my MS office set-up CD doesn't work

[shelleyS]

I bought MS office student/teacher in New Zealand (home country) a couple of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program" (office)
so that I could reinstall it- but my original disc now doesn't work- it just
doesn't register in my CD drive (other CD's work fine). does anyone know if
there is any way to get a replacement? (couldn't ask this in MS professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[JoAnn Paules [MVP]]

Did you try cleaning the disk?

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[shelleyS]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley