Hi Ian,
How's everything going?
I'm wondering if the suggestion has helped or if you have any further
questions. Please feel free to respond to the newsgroups if you need any
additional help.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
| X-Tomcat-ID: 46946622
| References: <
[email protected]>
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| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Tue, 11 Sep 2007 03:21:15 GMT
| Subject: Re: Office 2007 - Vista - Cannot Save to network drive
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| Lines: 463
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25503
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi Ian,
|
| Thanks for the detail information.
|
| I didn't find the same issue in our MS bug database. Also, I cannot
| reproduce this issue on my end.
|
| My Testing:
| client: Windows Vista, Office 2007.
| Server: SBS 2003 with the latest updates. Create shared folder on the
| server.
|
| I can save to the shared folder in Office 2007.
|
| Yes, there are other people encountered the similar issue. Some of them
can
| be fixed by disabling the offline files/stopping the web client
services/or
| other methods. I understand that the previous troubleshooting steps
didn't
| fix the issue. And you don't want to work around it by saving the file to
| the local hard disk and then moving to the shared folder. Rest assured
that
| I will try my best to fix the issue with you.
|
| Let's continue to the steps below.
|
| #1: Let's me know the detail steps on your end to reproduce the issue.
When
| you try to save files to the shared folder in Office 2007, are you
working
| in a Terminal Services session in Windows Vista? If so, check the
following
| KB article to see if it is your situation.
|
| 936970 Error message when you try to save a document in a 2007 Office
| program to a redirected drive in Windows Vista: "There has been a network
| or file permission error"
|
http://support.microsoft.com/default.aspx?scid=kb;EN-US;936970
|
| #2 Run Procmon.exe to get the process monitor log file. Send it to me at
| (e-mail address removed). The detail steps are in my first reply.
|
| #3 Add a registry key to refresh he client-side cache database that the
| Offline Files. If it doesn't fix the issue, remove the new added registry
| key.
| -----------------------------------------
| 1. Click Start, type regedit in the Start Search box, and then click
| regedit in the Programs list.
|
| If you are prompted for an administrator password or confirmation, type
| your password or click Continue. 2. Locate and then click the following
| registry subkey:
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters
|
| Note If the Parameters subkey does not exist, create it. To do this,
follow
| these steps:
| a. Click the following registry subkey:
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc b. On the Edit
| menu, point to New, and then click Key. c. Type Parameters, and then
press
| ENTER. 3. On the Edit menu, point to New, and then click DWORD Value. 4.
| Type FormatDatabase, and then press ENTER. 5. On the Edit menu, click
| Modify. 6. Type 1 in the Value data box, and then click OK. 7. Exit
| Registry Editor, and then restart the computer.
| #4 come into Windows safe mode with network to test the issue and let me
| know the result.
| -----------------------------
| 1. Restart your computer
| 2. Keep press F8, until the screen "Windows Advanced Options Menu"
appears.
| 3. Press "Up arrow" in the keyboard to select "Safe Mode with Network",
| press "Enter"
|
| 4. Start Office 2007. Try to save a file to the shared folder on the
| server. What is the result?
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Regards,
|
| Emily Lin
|
| Microsoft Online Partner Support
| Get Secure! -
www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfzn+IySw0/OJ2bSxyp1SWOUSV9Ww==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?= <
[email protected]>
| | References: <
[email protected]>
| <#
[email protected]>
| <
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| <#
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| <
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| <
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| <
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| <sUEWj#
[email protected]>
| <
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| <
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| | Subject: Re: Office 2007 - Vista - Cannot Save to network drive
| | Date: Mon, 10 Sep 2007 04:44:02 -0700
| | Lines: 331
| | Message-ID: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
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| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25428
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| |
| | > #1 disable offline files
| | Yes these are not being used.
| | > #2 turn off the Windows Desktop Search Add-In on the client computer
| | Yes this is turned off.
| | > #3 Update all the programs on the computer
| | All microsoft and other security updates etc have been applied.
| |
| | > #4 Check the Temporarily Internet Files is on the Vista client
instead
| of a
| | > shared folder.
| |
| | Yes the Temp Internet files are stored locally.
| |
| | > #5 Check if you can save files to a shared folder on other client
| computers
| | > with Windows XP.
| | Yes we are able to save with Windows XP fine.
| |
| | So basically you are saying you can't solve my problem? We have this
on
| | more than one Vista Machine and it basically means we can't use Vista
to
| work.
| |
| | Other people are having this issue is there nothing on the MS bug
| database?
| |
| |
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | > Hi Ian,
| | >
| | > Nice to hear from you again.
