Office Enterprise 2007 will not install under Vista

[Manfred]

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Peter Foldes]

Have you disabled UAC until you finish installing? Also do you have Norton ,MacAfee installed?

 

[Manfred]

I disabled UAC - no change still get only to about 80% of progress bar.
I uninstalled my AV Software AVG 7.5 - again no difference.
I also tried my second DVD drive - same result/
This is very frustrating, please help!

 

[Gerry Hickman]

Hi,

If it's "Enterprise" it implies you are part of a big organization who
probably has volume licensing and an IT department full of experts who
would have done remote monitoring of any such problem and been able to
tell you what was going wrong? We'd also assume the Vista box was custom
built by experts from the IT department?

I'm running Enterprise 2007 Volume License on a few Vista machines here
and have not seen this problem YET!

Can you clarify your Enterprise status?

 

[Manfred]

I do work for a big company that has a volume licensing arrangement with MS.
As part of this arrangement, MS has a program to allow employees to purchase
Office Enterprise for a reduced price. I received my Office 2007 Enterprise
DVD in the mail from Microsoft, not a custom built from IT. Our company does
not use Vista yet.
Where do I go from here?

 

[Gerry Hickman]

Hi Manfred,

OK, this makes sense, we also have a similar agreement. I don't think
you'll like my answer, but here goes:

I would not let any of my users obtain software via the agreement until
our IT department has fully tested the products first.

I guess you've tried verbose logging to find the point where it's going
into the circular hell? Are you able to test the same media against a
different computer?

In our test lab, if we ran into this kind of problem, we'd enable remote
monitoring of processes, handles, threads and watch what happens when it
starts churning...

 

[Manfred]

Gerry,
have not done any logging yet, not sure if it helps me to solve the problem.

 

[Manfred]

Gerry,
on another note, wouldn't one expect that Microsoft has tested Office
Enterprise 2007 with Vista Ultimate at one point or another before they
released it?
Both were shrink wrapped products.
Thanks for the help.

 

[Manfred]

I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?

 

[Patrick Schmid [MVP]]

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[Manfred]

Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[Patrick Schmid [MVP]]

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Manfred]

Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Patrick Schmid [MVP]]

Have you tried removing Outlook before the setup?
It should write setup log files to your %temp% directory. The file names
start with Setup and have the extension .log. Can you see in them where
it hangs?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred


:

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Manfred]

Patrick,
I uninstalled Office XP at one time, but made no difference except during
install prompted for install versus upgrade. I reinstalled Outlook and
Frontpage, as I need them for daily activity.
Here are the logs I found:

19:09:06:590 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:06:715 : DEBUG: Cleaning working path in a new thread
19:09:06:872 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:07:450 : License "Kernel-MUI-Number-Allowed" queried, value: "1000"
19:09:07:653 : PERF: RestorePointEnd - ENTER
19:09:07:794 : PERF: RestorePointEnd - LEAVE
19:09:07:997 : DEBUG: Cleaning working path in a new process

---------------------------

19:09:08:528 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:08:715 : DEBUG: Cleaning working path in the calling thread
19:09:08:840 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:09:106 : PERF: RestorePointEnd - ENTER
19:09:09:247 : PERF: RestorePointEnd - LEAVE

I have several of the same from each install attempt.
--
Manfred

Have you tried removing Outlook before the setup?
It should write setup log files to your %temp% directory. The file names
start with Setup and have the extension .log. Can you see in them where
it hangs?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred


:

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Patrick Schmid [MVP]]

Manfred,

Can you try the following please:
Disable the Antivirus during installation. Disable it with the
following steps:

Start | Run, type msconfig
Go to the Services tab.
Choose to disable all non-Microsoft applications and services.
Reboot the system.
Once logged back on the machine, MSConfig will start up, cancel it.
Start the setup.exe for Office 2007.
After the installation, go back into MSConfig, services tab, and place a
check in the box next to the disabled software.

