Office SP1 cannot install

A

aston

reposted for MS managed newsgroups service

Hi all,

Get the following error when installing the above:

"The update cannot be applied."

This is after the licence has been accepted and the files
are extracted and the "preparing to install"
and "Gathering required information" dialogs are displayed.

This on XP Pro SP1 fully patched, but without any SP2 RCs
etc.

SP1's for OneNote, Visio, Project and Outlook BCM have all
been applied succesfully.

Last Office Update run was last week when two updates,
office2003ptk-kb838022-client-enu.exe and project2003-
KB832887-FullFile-ENU.EXE had to be downloaded and applied
manually.

Running Office Update now it just silently kills IE.

The same error is generated if I run the full file or
client versions of the install.

The following text appears at the end of one of the logs:

The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
S

Sloan Crayton [MS]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
A

aston

Sloan,

Log file attached. Look forward to hearing from you. Tried attaching the
MSI log too but made the message too large. If you need it let me know
and I'll email it.

Regards
Aston
Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Sloan Crayton
Microsoft
Click to expand...


Starting the log on 07/27/2004 at 17:18:41...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003 Version 11.0.5614.0: Needs patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003 Version 11.0.5614.0: Needs patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9} Microsoft Office Publisher 2003 Version 11.0.5614.0: Needs patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
Seeing if patch C:\Data\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office 2003 Web Components Version 11.0.5614.0: Needs patch.
Applying the patches...
Applying patches to product {90170409-6000-11D3-8CFE-0150048383C9} Microsoft Office FrontPage 2003...
Applying patch C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\Data\Temp\IXP000.TMP\MAINSP1ff.msp" REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/27/2004 at 17:19:08.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.
 
S

Sloan Crayton [MS]

Russell, I think it will be necessary to review the MSI log file to
understand
the exact cause of your failure. It will be in the same location as the
other file you attached with a file name like 'OHotfix(0000x)_Msi.log' where
'x' is a number. The file is likely going to be pretty large; so put it in
a Zip file and send it to me in email ([email protected] - remove
'.online' from the email address before sending).

Sloan Crayton
Microsoft
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Office 2003 SP1 setup error 30
office 2010 install error. 2
Office 2007 SP2 installation 0
2007 SP1 update failure on Vista x64 15
Cannot update preinstalled Office 2010 SP2-no CD! 0
Office 2007 SP1 - unable to install 31
The 2007 Microsoft® Office Suite Service Pack 2 (SP2) 2
Help running Office 2003 SP1 with VBscript 0

Top