Office 2003 SP1 setup error

G

GrahamU

I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?


I'm getting " Installed Failed" with Office 2003 and/or Outlook Junk
mail update. Looking at the event viewer I find this -

Event Type: Failure Audit
Event Source: OfficeUpdateV3
Event Category: None
Event ID: 0
Date: 27/07/2004
Time: 21:23:52
User: N/A
Computer: DESKTOP
Description:
The description for Event ID ( 0 ) in Source ( OfficeUpdateV3 ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following
information is part of the event:
V3_2|511734|INSTALL|OUTLFLTR_6311_INTL||2004-07-27
21:23:48|9|FAIL|00000000|The operation completed successfully.|.

The last line is especially useful - FAIL... The operation completed
successfully ;-) I'm only trying to install on the local PC BTW.

If it' significant I'm using the HUP version of Office.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 
R

RICHARD STRINGFELLOW

RICHARD STRINGFELLOW said:
message I'm having the same problem - both from the Office update site (where it
just says the update was unsuccessful) and from the downloaded client
install of SP1. In fact, I have not been able to update the Outlook Junk
Email Filter nor the Visio 2003 SP1 from the Office site. Any ideas?

AN update on my issue: Last week I had a hard drive failure. My slave drive
was where I kept all of my Office Cache. Apparently, this was the cause of
my install failures for SP1. I had to load the original Office CD, go to
Run>Setup.exe (on the disc) and hit OK. This brought up a repair program
that asked if I wanted to repair or reinstall. I hit reinstall and let it
run. That got me a little further towards SP1 install. Next time I tried to
install SP1 it asked me to load my CD so that it could access SKU111.CAB.
When it got that file, the loading of SP1 and the Outlook update went
perfectly.

However, Visio, which was on the failed drive as well will now not load even
from it's disc. Grrrr...I uninstalled it from the Add/Remove programs, but
it just won't return.
 

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