| | >
| | > I understand that you have checked the Anti-Virus, Firewall,
WebClient
| | > Service. However the issue persists. Please let me know if you check
my
| | > other suggestions:
| | >
| | > #1 disable offline files
| | > #2 turn off the Windows Desktop Search Add-In on the client computer
| | > #3 Update all the programs on the computer
| | > #4 Check the Temporarily Internet Files is on the Vista client
instead
| of a
| | > shared folder.
| | > #5 Check if you can save files to a shared folder on other client
| computers
| | > with Windows XP.
| | >
| | > For detail steps, please check my previous replys.
| | >
| | > If you have performed all the suggestions and the issue persists, I
| would
| | > like to recommend you to save the Office 2007 files to the local hard
| disk
| | > and then move it to the SBS server via Windows Explorer. Thanks for
| your
| | > understanding.
| | >
| | > If anything is unclear or if you have any other concerns, please
don't
| | > hesitate to contact me.
| | >
| | > Sincerely,
| | >
| | > Emily Lin,
| | > Microsoft Online Partner Support
| | >
| | > Get Secure! -
www.microsoft.com/security
| | > ======================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
| | > so that others may learn and benefit from this issue.
| | > ======================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | > ======================================================
| | >
| | >
| | >
| | >
| | >
| | >
| | >
| | >
| | > --------------------
| | > | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | > | thread-index: AcfzheaEi/tCixdZSI2Wi2ORezZYmQ==
| | > | X-WBNR-Posting-Host: 207.46.193.207
| | > | From: =?Utf-8?B?SWFuIFJvYmVydA==?= <
[email protected]>
| | > | References: <
[email protected]>
| | > <#
[email protected]>
| | > <
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| | > <#
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| | > <
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| | > <
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| | > <
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| | > <
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| | > <
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| | > <
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| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <sUEWj#
[email protected]>
| | > | Subject: Re: Office 2007 - Vista - Cannot Save to network drive
| | > | Date: Mon, 10 Sep 2007 01:38:02 -0700
| | > | Lines: 201
| | > | Message-ID: <
[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | > | Newsgroups: microsoft.public.office.misc
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:25414
| | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | X-Tomcat-NG: microsoft.public.office.misc
| | > |
| | > | Emily,
| | > |
| | > | I have disabled the webclient and rebooted and it did not fix the
| problem.
| | > | (after rebooting - the problem is still evident).
| | > |
| | > | Regards
| | > |
| | > | Ian
| | > |
| | > |
| | > | "Emily Lin [MSFT]" wrote:
| | > |
| | > | > Hi Ian,
| | > | >
| | > | > Based on my further research, the webclient service may affects
the
| | > saving
| | > | > process in Office 2007 (it doesn't affect other application such
as
| | > | > Notepad). The webclient service is enabled by default. Please
| disable
| | > it to
| | > | > test the issue.
| | > | >
| | > | > 1. Click Start > type services.msc in the search bar, press Enter.
| | > | > 2. Double click WebClient. Click Stop. In 'Startup type', choose
| | > Disable.
| | > | > 3. Try to save Office files to the network drive again. Restart
the
| | > client
| | > | > computer to test the issue again. What is the result?
| | > | >
| | > | > Sincerely,
| | > | >
| | > | > Emily Lin,
| | > | > Microsoft Online Partner Support
| | > | >
| | > | > Get Secure! -
www.microsoft.com/security
| | > | > ======================================================
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > | > so that others may learn and benefit from this issue.
| | > | > ======================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > rights.
| | > | > ======================================================
| | > | >
| | > | >
| | > | > --------------------
| | > | > | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | > | > | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | > | > | X-WBNR-Posting-Host: 207.46.193.207
| | > | > | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
<
[email protected]>
| | > | > | References:
<
[email protected]>
| | > | > <#
[email protected]>
| | > | > <
[email protected]>
| | > | > <#
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > | Subject: Re: Office 2007 - Vista - Cannot Save to network drive
| | > | > | Date: Tue, 4 Sep 2007 02:08:02 -0700
| | > | > | Lines: 116
| | > | > | Message-ID: <
[email protected]>
| | > | > | MIME-Version: 1.0
| | > | > | Content-Type: text/plain;
| | > | > | charset="Utf-8"
| | > | > | Content-Transfer-Encoding: 7bit
| | > | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | Content-Class: urn:content-classes:message
| | > | > | Importance: normal
| | > | > | Priority: normal
| | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | > | > | Newsgroups: microsoft.public.office.misc
| | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| | > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | > |
| | > | > | Emily,
| | > | > |
| | > | > | When the firewall is disabled, I believe that the same issue
| occurs.
