Office 2004 crashes--what to do?

[Phillip Jones]

go on Apple
s website in support area and look up FSCK.

use the appropriare version of the command depending up what version of
OSX you have.

Us have to go into single user mode (which come up a B&W screen unix
looking code showing.

type in hit return , sit and wait until it completes a test cycle.

if it shows up anything as being repaired or any error messages, repeat
until it says everything is okay. This is slightly stronger than Disk
Utility and handles a few more files.

Also you might use Disk Warrior from Alsoft, and /or use Techtool4.x

usual method of test and repair

Disk Utility - Repair Permissions
Disk Utility - Repair Disk
fsck
YASU (can be used in place of Disk Utility in some cases. It does Cron
Tasks at times you desire as opposed to leaving it up to Computer.)
DiskWarrior
TechTool

Erase Drive and reload after backing up your Data.

I used the OSX install disk and did not install but ran the utility
from the disk and came up with this result: "Invalid Sibling Link." It
indicated this was repaired, but when I ran the first aid (utility)
again, had the same message. I did this about three or four times.
Wondering how important the "sibling link" could be.


Since you asked about the error message, I decided to try installing
10.3.9 again and wouldn't you know, this time it was successful. I
guess I should repair permissions about this, but so far I don't see
any change in the operation of OSX.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

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[Phillip Jones]

Let's try part of this again:

Go to Apple's website in support area and look up FSCK.

Use the appropriate version of the command depending up what version of
OSX you have.

You have to go into single user mode (which come up a B&W screen with
UNIX looking code showing).

I mangled the first part.

go on Apples website in support area and look up FSCK.

use the appropriare version of the command depending up what version
of OSX you have.

Us have to go into single user mode (which come up a B&W screen unix
looking code showing.

type in hit return , sit and wait until it completes a test cycle.

if it shows up anything as being repaired or any error messages,
repeat until it says everything is okay. This is slightly stronger
than Disk Utility and handles a few more files.

Also you might use Disk Warrior from Alsoft, and /or use Techtool4.x

usual method of test and repair:

Disk Utility - Repair Permissions Disk Utility - Repair Disk fsck
YASU (can be used in place of Disk Utility in some cases. It does
Cron Tasks at times you desire as opposed to leaving it up to
Computer.) DiskWarrior TechTool

Erase Drive and reload after backing up your Data.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[rudysfirst]

Phillip,
I'm a little leary of using FSCK. I read some of the Apple knowledge
info and found this:

fsck is a command-line utility that may be able to verify and repair a
disk. If you can successfully start up in Safe Mode or use Disk Utility
while started up from a disc, you don't need to use fsck. However, here
are some situations in which fsck may be necessary.

First of all, I tried Safe Mode when I first began having problems and
was never able to safely start up. I've been able to use Disk Utility
for the OSX installation disk. Yesterday, there all sort of problems
that were diagnosed. However, today when I tried Disk Utility again,
the report showed no problems, and that my OSX volume was OK. But
everything is not OK. I still don't have a Dock nor the privilege to
remove Office 2004.

I also read some information about Disk Warrior and I don't believe
it's compatible with the system I'm using: G3 Beige and OSX 10.3.9. I
fear spending the money for something that won't work.

 

[CyberTaz]

Not sure what source gave you that impression about DW, but if you take a
look at the Alsoft site it looks like no problem to me:

http://alsoft.com/DiskWarrior/index.html#requirements

Have you tried reinstalling the 10.3.9 Combo Update since Disk Utility is
reporting no problems?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[rudysfirst]

Here's what I read under requirements for Disk Warrior:

To rebuild the directory on a Mac OS Standard (HFS) or Mac OS Extended
(HFS Plus) disk, DiskWarrior requires a Mac OS computer with a G3 or
better PowerPC (non-Intel) processor (such as a G4 or G5) with built-in
FireWire and a minimum of 256 MB RAM (384 MB or more recommended) to
start up and run from the DiskWarrior CD, regardless of what operating
system is installed on the disk to be rebuilt. The computer must also
have the latest firmware updates installed. The disk to be rebuilt must
be locally connected, must not be write protected, must have a valid
partition map and must have a case-insensitive directory. If you plan
to rebuild the directory on your startup disk, you need to start up
from another disk capable of starting up in Mac OS X 10.2.1 through
10.4, such as the DiskWarrior CD. (DiskWarrior cannot be run while
started up from the Apple Mac OS X install CD.)

