately, using 'archive older than "x" date as well as trying the 'delete
after Export' option, hoping that might clear out the corrupted folders. I
thought I might get by by exporting/archiving older than a certain date to
get all but the most recent data exported, but the Kagi script just can't
get past the two corrupted folders. Tools/Run Schedule/ Empty Deleted and
Sent folders was no match for those last few messages (which do not even show
in the window, just says at bottom left of window (2) items, o displayed.

Any other options besides one by one folders? If not, might one script be
easier than the other? (exportfolders1.1.html vs.
exportimportentourage1.3.10.html )

Since they are failing this questions seems moot.

What a time suck this has been... /

Just so we covered this before...you did do a advanced rebuild of the
database?

 

[Davekro]

Barry,

Dianne has been working with me on trying to help me work around the
corruption in my Entourage by Exporting. I am at my wits end and thought I
check if you might have any different perspective. Below is my latest
attempts to get away from the corruption via exporting.


Well, I tried MANY times with " exportimportentourage1.3.10.html (full
version) scripts. The export always fails on the Sent & Deleted Items
folders. It took a long time
to forceably delete almost all emails from both folders. I cannot delete the
last (1) out of Deleted and last two out out of Sent folders. Once I
narrowed problem to these two folders, I tried many times to Export each one
separately, using 'archive older than "x" date as well as trying the 'delete
after Export' option, hoping that might clear out the corrupted folders. I
thought I might get by by exporting/archiving older than a certain date to
get all but the most recent data exported, but the Kagi script just can't
get past the two corrupted folders. Tools/Run Schedule/ Empty Deleted and
Sent folders was no match for those last few messages (which do not even show
in the window, just says at bottom left of window (2) items, o displayed.

Any other options besides one by one folders? If not, might one script be
easier than the other? (exportfolders1.1.html vs.
exportimportentourage1.3.10.html )

What a time suck this has been... /

Thanks, Dave

 

[Paul Berkowitz]

If you've exported everything that you actually need - you surely don't need
anything in Deleted Items folder and I'm assuming that if you're trying to
delete remaining messages in Sent Items you've already exported what you
actually do need - why don't you just create a new identity and import the
folders you do need into that? You can also use the scripts to export
anything else you need to keep (contacts, calendar, signatures, etc.) and
import into the new identity. When you've got as much as you need in the new
identity, just delete the old one and forget about it.

I'm coming very late to this, without access to previous messages, so I may
well may be missing something important. If so, sorry.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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