R
Ron
Thank you Milly Staples. Your suggestion worked. It was what I needed to get things working again.
The procedure did cause me some problems because some things would not let me delete. There is just a smal note in that document that you cannot have any parts of the program running in the background. Finding those was not very easy
Once I got the files and folders all removed. When I reintalled everything worked like it was suppose to with the proper screens to register
What just got me was that I pretty much new what the problem was from the start but I could not get one of Microsofts Gold OEM companies to believe what I was telling them and just being told "They had never seen a problem like this before". It took a lot of forceful talk to get them to realize the problem and to get them to own up to the problem once I found what the problem was and the solution you provided. I sure hope others have not had to spend the hours and frustration I have had to go through on such a small problem everyone in a service department should know about with with regards to what happens and how to correct a problem if something goes wrong with a License proceedure in Microsofts software.
Again Thank You for all your information and help. I hope to consider this problem closed.
The procedure did cause me some problems because some things would not let me delete. There is just a smal note in that document that you cannot have any parts of the program running in the background. Finding those was not very easy
Once I got the files and folders all removed. When I reintalled everything worked like it was suppose to with the proper screens to register
What just got me was that I pretty much new what the problem was from the start but I could not get one of Microsofts Gold OEM companies to believe what I was telling them and just being told "They had never seen a problem like this before". It took a lot of forceful talk to get them to realize the problem and to get them to own up to the problem once I found what the problem was and the solution you provided. I sure hope others have not had to spend the hours and frustration I have had to go through on such a small problem everyone in a service department should know about with with regards to what happens and how to correct a problem if something goes wrong with a License proceedure in Microsofts software.
Again Thank You for all your information and help. I hope to consider this problem closed.