Hi again Ken
I deleted the six keys and tried again. This time an update since I had
installed Office 2002 already. This time the dump shows.
ERF: TickCount=65137578 Name=OBootStrapper::Run Description=Begin function
Command line: .\setup.exe
No command line arguments given
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\setup.exe"
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL"
Using setup controller dll at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL].
PERF: TickCount=65138656 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\SetupExe(20060714002245F18).log.
=========================================================================
PERF: TickCount=65138671 Name=RunSetup Description=Begin function
Catalyst execution began: 07/14/2006 00:22:45.
Searching for updated versions of resource files under the 'updates' folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1044].
Resource File Manager : Falling back from [nb-NO] to [en-US].
Resource File Manager : Selecting resource file
(File=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [nb-NO].
Loaded Dll : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
5 Upgradable applications found
Parsing config.xml at:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Access.en-us\AccessMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Word.en-us\WordMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=65160203 Name=Job:
oCacheWork Description=Begin function
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
Running Source Engine process detected
OSE is running
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
FlexUI::FlexValue::GetUInt32
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
Catalyst execution finished: 07/14/2006 00:23:10. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=65163250 Name=RunSetup Description=End function
Ken said:
Hi Martin-
Reading your log dump it looks as if the LIS cache is fouled up.
Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board
{30120000-0011-0000-0000-0000000FF1CE}-C
Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.
I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)
Martin T said:
Hi Bob
That's correct. I searched the register for his GUIDS and they were not there.
Yes, anything with the word 'office' got deleted, including folders.
Bob Buckland ?:-) said:
Hi Martin,
The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]
The registry cleaners you used may have disabled more than just Office.
(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).
Did you delete the previous Office 2007 folder in the \Program Files area?
=====================
Hi Ken
You've helped me in the past and I'm glad you're keeping up the good work.
I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.
Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,
Bob Buckland ?
MS Office system products MVP
*Courtesy is not expensive and can pay big dividends<<
LINKS to the 2007 Office System
1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview
2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/
3. Use the 2007 OfficeOnline website without Office2007
a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit
http://officebeta.iponet.net
