Major Problelm with Beta Technical Refresh

[Stephen Clarke]

To disable the Office plug-in in Norton AntiVirus 2006:

1. In Norton Protection Center, click Options.
2. Click Norton AntiVirus.
3. Click Miscellaneous.
4. Uncheck Turn Office plug-in on.
5. Click OK.

This worked for me.

Patrick - that knowledge base article does not reference how to disable
automatic scanning in Norton Anti-Virus 2006. None of what you have
suggested works on that version. I have gone into the control panel of
Norton Protection Center and turned off Auto-Protect and made sure that the
box for re-starting Auto Protect at start-up is disabled. Even with this,
once I reboot the computer it still restores the Auto Protect and every
existing document when I try to open it is error messaged as being
unavailable as soon as Word or Excel tries to scan for viruses. If I simply
disable Auto-Protect and don't reboot, I get the same result.

Is there some other feature on my Fujitsu LIfeBook T4210 that would be
telling Office to use the plug in for Norton every time Office opens? This
is very frustrating and probably means I need to remove Norton from my
computer entirely or abandon using Office 2007.

Linc

Thanks! Always glad to have a new subscriber.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Having checked Patrick's site etc, all I can say to everyone is read what
Patrick has said and you'll resolve the issue regarding none opening files
etc. Keep up the good work Patrick I've now registered to receive your
updates as and when

:

You want to look at KB 329820, method 2.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

"(e-mail address removed)"

Hi, this is Lincoln and I am having a similar problem that seems to be a
result of the anti-virus program (Norton 2006 Anti-Virus) on my computer
being incompatible with the technical refresh version of the Beta. If you
look at the error message that pops up and go to the MIcrosoft Knowledge Base
article 835404 it gives instructions on how to disable the Norton plug-in,
but for earlier versions of Office. I can't seem to find a way within Office
2007 Beta to simply disable the automatic virus scan.

If anyone knows how to disable the automatic virus scan from within Office,
please let me know.
Linc

:

Hi Lee
Thanks for the help it looks like I will just have to delete it all.
Cheers,
Malcolm.

:

If you look in 'Add/Remove Programs' and click Show Updates, the Beta 2 TR is
listed as an update but it cannot be removed. The only way you would be able
to do it is to remove Office 2007 (everything) and then re-install Beta 2
only.

:

Hi Lee
I have tried to reinstall , still the same. Is there anyway to uninstall the
beta refresh? to get back to just the beta version.

:

Tried re-installing?

They probably directed you to this page becasue this is a BETA product and
there is very limited technical support, mostly just these newsgroups!

:

I had been running the Beta 2 of Office no problem. When I installed the
Technical Refresh, I now have a problem where non of the programmes will
load there relevant files.
Can anyone help as all microsoft do is direct you to this page.
Thanks.

Malcolm.

 

[Malcolm]

Hi Patrick
Once again thank you for the information, I have subscribed to your office
blog as now I know where I can get help.
Cheers for now,
Malcolm.

Hi Malcom,

It's actually Microsoft's fault. There is a bug in B2TR that should be
fixed for RTM.
Risk? I would wager close to none. Norton scans any file you open anyhow
with its normal online virus scanner. In addition, the security features
of Office 2007 should prevent macros from just running.
I wouldn't be worried. I use Symantec Anti-Virus Corporate Edition,
which is the corporate big brother of NAV, and Windows Live OneCare.
Both don't even have an Office plugin.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Hi Patrick
I followed you advice and now I can get access to my files using office.
Thank you very much for the help.
How much of a security risk is it, not having the plugin operative? and will
Norton be fixing it?
Once again thanks,
Malcolm

Thanks! Always glad to have a new subscriber.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Having checked Patrick's site etc, all I can say to everyone is read what
Patrick has said and you'll resolve the issue regarding none opening files
etc. Keep up the good work Patrick I've now registered to receive your
updates as and when

:

You want to look at KB 329820, method 2.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

"(e-mail address removed)"

Hi, this is Lincoln and I am having a similar problem that seems to be a
result of the anti-virus program (Norton 2006 Anti-Virus) on my computer
being incompatible with the technical refresh version of the Beta. If you
look at the error message that pops up and go to the MIcrosoft Knowledge Base
article 835404 it gives instructions on how to disable the Norton plug-in,
but for earlier versions of Office. I can't seem to find a way within Office
2007 Beta to simply disable the automatic virus scan.

If anyone knows how to disable the automatic virus scan from within Office,
please let me know.
Linc

:

Hi Lee
Thanks for the help it looks like I will just have to delete it all.
Cheers,
Malcolm.

:

If you look in 'Add/Remove Programs' and click Show Updates, the Beta 2 TR is
listed as an update but it cannot be removed. The only way you would be able
to do it is to remove Office 2007 (everything) and then re-install Beta 2
only.

:

Hi Lee
I have tried to reinstall , still the same. Is there anyway to uninstall the
beta refresh? to get back to just the beta version.

:

Tried re-installing?

They probably directed you to this page becasue this is a BETA product and
there is very limited technical support, mostly just these newsgroups!

:

I had been running the Beta 2 of Office no problem. When I installed the
Technical Refresh, I now have a problem where non of the programmes will
load there relevant files.
Can anyone help as all microsoft do is direct you to this page.
Thanks.

Malcolm.

 

[Joel]

This solved the problem of not being able to open documents after installing
Office B2TR. I do hope that there will be a proper solution to this issue in
the near future.