Thanks,
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
I uninstalled Office XP at one time, but made no difference except during
install prompted for install versus upgrade. I reinstalled Outlook and
Frontpage, as I need them for daily activity.
Here are the logs I found:

19:09:06:590 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:06:715 : DEBUG: Cleaning working path in a new thread
19:09:06:872 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:07:450 : License "Kernel-MUI-Number-Allowed" queried, value: "1000"
19:09:07:653 : PERF: RestorePointEnd - ENTER
19:09:07:794 : PERF: RestorePointEnd - LEAVE
19:09:07:997 : DEBUG: Cleaning working path in a new process

---------------------------

19:09:08:528 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:08:715 : DEBUG: Cleaning working path in the calling thread
19:09:08:840 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:09:106 : PERF: RestorePointEnd - ENTER
19:09:09:247 : PERF: RestorePointEnd - LEAVE

I have several of the same from each install attempt.
--
Manfred

Have you tried removing Outlook before the setup?
It should write setup log files to your %temp% directory. The file names
start with Setup and have the extension .log. Can you see in them where
it hangs?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred


:

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred


:

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Gerry Hickman]

Hi Manfred,

Good idea about the new partition, but why didn't you test it with Vista
32 bit if that's what you wanted!!

I noticed you posted part of a log file below, and it's talking about
creating a "restore point". I hope Office setup is NOT creating a
restore point?? I certainly don't want it to do that on my systems.
Typical of Microsoft. The restore point is now seen as a panacea for the
writing of poor software, and failing to test it properly - when it
fails they can just tell the customer to "do a restore", LOL!

I noticed you say you had old versions still installed. Didn't you see
my earlier post stating that "upgrades are always wrong"? It may not be
related to this issue, but nevertheless, it's still wrong. Surely
Outlook is included with Office 2007 so why would you leave an old
version, and regarding Frontpage, it's insane, you need to install
SharePoint Designer 2007 to make it compatible with the rest of Office
2007 and Vista. The problem is the registry and the "Common Files"
folder and the need to patch both versions. Side by side installs are
always, always wrong.

 

[Manfred]

Gerry,
one of my attempts to install Office 2007 included removing Office XP
completely, didn't help.
As far as reinstalling the old Outlook and FP. I need a working e-mail
client on a daily basis, one that has access to the entire Outlook file. I
was hoping of course that to be Outlook 2007 since I have to go through the
insanity of having to reinstall the passwords for all of my e-mail accounts
every time I start Oulook, read somewhere here that's the way MS intended it.
Regarding FP, I want to hang on to it for now, because it works flawless for
what I use it for. Why would I trust SharePoint Designer 2007 to work after
my bad experiences with Vista and now Office 2007?
MS wants $99.00 for support on Office 2007, not sure how much that would be
if I throw SharePoint into the mix. I am not sure how much they charge for
Designer, but it would feel like throwing good money after bad. I use FP as a
standalone only, just need compatibility with my webhost which it has.

BTW, the 64 bit install in the separate particion was from a naive believe
that there would be enough drivers available, in other words I had hoped at
one time I would be running the 64 bit version as my main system. This may be
still a few years away.

 

[Gerry Hickman]

Hi Manfred,

The key to this on a home computer is to use a new partition, you could
test your Outlook, and your Frontpage and if your Office went wrong
(like it did) you're main computer is still running fine.

You need to move on from legacy Outlook and legacy Frontpage, it's a
headache, you need to get the new stuff working then throw the old stuff
in the bin.

I'm not understanding the issue about passwords? We moved from Office
2000 to Office 2003 and now to Office 2007, and we never needed to enter
a password. The authentication is done via Windows Integrated
Authentication and the Exchange Profile that's embedded in the roaming
user profile.

For home computers that are not on the LAN, there's no Windows
Integrated, but in most cases the information will already be in the
user profile. Either way, you need to know your Outlook password in case
it goes wrong one day, e.g. the whole hard drive could crash, so I don't
see how installing a new Outlook can be a major problem.

The way I have it set up for our users is with Outlook Web Access. I
find Mozilla browser is best for this, it's faster than IE and avoids
problems of OWA trying to instantiate ActiveX controls.

Anyway, to test your Office 2007 problem it sounds like you need a new
32bit Vista partition, then test Office 2007. If it works you know your
primary partition is problematic. Time to do a clean install.

Yikes, I hope you didn't "upgrade" to Vista from XP (???), that would be
REALLY REALLY bad! Please tell me it's a clean install and you did a
block level hard drive integrity check first?

I forgot to check this, if you upgraded it, all bets are off. Having a
broken computer is normal after an upgrade...

 

[Manfred]

Gerry,
it was a clean install, not an upgrade. I am pretty sure if I format the
drive and do another clean install it will probably work. I just went through
a clean install and spent countless hours to install all my programs and
customize my system.
My time actually has some value and I rather spend my weekend outdoors now
that spring has finally come.
This is why I have come to this group for help, so I can hopefully avoid
going through the agony again.