odd ...

[Sean]

Do not have a credit card for fee based support.

 

[Beth Melton]

Did you actually call or are you speculating???? Last time I called
and asked to speak to a Customer Service Representative, per the
instructions in the KB article, to obtain a new CD key they didn't ask
for a credit card. Nor in the list of "items ready and available" does
it mention you need a credit card.

If you're simply speculating then I *do* hope you realize if you
followed the instructions in the KB article then you'd have a new key
by now...

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Sean]

I called the 1 800 number and the message that was playing said it was fee
based. Ill try again in the morning Beth.

 

[Sean]

Uninstalled application and reinstalled ... seems to be working. Odd just the
word program was not working and all others such as Outlook were alright.