To disable the Office plug-in in Norton AntiVirus 2006:

1. In Norton Protection Center, click Options.
2. Click Norton AntiVirus.
3. Click Miscellaneous.
4. Uncheck Turn Office plug-in on.
5. Click OK.

This worked for me.

Patrick - that knowledge base article does not reference how to disable
automatic scanning in Norton Anti-Virus 2006. None of what you have
suggested works on that version. I have gone into the control panel of
Norton Protection Center and turned off Auto-Protect and made sure that the
box for re-starting Auto Protect at start-up is disabled. Even with this,
once I reboot the computer it still restores the Auto Protect and every
existing document when I try to open it is error messaged as being
unavailable as soon as Word or Excel tries to scan for viruses. If I simply
disable Auto-Protect and don't reboot, I get the same result.

Is there some other feature on my Fujitsu LIfeBook T4210 that would be
telling Office to use the plug in for Norton every time Office opens? This
is very frustrating and probably means I need to remove Norton from my
computer entirely or abandon using Office 2007.

Linc

Thanks! Always glad to have a new subscriber.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Having checked Patrick's site etc, all I can say to everyone is read what
Patrick has said and you'll resolve the issue regarding none opening files
etc. Keep up the good work Patrick I've now registered to receive your
updates as and when

:

You want to look at KB 329820, method 2.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

"(e-mail address removed)"

Hi, this is Lincoln and I am having a similar problem that seems to be a
result of the anti-virus program (Norton 2006 Anti-Virus) on my computer
being incompatible with the technical refresh version of the Beta. If you
look at the error message that pops up and go to the MIcrosoft Knowledge Base
article 835404 it gives instructions on how to disable the Norton plug-in,
but for earlier versions of Office. I can't seem to find a way within Office
2007 Beta to simply disable the automatic virus scan.

If anyone knows how to disable the automatic virus scan from within Office,
please let me know.
Linc

:

Hi Lee
Thanks for the help it looks like I will just have to delete it all.
Cheers,
Malcolm.

:

If you look in 'Add/Remove Programs' and click Show Updates, the Beta 2 TR is
listed as an update but it cannot be removed. The only way you would be able
to do it is to remove Office 2007 (everything) and then re-install Beta 2
only.

:

Hi Lee
I have tried to reinstall , still the same. Is there anyway to uninstall the
beta refresh? to get back to just the beta version.

:

Tried re-installing?

They probably directed you to this page becasue this is a BETA product and
there is very limited technical support, mostly just these newsgroups!

:

I had been running the Beta 2 of Office no problem. When I installed the
Technical Refresh, I now have a problem where non of the programmes will
load there relevant files.
Can anyone help as all microsoft do is direct you to this page.
Thanks.

Malcolm.

 

[Mike]

Just want to say "Thank you" for this thread. This is exactly the issue I
have been wrestling with for the last few days. It has been a real source of
frustration. This thread fixed my problem in under five minutes.
--
Mike

To disable the Office plug-in in Norton AntiVirus 2006:

1. In Norton Protection Center, click Options.
2. Click Norton AntiVirus.
3. Click Miscellaneous.
4. Uncheck Turn Office plug-in on.
5. Click OK.

This worked for me.

Patrick - that knowledge base article does not reference how to disable
automatic scanning in Norton Anti-Virus 2006. None of what you have
suggested works on that version. I have gone into the control panel of
Norton Protection Center and turned off Auto-Protect and made sure that the
box for re-starting Auto Protect at start-up is disabled. Even with this,
once I reboot the computer it still restores the Auto Protect and every
existing document when I try to open it is error messaged as being
unavailable as soon as Word or Excel tries to scan for viruses. If I simply
disable Auto-Protect and don't reboot, I get the same result.

Is there some other feature on my Fujitsu LIfeBook T4210 that would be
telling Office to use the plug in for Norton every time Office opens? This
is very frustrating and probably means I need to remove Norton from my
computer entirely or abandon using Office 2007.

Linc

Thanks! Always glad to have a new subscriber.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Having checked Patrick's site etc, all I can say to everyone is read what
Patrick has said and you'll resolve the issue regarding none opening files
etc. Keep up the good work Patrick I've now registered to receive your
updates as and when

:

You want to look at KB 329820, method 2.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

"(e-mail address removed)"

Hi, this is Lincoln and I am having a similar problem that seems to be a
result of the anti-virus program (Norton 2006 Anti-Virus) on my computer
being incompatible with the technical refresh version of the Beta. If you
look at the error message that pops up and go to the MIcrosoft Knowledge Base
article 835404 it gives instructions on how to disable the Norton plug-in,
but for earlier versions of Office. I can't seem to find a way within Office
2007 Beta to simply disable the automatic virus scan.

If anyone knows how to disable the automatic virus scan from within Office,
please let me know.
Linc

:

Hi Lee
Thanks for the help it looks like I will just have to delete it all.
Cheers,
Malcolm.

:

If you look in 'Add/Remove Programs' and click Show Updates, the Beta 2 TR is
listed as an update but it cannot be removed. The only way you would be able
to do it is to remove Office 2007 (everything) and then re-install Beta 2
only.

:

Hi Lee
I have tried to reinstall , still the same. Is there anyway to uninstall the
beta refresh? to get back to just the beta version.

:

Tried re-installing?

They probably directed you to this page becasue this is a BETA product and
there is very limited technical support, mostly just these newsgroups!

:

I had been running the Beta 2 of Office no problem. When I installed the
Technical Refresh, I now have a problem where non of the programmes will
load there relevant files.
Can anyone help as all microsoft do is direct you to this page.
Thanks.

Malcolm.