microsoft office activation assistant for netbooks

[Lilly]

So no updates?

When I click the activation wizards I still only get two choices, buy or trial for 60 days.

in my view a 1 year pre paid trial means that you've paid for 1 year of office 2007 and this should be what you get.

Anyone had any joy contacting Samsung directly?

 

[Doug]

So no updates?

When I click the activation wizards I still only get two choices, buy or trial for 60 days.

in my view a 1 year pre paid trial means that you've paid for 1 year of office 2007 and this should be what you get.

Anyone had any joy contacting Samsung directly?

 

[Edward Sammut]

Hi there I have the same problem with my Samsung N140. Tried to call Samsung and they were unhelpful and said all software problems should be discussed with the software manufacturer not with Samsung, and all hardware problems should be referred to the place where the machine was bought. Typical. What exactly are they there to do then. Sit and tell people this all day?

My understanding is that Microsoft Office Prepaid is a different thing to the Office 60 day Trial. It it meant to come with a little card with a product key similair to the Windows one stuck to the underside of the computer. Typing it in should unlock the product for 1 year.

So, to the nice person from Microsoft who replied earlier, I think you need to understand your products better! Is there any news when this shambles will be sorted out?

 

[C Eberle]

New Samsung, same problem..

 

[C Eberle]

Having a look around in some messageboards it looks as if Samsung blames MS for turning the activation page off. It would be nice to know who is responsible for this nasty surprise (a main reason for choosing the Samsung was the one year trial) to resolve the situation

Honestly I do feel misled as the box does not include what I paid for.

 

[franzi]

I've just taken delivery of a Samsung N140 Netbook with Windows 7 and have exactly the same problem. MS Office is preinstalled together with a desktop icon labelled 'Microsoft Office 1-year Prepaid - Online' This runs "C:\Program Files\Microsoft Office Activation Assistant for Netbooks\" which hitshttps://trial.trymicrosoftoffice.com/netbook/connect.aspxgiving the following error: HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS).
Have logged a service request with Samsung and will post back with an update.

Did you get anywhere with Samsung?

I can't tell where this problem extends to. It is the same on my N140
bought 2 weeks ago from Amazon in the UK. The Amazon remedy seems to
go no further than sending the netbook back for a refund, which I
don't want to do as other software is now installed and personalised.

I get the impression that this problem also applies to the USA?

I don't know how to deal with it, except through Samsung, as they must
be responsible for what they have loaded on to their product before
shipping.

If anyone cracks the problem, please post here.

 

[Mark]

We've had the same problem with a Samsung N140 bought yesterday for my girlfriend (£229 from Carphone Warehouse, very good price!). I actually had an N140 for my birthday back in September 09 when they first came out, and I registered my Office 1 year trial while in the US at the end of October 09. I used the icon on the desktop and I remember the product key being already present and just 'clicking next'. My free 1 year is still running now without any trouble

We have just spoken to two different people at Samsung tech support, the second person was actually reasonably helpful. He said that Microsoft themselves pulled the plug on the one year trials and now force everyone to the 60 day trial. He recommended installing OpenOffice (which I've used many times before)

I was just wondering if anyone had any experience of using a retail package of Office 2007 Home and Student? I believe they come with 3 licences. Is it possible to use one of those licences with the Samsung installation if they haven't already been used

Mark.

 

[jedwards23]

I also have the same problem - Samsung N140 says 1-year prepaid tria
however no license key was shipped. Upon clicking on the deskto
shortcut to activate, I get taken to a Try for 60 days or Buy

 

[sawbrids]

I just got the same laptop and am having the exact same problem - where is
the product key??

Is this "one year prepaid online" business all rubbish?

 

[liverbird_uk]

The servers are being updated which is causing the return of this error
message. Please use the 25 boots for the trial and check back shortly.
Apologize for the inconvenience.

Ok so in January they said the servers are being updated?
It's now April! what's going on?

I too have a samsung netbook and it says we have a "one year prepaid online"
.... I've had my netbook for a few months but only recently wanted to use the
Office program and so needed to validate and enter the key .... I'll be
demanding a refund from Samsung if they fob this one off, part of the reason
I chose this netbook over another was for the 1 year Office applications.

Has anybody been able to sort this out?

 

[bee]

Its now may, still no response or info about what we samsung netbook users are supposed to do. I think i will return mine if they do not sort out anything soon. If everyone using the netbook done the same i think samsung would have a problem on there hands

When you go shopping anything you buy is covered by a law called the Sale of Goods Act 1979. This means that when you buy a product it should be
as describe
fit for purpos
of satisfactory quality

I think it says it all above product not as described !!!!!!!

 

[ANONYMOUS]

What exactly is your problem baby? This is not a place to vent your
anger on someone. Please state your problem briefly using this link:

<
hth

Its now may, still no response or info about what we samsung netbook

users are supposed to do. I think i will return mine if they do not

sort out anything soon. If everyone using the netbook done the same

i think samsung would have a problem on there hands.

When you go shopping anything you buy is covered by a law called

 

[Kaan]

Hello I`m from turkey, my friend bought me a samsung n130 netbook in november
from united states. I also have the icon of 1 year prepaid online for
microsoft office on my desktop but when I click it; it only gives me an
option to download the 60 day trial or to buy the full version. I tried the
product key under my computer and it says its a wrong product key. I used all
my 25 times of office and now I need to do a homework and I cannot do
anything. Im really dissappointed by this issue, I would really appreciate if
someone tells me what to do.

Thanks,
Kaan Boranalp.

 

[Browni]

Did you get anywhere with Samsung?

I can't tell where this problem extends to. It is the same on my N140
bought 2 weeks ago from Amazon in the UK. The Amazon remedy seems to
go no further than sending the netbook back for a refund, which I
don't want to do as other software is now installed and personalised.

I get the impression that this problem also applies to the USA?

I don't know how to deal with it, except through Samsung, as they must
be responsible for what they have loaded on to their product before
shipping.

If anyone cracks the problem, please post here.

 

[Edward]

this is very interesting. I bought the Samsung for my fiancee and we have the same problem with the Office. As things stand I think my next machine is a Mac! And i'm definitely switching to OpenOffice. Cheerio MS.