Patrick - thanks for the advice. I searched for "officeav.dll" using
Desktop
Search and found no file by that name. I have gone into Control Panel
and
it's options for modifying the program were related to whether I wanted
to
set up separate accounts with different levels of protection re:
parental
controls, internet access, etc. I have not rebooted since choosing not
to
modify this feature, but will do so now and see if I can get Office to
stop
scanning every document.
I have tried on-line chat with Symantic's support staff three times now
and
they seem to be clueless about the problem, much less about a
work-around.
The last time they said to try back later when the staff person in
India who
works compatability might be available.
Is the only other option to simply remove Norton entirely and rely upon
Windows Defender instead?
Linc
p.s. thanks for your patience
:
Do you get anywhere with Control Panel, Add/Remove Programs, Change
Norton Anti-Virus 2006? Is there any option to remove Office
plugins/addins?
I don't have NAV 2006, so I can't check this here.
You might be able to do something manually about this:
Search for officeav.dll and if found go to Start/Run and run the
following command:
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
I have no idea whether NAV will not just revert this once you reboot
your computer though.
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:
http://pschmid.net/office2007/customize
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***
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"(e-mail address removed)"
Patrick - that knowledge base article does not reference how to
disable
automatic scanning in Norton Anti-Virus 2006. None of what you
have
suggested works on that version. I have gone into the control
panel of
Norton Protection Center and turned off Auto-Protect and made sure
that the
box for re-starting Auto Protect at start-up is disabled. Even
with this,
once I reboot the computer it still restores the Auto Protect and
every
existing document when I try to open it is error messaged as being
unavailable as soon as Word or Excel tries to scan for viruses. If
I simply
disable Auto-Protect and don't reboot, I get the same result.
Is there some other feature on my Fujitsu LIfeBook T4210 that would
be
telling Office to use the plug in for Norton every time Office
opens? This
is very frustrating and probably means I need to remove Norton from
my
computer entirely or abandon using Office 2007.
Linc
:
Thanks! Always glad to have a new subscriber.
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:
http://pschmid.net/office2007/customize
OneNote 2007:
http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog:
http://pschmid.net/blog/feed
Having checked Patrick's site etc, all I can say to everyone is
read what
Patrick has said and you'll resolve the issue regarding none
opening files
etc. Keep up the good work Patrick I've now registered to
receive your
updates as and when
:
You want to look at KB 329820, method 2.
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:
http://pschmid.net/office2007/customize
OneNote 2007:
http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog:
http://pschmid.net/blog/feed
"(e-mail address removed)"
message
Hi, this is Lincoln and I am having a similar problem that
seems to be a
result of the anti-virus program (Norton 2006 Anti-Virus)
on my computer
being incompatible with the technical refresh version of
the Beta. If you
look at the error message that pops up and go to the
MIcrosoft Knowledge Base
article 835404 it gives instructions on how to disable the
Norton plug-in,
but for earlier versions of Office. I can't seem to find a
way within Office
2007 Beta to simply disable the automatic virus scan.
If anyone knows how to disable the automatic virus scan
from within Office,
please let me know.
Linc
:
Hi Lee
Thanks for the help it looks like I will just have to
delete it all.
Cheers,
Malcolm.
:
If you look in 'Add/Remove Programs' and click Show
Updates, the Beta 2 TR is
listed as an update but it cannot be removed. The only
way you would be able
to do it is to remove Office 2007 (everything) and then
re-install Beta 2
only.
:
Hi Lee
I have tried to reinstall , still the same. Is there
anyway to uninstall the
beta refresh? to get back to just the beta version.
:
Tried re-installing?
They probably directed you to this page becasue
this is a BETA product and
there is very limited technical support, mostly
just these newsgroups!
:
I had been running the Beta 2 of Office no
problem. When I installed the
Technical Refresh, I now have a problem where non
of the programmes will
load there relevant files.
Can anyone help as all microsoft do is direct you
to this page.
Thanks.
Malcolm.