| | > | > There
| | > | > | isn't another server I can use (there isn't one on the network)
-
| | > There
| | > | > are
| | > | > | two vista laptops and the problem occurs consistently on both.
| | > | > |
| | > | > | Files can be saved locally without an issue.
| | > | > |
| | > | > | I think there is a vista network interop problem here, because
| the
| | > vista
| | > | > | machines could not have reliable network connection without
| turning
| | > off
| | > | > | autotuning eg.
| | > | > |
| | > | > | netsh interface tcp set global autotuninglevel=disabled
| | > | > |
| | > | > | But this may have affected office. But enabling it, means the
| | > machine
| | > | > | cannot work on the network at all. With autotuning turned off
the
| | > | > machines
| | > | > | can login and download profiles and work on the network except
| with
| | > MS
| | > | > Office.
| | > | > |
| | > | > | Any assistance you can offer would be gratefully recieved.
| | > | > |
| | > | > | Regards
| | > | > |
| | > | > | Ian
| | > | > |
| | > | > |
| | > | > | "Emily Lin [MSFT]" wrote:
| | > | > |
| | > | > | > Hi Ian,
| | > | > | >
| | > | > | > Does the issue only occur when you save to a shared folder on
| the
| | > SBS
| | > | > | > server?
| | > | > | >
| | > | > | > In Word 2007, save a file to another shared folder which is
on
| | > other
| | > | > | > client/server instead of the SBS server. What is the result?
| | > | > | >
| | > | > | > Also, temp disable the Windows Firewall in Windows Vista and
| test
| | > the
| | > | > issue
| | > | > | > again. What is the result?
| | > | > | >
| | > | > | > If anything is unclear or if you have any other concerns,
| please
| | > don't
| | > | > | > hesitate to contact me.
| | > | > | >
| | > | > | > Sincerely,
| | > | > | >
| | > | > | > Emily Lin,
| | > | > | > Microsoft Online Partner Support
| | > | > | >
| | > | > | > Get Secure! -
www.microsoft.com/security
| | > | > | >
| | > | > | > ======================================================
| | > | > | > When responding to posts, please "Reply to Group" via your
| | > newsreader
| | > | > | > so that others may learn and benefit from this issue.
| | > | > | > ======================================================
| | > | > | > This posting is provided "AS IS" with no warranties, and
| confers no
| | > | > rights.
| | > | > | > ======================================================
| | > | > | >
| | > | > | >
| | > | > | >
| | > | > | >
| | > | > | >
| | > | > | > --------------------
| | > | > | > | Thread-Topic: Office 2007 - Vista - Cannot Save to network
| drive
| | > | > | > | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | > | > | > | X-WBNR-Posting-Host: 207.46.19.197
| | > | > | > | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| <
[email protected]>
| | > | > | > | References:
| <
[email protected]>
| | > | > | > <#
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <#
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > <
[email protected]>
| | > | > | > | Subject: Re: Office 2007 - Vista - Cannot Save to network
| drive
| | > | > | > | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | > | > | > | Lines: 18
| | > | > | > | Message-ID:
| <
[email protected]>
| | > | > | > | MIME-Version: 1.0
| | > | > | > | Content-Type: text/plain;
| | > | > | > | charset="Utf-8"
| | > | > | > | Content-Transfer-Encoding: 7bit
| | > | > | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | > | Content-Class: urn:content-classes:message
| | > | > | > | Importance: normal
| | > | > | > | Priority: normal
| | > | > | >
| | > | > | >
| | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | > | > | > | Newsgroups: microsoft.public.office.misc
| | > | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.office.misc:24636
| | > | > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | > | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | > | > |
| | > | > | > | Hi Marc,
| | > | > | > |
| | > | > | > | Thanks for that. If I use windows XP workstation on the
same
| | > | > network,
| | > | > | > | saving to the SBS server is fine. So I am perplexed.
| | > | > | > |
| | > | > | > | Ian
| | > | > | > |
| | > | > | > |
| | > | > | > | "(e-mail address removed)" wrote:
| | > | > | > |
| | > | > | > | > This has to be an SBS issue as I have no problem saving
| from
| | > within
| | > | > | > | > Office 2007 to a shared folder on a Windows 2003 Standard
| Server
| | > | > | > | > machine from my Vista Ultimate workstation. I can save
| .xls or
| | > | > .xlsx
| | > | > | > | > and open and work on the files while they reside on the
| network.
| | > | > | > | >
| | > | > | > | > Marc
| | > | > | > | >
| | > | > | > | >
| | > | > | > |
| | > | > | >
| | > | > | >
| | > | > |
| | > | >
| |
|
|
