my MS office set-up CD doesn't work

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[JoAnn Paules [MVP]]

Are you getting any error messages?

--

JoAnn Paules
MVP Microsoft [Publisher]

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a
couple
of
months ago, and successfully installed it on my laptop. However I've
now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone
know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get
the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley

 

[ANONYMOUS]

You will need to contact MS for repalcement CDs. Read this article:

http://support.microsoft.com/?kbid=326246

When you say: "I can't get the "product ID")" what exactly do you mean?
You will need the serial number that came with the original package. It
is normally on the sleeve of the CD. Has the sleeve been lost or
destroyed as well?

hth

yes- but still no joy

Did you try cleaning the disk?

--

JoAnn Paules
MVP Microsoft [Publisher]

I bought MS office student/teacher in New Zealand (home country) a couple
of
months ago, and successfully installed it on my laptop. However I've now
moved to the US, and outlook wouldn't work- so I "removed program"
(office)
so that I could reinstall it- but my original disc now doesn't work- it
just
doesn't register in my CD drive (other CD's work fine). does anyone know
if
there is any way to get a replacement? (couldn't ask this in MS
professional
help- because the program isn't installed at the moment so I can't get the
"product ID")- any help greatly appreciated - very frustrating!!

thanks
Shelley