Yes, I have a G3 (non-Intel) but DO NOTt have built-in FireWire. I'm
not sure if I understand the last sentence or two. I have 10.3.9
installed. Would that work? Sounds like I cannot use the Apple Mac OS X
install CD.

Not sure what source gave you that impression about DW, but if you take a
look at the Alsoft site it looks like no problem to me:

http://alsoft.com/DiskWarrior/index.html#requirements

Have you tried reinstalling the 10.3.9 Combo Update since Disk Utility is
reporting no problems?

I did have success installing the 10.3.9 Combo update but think it was
before there were no problems. Should I run it again?

Ruth

 

[rudysfirst]

Here's something else to consider. I've been following a thread on
another forum. After checking on the status of fonts, I discovered that
some were missing in /Library/Fonts. However, when looking at Font
Book, they are listed as active. I don't know of any way to move them
or duplicate them into the /LibraryFonts folder. Is it possible to do
this? Could this be the source of some of my problems?

One good thing is that the fonts in /System/Library/Fonts are fine.

 

[rudysfirst]

There are quite a few fonts missing from the /Library/Fonts folder
including: American Typewriter, Apple Chancery, Apple Symbols,
BigCaslon, Chalkboard, Cochin, Didot, Futura,
HelveticaNeue, Herculanum, Hoefler, MarkerFelt, Optima, Papyrus, Skia,
Zapfino.

I believe I'm able to use these fonts in some applications. In a
previous post my question, Beth answered as follows:
First, make absolutely sure that you have all of the "cannot be
disabled"
Apple-installed fonts where they're supposed to be. See here for the
lists
and locations: <http://docs.info.apple.com/article.html?artnum=25710>

I checked this list against what is the /Library/Fonts folder and came
up with the missing fonts. As for "where does Font Book say they are" I
don't have a clue how to determine that.

And you may be correct, that this is not the cause for the Dock
problem, but could it be the cause for Office 2004 crashing upon
launch?

Ruth

 

[guanzhi]

I recently got a Mac Pro and Word seems to be working OK so far. I have
tried to crash it with the preview enabled, and by exercising it with
opentype fonts, but it seem to be behaving well. I did a completely
fresh installation using the (spit) wizard installer on a completely
fresh machine.

What is the wizard installer? I do not have any sort of installer for
either Office X or Office 2004 on the disks. I have to drag to the hard
drive to install.

 

[Michel Bintener]

What is the wizard installer? I do not have any sort of installer for
either Office X or Office 2004 on the disks. I have to drag to the hard
drive to install.

There's an installer on the Office disc, and that's what I used to install
both Office v.X and Office 2004. When you insert the disc, you should see a
two files (for Office 2004; v.X also has the Value Pack), and one of them is
the entire Office folder which you can simply drag to your hard disk. There
should also be another file, called Office Setup Assistant (highlighted
quite prominently on the Office 2004 install disc), which allows you to
perform a customised install, i.e. allows you to choose which Office
components you want to install.


--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[Phillip Jones]

Try repairing permissions.

FSCK is strong medicine. But if you don't have a good Utility such as
DiskWarrior or TechTool 4. It is a decent alternative.

I do on occasion use it. The thing is to have enough patience to sit
through FSCK doing its thing it gives no clues how far along in the test
it is. You just have to wait until it finishes and gives a result.

And even then if there is a bad block on the hard Drive FSCK doesn't
cure that.

Phillip,
I'm a little leary of using FSCK. I read some of the Apple knowledge
info and found this:

fsck is a command-line utility that may be able to verify and repair a
disk. If you can successfully start up in Safe Mode or use Disk Utility
while started up from a disc, you don't need to use fsck. However, here
are some situations in which fsck may be necessary.

First of all, I tried Safe Mode when I first began having problems and
was never able to safely start up. I've been able to use Disk Utility
for the OSX installation disk. Yesterday, there all sort of problems
that were diagnosed. However, today when I tried Disk Utility again,
the report showed no problems, and that my OSX volume was OK. But
everything is not OK. I still don't have a Dock nor the privilege to
remove Office 2004.

I also read some information about Disk Warrior and I don't believe
it's compatible with the system I'm using: G3 Beige and OSX 10.3.9. I
fear spending the money for something that won't work.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>