X
xpcoolz
hi i'm having the same problem. I can't insert the CD cos i'm installing
it from direct files in a network.
it from direct files in a network.
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Debbie
xpcoolz,
Just try inserting *any* data CD into your CD drive and reply back to let
everyone know whether that worked for you.
Debbie
Just try inserting *any* data CD into your CD drive and reply back to let
everyone know whether that worked for you.
Debbie
E
Emily Lin
Hi Chris,
I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions,
please do not hesitate to let me know. I look forward to your further updates.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
===================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions,
please do not hesitate to let me know. I look forward to your further updates.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
===================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
E
Emily Lin
Sent: Friday, December 14, 2007 8:57 PM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from
URL you provided, I'm getting:
"This product is already installed as part of the operating system"
What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just
size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think.
Thanks,
Chris
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from
URL you provided, I'm getting:
"This product is already installed as part of the operating system"
What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just
size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think.
Thanks,
Chris
E
Emily Lin
Sent: Friday, December 14, 2007 8:57 PM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from
URL you provided, I'm getting:
"This product is already installed as part of the operating system"
What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just
size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think.
Thanks,
Chris
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I installed Cleanup Utility, however I don't have any entries on the list related to .NET Framework. When I'm trying to install .NET 2.0 from
URL you provided, I'm getting:
"This product is already installed as part of the operating system"
What is interesting, I tried few times installing SP1 and it said once that it was successful, but after restart I still have SP1 to install, just
size of update decreased to 162MB, before it was much bigger, however I'm not sure how big it was, something around 360mbytes I think.
Thanks,
Chris
E
Emily Lin
Hi Chris,
Per our product team's suggestion, the error 78f may be fixed that you insert a CD (such as Office 2007 CD) in the CD-ROM and install
the SP1 update. If it works for you, I would like to collect the information below for our product team's further research. If it doesn't
work, skip the information collecting part.
1. Machine Information
1. OS and Version
2. # DRIVES
3. Computer Maker
4. Model
2. Office Setup Log Files
1. Log files created during the initial product install since this is when the problem is probably introduced on the system.
3. DVD/CD Letter
4. Office SKU
5. Office Language
6. How was Office installed? (Pre-Installed?)
As you have Office 2007 Enterprise, also Project 2007 and Visio 2007 installed on the computer, you should install 3 SP1 updates for
these 3 products. You may have installed one SP1 updates. So, it is normal that it prompt you to install another SP1 update.
1. Office Project 2007 Service Pack 1
2. 2007 Microsoft Office Suite Service Pack 1
3. Microsoft Office Visio 2007 Service Pack 1
To determine whether the SP1 is installed properly, go to Control Panel > Programs > Programs and Features > highlight Office 2007,
click the link "click here for support information" to check if the version is 12.0.6215.1000.
Which SP1 update is it still prompt you to install? If the Office 2007 SP1 is still not installed, uninstall Office 2007 and then reinstall it.
What is the result?
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
Per our product team's suggestion, the error 78f may be fixed that you insert a CD (such as Office 2007 CD) in the CD-ROM and install
the SP1 update. If it works for you, I would like to collect the information below for our product team's further research. If it doesn't
work, skip the information collecting part.
1. Machine Information
1. OS and Version
2. # DRIVES
3. Computer Maker
4. Model
2. Office Setup Log Files
1. Log files created during the initial product install since this is when the problem is probably introduced on the system.
3. DVD/CD Letter
4. Office SKU
5. Office Language
6. How was Office installed? (Pre-Installed?)
As you have Office 2007 Enterprise, also Project 2007 and Visio 2007 installed on the computer, you should install 3 SP1 updates for
these 3 products. You may have installed one SP1 updates. So, it is normal that it prompt you to install another SP1 update.
1. Office Project 2007 Service Pack 1
2. 2007 Microsoft Office Suite Service Pack 1
3. Microsoft Office Visio 2007 Service Pack 1
To determine whether the SP1 is installed properly, go to Control Panel > Programs > Programs and Features > highlight Office 2007,
click the link "click here for support information" to check if the version is 12.0.6215.1000.
Which SP1 update is it still prompt you to install? If the Office 2007 SP1 is still not installed, uninstall Office 2007 and then reinstall it.
What is the result?
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
X
xpcoolz
thx it worked! i connect to the network again and it installs nicely.
But now here comes another problem. After I install the SP1 everytime I
launch one of the office app (ppoint, winword, excel) windows installer
will start. This is quite annoying for me, is there anything to
irradicate it? the readme file in microsoft windows installer cleanup
utility showed that it can't be used in microsoft office 2007.
But now here comes another problem. After I install the SP1 everytime I
launch one of the office app (ppoint, winword, excel) windows installer
will start. This is quite annoying for me, is there anything to
irradicate it? the readme file in microsoft windows installer cleanup
utility showed that it can't be used in microsoft office 2007.
P
Peter Foldes
Use this tool from MS. It should fix your installer issue
http://support.microsoft.com/kb/290301
http://support.microsoft.com/kb/290301
X
xpcoolz
*** NOTE: The Windows Installer Clean Up Utility should not be used to
remove the 2007 Microsoft Office System installation information. ***
it doesn't work
remove the 2007 Microsoft Office System installation information. ***
it doesn't work
E
Emily Lin
Sent: Tuesday, December 18, 2007 9:21 PM
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I tried installing SP1 with source DVD in drive, however no luck, it didn't change anything.
Later on I uninstalled Office, rebooted and then SP1 installed successfully.
It's a pity I was unable to determine exact cause, anyway - it helped.
Thanks,
Chris
--------------------
To: Emily Lin (CS&S)
Subject: RE: Office 2007 SP1 install problem - from newsgroups
Emily,
I tried installing SP1 with source DVD in drive, however no luck, it didn't change anything.
Later on I uninstalled Office, rebooted and then SP1 installed successfully.
It's a pity I was unable to determine exact cause, anyway - it helped.
Thanks,
Chris
--------------------
E
Emily Lin
Hi Chris,
Thanks for your reply. I understand that the SP1 update was installed after uninstalling/reinstalling Office 2007.
If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
Have a nice day!
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
Thanks for your reply. I understand that the SP1 update was installed after uninstalling/reinstalling Office 2007.
If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
Have a nice day!
Emily Lin,
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
E
Emily Lin
It is a summary of the thread for your reference.
Issue: Cannot install Office 2007 SP1 update. Error 78f (error 1935).
Suggestions:
If you are using a pre-installed office 2007 and NEC computer, please insert a CD in the CD-ROM and try to update SP1 again.
This method doesn't fix the issue for Chris on this thread.
1. Repair Office 2007.
2. Check the Latest version of Windows installer.
3. Check the free disk space on C:\.
4. Download MSICUU2.exe to remove .net framework.
The above steps don't fix the issue for Chris on this thread.
5. Uninstall Office 2007, reinstall Office. SP1 was installed successfully.
Thanks.
Emily Lin
Issue: Cannot install Office 2007 SP1 update. Error 78f (error 1935).
Suggestions:
If you are using a pre-installed office 2007 and NEC computer, please insert a CD in the CD-ROM and try to update SP1 again.
This method doesn't fix the issue for Chris on this thread.
1. Repair Office 2007.
2. Check the Latest version of Windows installer.
3. Check the free disk space on C:\.
4. Download MSICUU2.exe to remove .net framework.
The above steps don't fix the issue for Chris on this thread.
5. Uninstall Office 2007, reinstall Office. SP1 was installed successfully.
Thanks.
Emily Lin
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