Office Enterprise 2007 will not install under Vista

[Manfred]

Gerry,
also regarding the password issue: don't forget this is my computer at home,
not at work. The authentication is for my ISP account, Vista does not allow
to store the Password in the older Outlook, although it doesn't tell you so.
it let's you checkmark to save the password and then it doesn't.

 

[Manfred]

Patrick,
you are my hero!
I did exactly as you said, disabled all non-MS applications and services. I
ran the install and it finally went through to the finish!

Thank you very much!
--
Manfred

Manfred,

Can you try the following please:
Disable the Antivirus during installation. Disable it with the
following steps:

Start | Run, type msconfig
Go to the Services tab.
Choose to disable all non-Microsoft applications and services.
Reboot the system.
Once logged back on the machine, MSConfig will start up, cancel it.
Start the setup.exe for Office 2007.
After the installation, go back into MSConfig, services tab, and place a
check in the box next to the disabled software.

Thanks,
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
I uninstalled Office XP at one time, but made no difference except during
install prompted for install versus upgrade. I reinstalled Outlook and
Frontpage, as I need them for daily activity.
Here are the logs I found:

19:09:06:590 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:06:715 : DEBUG: Cleaning working path in a new thread
19:09:06:872 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:07:450 : License "Kernel-MUI-Number-Allowed" queried, value: "1000"
19:09:07:653 : PERF: RestorePointEnd - ENTER
19:09:07:794 : PERF: RestorePointEnd - LEAVE
19:09:07:997 : DEBUG: Cleaning working path in a new process

---------------------------

19:09:08:528 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:08:715 : DEBUG: Cleaning working path in the calling thread
19:09:08:840 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:09:106 : PERF: RestorePointEnd - ENTER
19:09:09:247 : PERF: RestorePointEnd - LEAVE

I have several of the same from each install attempt.
--
Manfred

Have you tried removing Outlook before the setup?
It should write setup log files to your %temp% directory. The file names
start with Setup and have the extension .log. Can you see in them where
it hangs?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred


:

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred


:

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Patrick Schmid [MVP]]

Manfred,

I passed the hero title along to the MS person who suggested these
steps.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
you are my hero!
I did exactly as you said, disabled all non-MS applications and services. I
ran the install and it finally went through to the finish!

Thank you very much!
--
Manfred

Manfred,

Can you try the following please:
Disable the Antivirus during installation. Disable it with the
following steps:

Start | Run, type msconfig
Go to the Services tab.
Choose to disable all non-Microsoft applications and services.
Reboot the system.
Once logged back on the machine, MSConfig will start up, cancel it.
Start the setup.exe for Office 2007.
After the installation, go back into MSConfig, services tab, and place a
check in the box next to the disabled software.

Thanks,
Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Patrick,
I uninstalled Office XP at one time, but made no difference except during
install prompted for install versus upgrade. I reinstalled Outlook and
Frontpage, as I need them for daily activity.
Here are the logs I found:

19:09:06:590 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:06:715 : DEBUG: Cleaning working path in a new thread
19:09:06:872 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:07:450 : License "Kernel-MUI-Number-Allowed" queried, value: "1000"
19:09:07:653 : PERF: RestorePointEnd - ENTER
19:09:07:794 : PERF: RestorePointEnd - LEAVE
19:09:07:997 : DEBUG: Cleaning working path in a new process

---------------------------

19:09:08:528 : DEBUG: _wsetlocale returns: English_United States.1252
19:09:08:715 : DEBUG: Cleaning working path in the calling thread
19:09:08:840 : DEBUG: Failed to remove directory C:\Windows\TEMP\lpksetup
with error 3
19:09:09:106 : PERF: RestorePointEnd - ENTER
19:09:09:247 : PERF: RestorePointEnd - LEAVE

I have several of the same from each install attempt.
--
Manfred


:

Have you tried removing Outlook before the setup?
It should write setup log files to your %temp% directory. The file names
start with Setup and have the extension .log. Can you see in them where
it hangs?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
there is no error message, it goes to about 80% on the progress bar and the
hard drive keeps churning away. There is activity, but it doesn't go further,
evtl. I have to cancel.
Also, I have Outlook 2002 and FP installed, treats it as an upgrade.
--
Manfred


:

It just hangs during the setup or do you get an error message?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Patrick,
yes, I actually uninstalled AVG during the setup to make sure it is not
interfering.
--
Manfred


:

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

 

[Gerry Hickman]

Patrick,
you are my hero!
I did exactly as you said, disabled all non-MS applications and services. I
ran the install and it finally went through to the finish!

Great! This makes one wonder exactly which "non Microsoft" application
was causing it to hang and why?

 

[melanie]

--
I installed office Enterprise 2007 and when I try to open a file I get a
message saying that office os not working properly. What do I need to do?

 

[Susan Ramlet]

Could you post the exact error message you are seeing?

--
--
Susan Ramlet
MVP - Office

Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!

 

[Charly]

Need some help.

I was reinstalling Office enterprise 2007 as my current version was a 60 day
trial. During the installation, my computer (running of Vista) encountered a
blue screen while the installation status bar was about one third.

Tried installing again but will no longer allow me and the system keeps on
indicating error during setup.

Checking the event logs, it should the following error (event id 11729):

Product: Microsoft Office Shared MUI (English) 2007 -- Configuration
failed.
(NULL)
(NULL)
(NULL)
(NULL)



7B39303132303030302D303036452D303430392D303030302D3030303030303046463143457D

 

[darren]

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!

need help here!

encouter same issue with manfred, the green bar just stop there and no
respone at all.
have try the method to disable the all non microsoft application and
services but still dun work..appreciate who can solve this, thanks!

 

[Peter Foldes]

Are you also using Office 2007 Enterprise Darren ?

 

[kja]

I am having a similar problem installing with Windows XP. I have downloaded
and tried to install several times. I have tried posting this as a new post,
but they never show up.

Every time I try to install, it looks like it is working, then I get a
message that it has "encountered an error". There is no error number or any
other information. When I click "OK" it closes.

I deleted a trial copy of Office 2003, and tried to remove a trial of 2007,
but it wouldn't delete.

Would trying the solution above, about using msconfig to disable all non-MS
programs, also work with XP?

 

[DL]

You have to uninstall any Trial version before you try to install any other
version
http://support.microsoft.com/kb/928218/en-us

(nothing to do with msconfig)

 

[kja]

Thank you so much. It took a long time to do this manually (hours), but it
seems to have worked.

Thanks again.